Walmart Elgin,il Returning a travel suitcase. I bought the product at the Elgin Walmart. . The suitcase collapsed along with the wheels after the first international flight. That's why I wanted to return it. I was ignored by the Walmart staff. This is the first time I've encountered something like this. I've been a Walmart customer for over 25 years. Now my store, unlike Walmart, will be Target.
Michael C.
The reason I like this Walmart super center was just that it's big, tall, and thing that I miss about that Walmart is the times when they used to have there blue and yellow colors for the inside and brown in the outside with the big logo.
Claudia H.
Fast, dependable and accurate service (delivery). Yes this Walmart offers delivery and they are FAST! While I love Woodman's grocery - Walmart has even lower prices on most everything. I save mega bucks shopping online here. The produce is fresh and clean. The supplies (paper towels, toilet paper, trash bags, Tostitos cheese in a jar, bell peppers, etc) again are cheaper then elsewhere. If Walmart can charge .10 - 1.00 cheaper ask yourself why other stores are marking up the price of their stuff like they do???? Forget Amazon except for some of the most exotic stuff. Walmart rules. Amazon has gotten expensive compared to many places. I have never been in the store itself or met the employees but again I can order stuff and within 24 hours its on my doorstep. They very rarely are "out of stock." I love my Wal-Mart. ;-)
Adam H.
I've had my worst experience in shopping here. I was heading to check out and while scanning my items, Linda decided to target me by carefully watching what I scan and looking through my bags before accusing me of shop lifting. I was leaving checkout with some unscanned items because I've had to use the restroom. She then runs right in front of me and pushes me and my cart back and says " Unpaid merchandise isn't permitted after checkout area". I stated clearly I have to use the restroom and there is nobody to watch my stuff and she then tells me to put everything back and reshop once I'm done. Are you serious? I can't even believe this is how these employees run this Walmart. First, you don't get paid enough to even do your job, second, there's no reason to be completely rude and not being understanding in my situation. I hope this employee loses her job because that's what she deserves. She didn't even offer to look after my stuff. Instead, she notified the optical department which has nothing to do with any of our business and calls security for no reason said. I was then let go by the optician kindly.
Wyatt K.
I used the Walmart app to purchase my entire grocery list (about 30 items) and selected a curbside pickup time between 7 PM and 8 PM. I arrived at 7:15 PM and parked in spot 16 and checked in on the app. At tbis time, there were no other spit available, as it was completely filled up. After about 30 minutes (7:45 PM) with no employee walking up to my car, I got out and asked what the ETA would be. I was advised they were short-handed, and it would be another 30 minutes. That is understandable, no big deal for me, I dont mind waiting a little. 8:30 PM rolls around, so I get out and ask again. I am again, advised it won't be much longer. This happened 3 separate times after this. After I got tired of going out to walk up to them, I attempted to call the curbside pickup phone # for an ETA. I attempted to call 6 times, to which then declined every call. As the time hit 10:15, after 3 hours of waiting for my groceries I have already paid for, I got out and asked again if I will even be getting my groceries tonight. I was told they will not be fulfilling my order and that I can request a cancelation, get a refund within 48 hours and was told to leave. When I asked about my groceries, they said I would need to repurchase everything and select a different day for pickup. I understand it is not the fault of any employee that they are short handed, but at least be upfront in the first place and let me know it may be awhile and I might be better off coming back another day. I would have appreciated this much more than wasting 3 hours of my time on my way home from work. The entire situation was handled terribly, and because of this, I will no longer be giving Walmart any of my money. The whole situation left an extremely sour taste in my mouth, and the fact that they left 2 entry-level curbside employees out there to deal with all of the extremely angry customers is a terrible look for the management at this location.
Jackie P.
The baby formula is locked up and somehow nobody who works at the store knows where the keys are. What a joke of a store
Tina Green
Place the cake for my grandma's 6th birthday They did a great job would definitely go back
Monica G.
I would give 0 stars. NO ONE ANSWERS THE PHONES!!! Lazy no good employees, also my grocery delivery was never deliver between 7-8pm the other day, it came the next day at 8am... now today my other grocery order is late supposed to be 5-6pm it's now 6:30. CORPORATE NEEDS TO DO SOMETHING WITH THIS STORE!!!!
Nadia Y.
