Worst customer service. I ordered a sandwich through the subway app and got the wrong order. I call the store to let them know, and instead of being apologetic I hear the manager or employer on the phone laughing on the side to their coworker saying “haha you forgot the veggie Pattie in the veggie Pattie sandwich” I found that so unprofessional. When I had asked to get a refund I was told to contact DoorDash since the delivery was through door dash, but when I tried explaining to them that I placed it through the app they should be able to assist me they refused to listen. I called DoorDash to let them know and they told me that I would have to go through subway since I placed the order through their app. I called the store back and again he refused to help and instead started being rude and raising his voice at me. Never am I ordering here again.
Cesar Ruiz-flores
They give us a lot of good food
Kid-friendliness: They got really good food and the ugly good the kids
Atmosphere: 5
Food: 5
Service: 5
DIANNA IMBURGIA
I come to this location often but not after today. Tell me how I had a coupon but they charge you extra for using it. I got 3 footings for 17.99 and they charged me extra for it so I paid like $25? I had no extra meat or anything. Not coming back here with coupons. Coupons are supposed to help you save money not add extra money. Crazy.
Atmosphere: 1
Food: 1
Service: 4
Bertha Montalvo
I really like the customer service at this place, they are very friendly.
Vegetarian options: You can order your own vegetable sandwich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Elite Chicken & Bacon Ranch
Juan Ramos
The sandwiches are very delicious. Mmm I love them.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Vega
Sandwiches were sent with freezing cold steak, cold meatballs, broken cold chesse that looked like it had been dropped, untoasted soggy bread, and the wrapping was covered in dark brown smears and stains. its crazy they allowed that food to go out and didnt even apologize. when asking for a manager I was told they wont be available for a week and that I could try and stop by sometime after 12 on Monday. I was also told there is a new person and they probably dont know how to make the sandwiches. why take online orders of youre going to send out horrible food. this order was $46.55, this store should not be allowed to provide bad customer service on top of bad food at these prices
Cedric Hayes
Extremely rude service! Would be zero stars if possible!
Peter Mendoza
Delicious sandwiches...
sweet home
This location do not accept any of the subway promotions, or discounts. They always say they are not a participant location.
Saadaw Dameron
The food was for a good friend named Mary. I hoped she enjoyed it.
I've eaten here twice and both times the restaurant was clean and the service was friendly and courteous. The sandwiches were made exactly how I wanted them and they were delicious!
Donato Vega
Very good food
Yvette Rodriguez
Great sandwiches.
Candy Mermaid
This location do not accept any of the subway promotions, or discounts. They always say they are not a participant location.
Olga Molina
I have whent at the clock tower plaza by butera subway in south elgin and the same guy there always says i cant orderr any platters so i go to the one on mclean and the alwways help me there have done it for the past 2 sundays
Worst customer service. I ordered a sandwich through the subway app and got the wrong order. I call the store to let them know, and instead of being apologetic I hear the manager or employer on the phone laughing on the side to their coworker saying “haha you forgot the veggie Pattie in the veggie Pattie sandwich” I found that so unprofessional. When I had asked to get a refund I was told to contact DoorDash since the delivery was through door dash, but when I tried explaining to them that I placed it through the app they should be able to assist me they refused to listen. I called DoorDash to let them know and they told me that I would have to go through subway since I placed the order through their app. I called the store back and again he refused to help and instead started being rude and raising his voice at me. Never am I ordering here again.
They give us a lot of good food
Kid-friendliness: They got really good food and the ugly good the kids
Atmosphere: 5
Food: 5
Service: 5
I come to this location often but not after today. Tell me how I had a coupon but they charge you extra for using it. I got 3 footings for 17.99 and they charged me extra for it so I paid like $25? I had no extra meat or anything. Not coming back here with coupons. Coupons are supposed to help you save money not add extra money. Crazy.
Atmosphere: 1
Food: 1
Service: 4
I really like the customer service at this place, they are very friendly.
Vegetarian options: You can order your own vegetable sandwich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Elite Chicken & Bacon Ranch
The sandwiches are very delicious. Mmm I love them.
Atmosphere: 5
Food: 5
Service: 5
Sandwiches were sent with freezing cold steak, cold meatballs, broken cold chesse that looked like it had been dropped, untoasted soggy bread, and the wrapping was covered in dark brown smears and stains. its crazy they allowed that food to go out and didnt even apologize. when asking for a manager I was told they wont be available for a week and that I could try and stop by sometime after 12 on Monday. I was also told there is a new person and they probably dont know how to make the sandwiches. why take online orders of youre going to send out horrible food. this order was $46.55, this store should not be allowed to provide bad customer service on top of bad food at these prices
Extremely rude service! Would be zero stars if possible!
Delicious sandwiches...
This location do not accept any of the subway promotions, or discounts. They always say they are not a participant location.
The food was for a good friend named Mary. I hoped she enjoyed it.
Restaurantji Recommends
I've eaten here twice and both times the restaurant was clean and the service was friendly and courteous. The sandwiches were made exactly how I wanted them and they were delicious!
Very good food
Great sandwiches.
This location do not accept any of the subway promotions, or discounts. They always say they are not a participant location.
I have whent at the clock tower plaza by butera subway in south elgin and the same guy there always says i cant orderr any platters so i go to the one on mclean and the alwways help me there have done it for the past 2 sundays
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