Attempted to try the Walmart curbside pick up for the first time and was a horrible experience. When I arrived there was only one other vehicle waiting for the pick up and I was parked for 20 minutes as other vehicles showed up and received their orders and had left. I then proceeded to call them and check on the order and they said they were bringing it out in 2 minutes. Another 10 minutes went by as other new vehicles arrived and received their pick up orders again. I got so frustrated that I canceled the pick up order and would never attempt to do that again. Target pick up is much more efficient and organized.
Savanna K.
I am at my wits end. NEVER go to Walmart in Elgin. Their employees say one word when asked a question about a phone service provided ONLY by Walmart without actually letting you know what products you need to buy. Oh, & forget trying to call them for ANYTHING. Apparently the phone number online is JUST for show. You will call for three days straight, try every department. And the ONLY helpful and kind Walmart employee that will answer will be in the pharmacy where they can't transfer you to someone. A lovely lady in the pharmacy did take a note for me and gave it to someone, which was obviously ignored because Walmart could care less about your questions or your needs. 0/10. EDIT: three days later and I still can't get ahold of anyone. No one answers the phone. Gas prices are RIDICULOUS for me to drive all the way to Walmart to find out they don't have what I need. This is by FAR the WORST customer service I have ever had in my life. I'm actually fuming. I'll be going up to Walmart later today , while I'm calling still, & finding the phone that's ringing so I can answer it myself & answer my own freaking question since that's the ONLY way it's ever gonna happen. Seriously Walmart?????
horrible customer service (at the desk and managerial level individual employees are great). i've called 3 times today just to ask a question and each time a customer service employee picked up the phone and immediately hung up on me when i began speaking. unacceptable.
Joe H.
This place never gets deliver orders correct nor are they on time. Called the store and terrible customer service lady was rude! Read the rest of the reviews this Walmart sucks!
Darren B.
I've been a patient of Nelson Eyecare at Walmart for five years. I've had mostly negative experiences here like three years ago when I was given an awful prescription for contact lenses that were not for my astigmatism. My doctor prescribed non-astigmatism contacts to me but I have always had an astigmatism and I ended up ordering a ninety day package of non-astigmatism contacts. They sucked. I brought them Ray-ban wayfarer frames for prescription lenses five years ago (Ray-ban didn't offer it on their web site at the time) and they seemed alright. Four months ago I brought them BRAND NEW Ray-ban wayfarer sunglasses for regular clear prescription lenses. So they were like ok and did GOD KNOWS WHAT TO REMOVE THE TINTED LENSES. You can see how scratched and dented the lenses are in my pictures. Anyway five weeks later they finally got the lenses in so I brought my frame back and they OBVIOUSLY FORCED THE LENSES INTO THE FRAME JUST LOOK WHAT THEY DID! The glasses in the background are the ones from five years ago for reference (WHICH BY THE WAY MUST HAVE BEEN ALSO FORCED IN BECAUSE THE LENSES BULGE FROM THE BOTTOM PART OF THE RIM ON THOSE!). I went off when I saw what they did and that they thought it satisfactory to present them to me in this terrible condition. The manager was combative, rude, and indignant. She claimed I was told this might happen and I was like NOBODY TOLD ME AND EVEN IF THEY DID WHO IN THEIR RIGHT MIND WOULD THINK THIS IS ACCEPTABLE. She told me they would try to fix it and instead of apologizing or saying goodbye or anything they (the manager and two other workers) let me leave the store angry. Three weeks later I CALLED THEM and they said they messed up the frames so bad they tried to order new ones from Sunglasses Hut--and not even tell me about it.
Calista K.
BEYOND PISSED. WORST CUSTOMER SERVICE. I was there a few weeks ago & stood in line for almost half an hour. 5 minutes into waiting in line- the cashier just upped & walked away from the register & never returned. (The light was still on for the register) We continued to wait in line for the cashier & she never returned. I was in this line specifically waiting to purchase my formula for my son. [They lock the formula up & bring it to register 7 for purchase]. The Hiring Manager with Glasses & Blonde Hair then came up to everyone in line & said that if we wanted to purchase our items we would need to go down to self-checkout but refused to grab the formula that my son needed. She was very rude & careless. Now fast-forward to today. I placed a Walmart Grocery order. When I got home I realized I had 10 items missing. I've called the store over 30 times in the last hour. The phones will ring for 2-4 minutes and then hang-up. Only the Deli & Pharmacy picked up. The Deli transfered me & yet again, nobody picked up. The Pharmacy explained their phone lines are completely different from Walmart's phone lines & would page the store manager. They tried paging her 5-6 times & still got nothing. I then called the customer service number & they hung up mid call. I called once more & finally had an amazing lady help me with the missing items. 0/10 Don't recommend this Walmart. They don't care for their customers in the slightest.
Marie K.
If I could give 0 stars I would. I have already reached Walmart's customer service regarding my store experience and their customer service disregarded my experience as well, so here I am on Yelp, to share my experience and hopefully save someone else the hassle of dealing with this mess of a store. After this I will NEVER shop at any Walmart again. As a consumer, we have all the power as to where our money goes, so I refuse to give a store who does not care about their customers my money. Here is my experience which I sent to Walmart's customer service: "I was gifted diapers from Walmart from my baby shower since I am a new mom. I have three boxes of diapers, two pampers brand and The other Parent's choice. I am not using these brands and wanted to exchange for the Hello Bello brand. I waited 20+ minutes in the guest services line cause there was only one employee. When it is finally my turn, I let the employee know that I wanted to exchange for a different brand. I did not have a receipt as it was a gift so I was expecting At least store credit on a merchandise card so I could shop at a later time. Employee let me know that she couldn't give credit and that I would need to go exchange right away and that my total was around $45. The employee held the diapers behind the counter while I went to go shop. I was extremely disappointed in the lack of Hello Bello merchandise on the shelves and I couldn't get the sizes that I needed. So I grabbed two boxes of diapers in a different size and some infant formula. (I did the math and it came to around $49 dollars so I figured I would just pay the difference). I go back to customer service, wait in line again for 10+ minutes and when it's finally my turn the employee then tells me the formula doesn't count and it has to be just diaper exchange. How am I supposed to exchange for diapers when the store doesn't have what I need? How can I shop at a different store if I can't even get merchandise credit to use at a later time? This Walmart is not even the Walmart near my home and I went to this one because I was in the area. So to be told I have to shop then and there and then for the store to not have what I need is extremely frustrating and disappointing. I spent 45+ Minutes to end up just leaving Walmart with the same diapers I came with. As a new mom, time is limited, so to have wasted all that time for no result is ridiculous. I would greatly appreciate if I could hear back from customer service or corporate in regards to this matter and the rationale or store policy on why diapers have to be strictly diaper exchange."
Walmart Elgin,il Returning a travel suitcase. I bought the product at the Elgin Walmart. . The suitcase collapsed along with the wheels after the first international flight. That's why I wanted to return it. I was ignored by the Walmart staff. This is the first time I've encountered something like this. I've been a Walmart customer for over 25 years. Now my store, unlike Walmart, will be Target.
The reason I like this Walmart super center was just that it's big, tall, and thing that I miss about that Walmart is the times when they used to have there blue and yellow colors for the inside and brown in the outside with the big logo.
Fast, dependable and accurate service (delivery). Yes this Walmart offers delivery and they are FAST! While I love Woodman's grocery - Walmart has even lower prices on most everything. I save mega bucks shopping online here. The produce is fresh and clean. The supplies (paper towels, toilet paper, trash bags, Tostitos cheese in a jar, bell peppers, etc) again are cheaper then elsewhere. If Walmart can charge .10 - 1.00 cheaper ask yourself why other stores are marking up the price of their stuff like they do???? Forget Amazon except for some of the most exotic stuff. Walmart rules. Amazon has gotten expensive compared to many places. I have never been in the store itself or met the employees but again I can order stuff and within 24 hours its on my doorstep. They very rarely are "out of stock." I love my Wal-Mart. ;-)
I've had my worst experience in shopping here. I was heading to check out and while scanning my items, Linda decided to target me by carefully watching what I scan and looking through my bags before accusing me of shop lifting. I was leaving checkout with some unscanned items because I've had to use the restroom. She then runs right in front of me and pushes me and my cart back and says " Unpaid merchandise isn't permitted after checkout area". I stated clearly I have to use the restroom and there is nobody to watch my stuff and she then tells me to put everything back and reshop once I'm done. Are you serious? I can't even believe this is how these employees run this Walmart. First, you don't get paid enough to even do your job, second, there's no reason to be completely rude and not being understanding in my situation. I hope this employee loses her job because that's what she deserves. She didn't even offer to look after my stuff. Instead, she notified the optical department which has nothing to do with any of our business and calls security for no reason said. I was then let go by the optician kindly.
I used the Walmart app to purchase my entire grocery list (about 30 items) and selected a curbside pickup time between 7 PM and 8 PM. I arrived at 7:15 PM and parked in spot 16 and checked in on the app. At tbis time, there were no other spit available, as it was completely filled up. After about 30 minutes (7:45 PM) with no employee walking up to my car, I got out and asked what the ETA would be. I was advised they were short-handed, and it would be another 30 minutes. That is understandable, no big deal for me, I dont mind waiting a little. 8:30 PM rolls around, so I get out and ask again. I am again, advised it won't be much longer. This happened 3 separate times after this. After I got tired of going out to walk up to them, I attempted to call the curbside pickup phone # for an ETA. I attempted to call 6 times, to which then declined every call. As the time hit 10:15, after 3 hours of waiting for my groceries I have already paid for, I got out and asked again if I will even be getting my groceries tonight. I was told they will not be fulfilling my order and that I can request a cancelation, get a refund within 48 hours and was told to leave. When I asked about my groceries, they said I would need to repurchase everything and select a different day for pickup. I understand it is not the fault of any employee that they are short handed, but at least be upfront in the first place and let me know it may be awhile and I might be better off coming back another day. I would have appreciated this much more than wasting 3 hours of my time on my way home from work. The entire situation was handled terribly, and because of this, I will no longer be giving Walmart any of my money. The whole situation left an extremely sour taste in my mouth, and the fact that they left 2 entry-level curbside employees out there to deal with all of the extremely angry customers is a terrible look for the management at this location.
The baby formula is locked up and somehow nobody who works at the store knows where the keys are. What a joke of a store
Place the cake for my grandma's 6th birthday They did a great job would definitely go back
I would give 0 stars. NO ONE ANSWERS THE PHONES!!! Lazy no good employees, also my grocery delivery was never deliver between 7-8pm the other day, it came the next day at 8am... now today my other grocery order is late supposed to be 5-6pm it's now 6:30. CORPORATE NEEDS TO DO SOMETHING WITH THIS STORE!!!!
Attempted to try the Walmart curbside pick up for the first time and was a horrible experience. When I arrived there was only one other vehicle waiting for the pick up and I was parked for 20 minutes as other vehicles showed up and received their orders and had left. I then proceeded to call them and check on the order and they said they were bringing it out in 2 minutes. Another 10 minutes went by as other new vehicles arrived and received their pick up orders again. I got so frustrated that I canceled the pick up order and would never attempt to do that again. Target pick up is much more efficient and organized.
I am at my wits end. NEVER go to Walmart in Elgin. Their employees say one word when asked a question about a phone service provided ONLY by Walmart without actually letting you know what products you need to buy. Oh, & forget trying to call them for ANYTHING. Apparently the phone number online is JUST for show. You will call for three days straight, try every department. And the ONLY helpful and kind Walmart employee that will answer will be in the pharmacy where they can't transfer you to someone. A lovely lady in the pharmacy did take a note for me and gave it to someone, which was obviously ignored because Walmart could care less about your questions or your needs. 0/10. EDIT: three days later and I still can't get ahold of anyone. No one answers the phone. Gas prices are RIDICULOUS for me to drive all the way to Walmart to find out they don't have what I need. This is by FAR the WORST customer service I have ever had in my life. I'm actually fuming. I'll be going up to Walmart later today , while I'm calling still, & finding the phone that's ringing so I can answer it myself & answer my own freaking question since that's the ONLY way it's ever gonna happen. Seriously Walmart?????
Restaurantji Recommends
horrible customer service (at the desk and managerial level individual employees are great). i've called 3 times today just to ask a question and each time a customer service employee picked up the phone and immediately hung up on me when i began speaking. unacceptable.
This place never gets deliver orders correct nor are they on time. Called the store and terrible customer service lady was rude! Read the rest of the reviews this Walmart sucks!
I've been a patient of Nelson Eyecare at Walmart for five years. I've had mostly negative experiences here like three years ago when I was given an awful prescription for contact lenses that were not for my astigmatism. My doctor prescribed non-astigmatism contacts to me but I have always had an astigmatism and I ended up ordering a ninety day package of non-astigmatism contacts. They sucked. I brought them Ray-ban wayfarer frames for prescription lenses five years ago (Ray-ban didn't offer it on their web site at the time) and they seemed alright. Four months ago I brought them BRAND NEW Ray-ban wayfarer sunglasses for regular clear prescription lenses. So they were like ok and did GOD KNOWS WHAT TO REMOVE THE TINTED LENSES. You can see how scratched and dented the lenses are in my pictures. Anyway five weeks later they finally got the lenses in so I brought my frame back and they OBVIOUSLY FORCED THE LENSES INTO THE FRAME JUST LOOK WHAT THEY DID! The glasses in the background are the ones from five years ago for reference (WHICH BY THE WAY MUST HAVE BEEN ALSO FORCED IN BECAUSE THE LENSES BULGE FROM THE BOTTOM PART OF THE RIM ON THOSE!). I went off when I saw what they did and that they thought it satisfactory to present them to me in this terrible condition. The manager was combative, rude, and indignant. She claimed I was told this might happen and I was like NOBODY TOLD ME AND EVEN IF THEY DID WHO IN THEIR RIGHT MIND WOULD THINK THIS IS ACCEPTABLE. She told me they would try to fix it and instead of apologizing or saying goodbye or anything they (the manager and two other workers) let me leave the store angry. Three weeks later I CALLED THEM and they said they messed up the frames so bad they tried to order new ones from Sunglasses Hut--and not even tell me about it.
BEYOND PISSED. WORST CUSTOMER SERVICE. I was there a few weeks ago & stood in line for almost half an hour. 5 minutes into waiting in line- the cashier just upped & walked away from the register & never returned. (The light was still on for the register) We continued to wait in line for the cashier & she never returned. I was in this line specifically waiting to purchase my formula for my son. [They lock the formula up & bring it to register 7 for purchase]. The Hiring Manager with Glasses & Blonde Hair then came up to everyone in line & said that if we wanted to purchase our items we would need to go down to self-checkout but refused to grab the formula that my son needed. She was very rude & careless. Now fast-forward to today. I placed a Walmart Grocery order. When I got home I realized I had 10 items missing. I've called the store over 30 times in the last hour. The phones will ring for 2-4 minutes and then hang-up. Only the Deli & Pharmacy picked up. The Deli transfered me & yet again, nobody picked up. The Pharmacy explained their phone lines are completely different from Walmart's phone lines & would page the store manager. They tried paging her 5-6 times & still got nothing. I then called the customer service number & they hung up mid call. I called once more & finally had an amazing lady help me with the missing items. 0/10 Don't recommend this Walmart. They don't care for their customers in the slightest.
If I could give 0 stars I would. I have already reached Walmart's customer service regarding my store experience and their customer service disregarded my experience as well, so here I am on Yelp, to share my experience and hopefully save someone else the hassle of dealing with this mess of a store. After this I will NEVER shop at any Walmart again. As a consumer, we have all the power as to where our money goes, so I refuse to give a store who does not care about their customers my money. Here is my experience which I sent to Walmart's customer service: "I was gifted diapers from Walmart from my baby shower since I am a new mom. I have three boxes of diapers, two pampers brand and The other Parent's choice. I am not using these brands and wanted to exchange for the Hello Bello brand. I waited 20+ minutes in the guest services line cause there was only one employee. When it is finally my turn, I let the employee know that I wanted to exchange for a different brand. I did not have a receipt as it was a gift so I was expecting At least store credit on a merchandise card so I could shop at a later time. Employee let me know that she couldn't give credit and that I would need to go exchange right away and that my total was around $45. The employee held the diapers behind the counter while I went to go shop. I was extremely disappointed in the lack of Hello Bello merchandise on the shelves and I couldn't get the sizes that I needed. So I grabbed two boxes of diapers in a different size and some infant formula. (I did the math and it came to around $49 dollars so I figured I would just pay the difference). I go back to customer service, wait in line again for 10+ minutes and when it's finally my turn the employee then tells me the formula doesn't count and it has to be just diaper exchange. How am I supposed to exchange for diapers when the store doesn't have what I need? How can I shop at a different store if I can't even get merchandise credit to use at a later time? This Walmart is not even the Walmart near my home and I went to this one because I was in the area. So to be told I have to shop then and there and then for the store to not have what I need is extremely frustrating and disappointing. I spent 45+ Minutes to end up just leaving Walmart with the same diapers I came with. As a new mom, time is limited, so to have wasted all that time for no result is ridiculous. I would greatly appreciate if I could hear back from customer service or corporate in regards to this matter and the rationale or store policy on why diapers have to be strictly diaper exchange."