This location has gone downhill, real fast!! Either no one care about their job, or just plain laziness! The last several times I have ordered, something is missing or the whole order is wrong.
Carol Thitu
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM.
During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge.
When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt.
This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable.
I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
Jacqulyn
They made my order wrong and refused to make it over. Asked for a refund and was told I have to wait 7 days. Asked for a manager and of course the manager was the same person. Will not patronize ever again.
Food: 1
Service: 1
Olekc02
Amazing the staff is especially the girl at the front amazing good service the food is amazing always recommend!
Atmosphere: 5
Food: 5
Service: 5
Dan Fletcher
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Joe Leigh
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down.
Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Preet Patel
Cashier was nice, good experience.
Adam Watts
Bad experience with the other store, and this one was worse.
Atmosphere: 1
Food: 1
Service: 1
Dave D
Their chicken and fries are soooo good and so many sauces and flavors to choose from.
two of the three times I have come in the order has been wrong. the food is about a two out of 10 Stars. the time they take to fulfill the orders is almost like a sit-down restaurant time. I give them a total of two stars out of 10
Emma Mccabe
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Anish Patel
Amazing service, received my order really quick as well. Overall clean and quick. Will coming back soon!
I’m not gonna lie out here in this industry twin, but this place is just outstanding. From the cutlery to the amazing service provided by the workers, not only is my stomach satisfied, but my self-confidence and morale are increased by tenfold. Starting off as a little boy in Crompton, this place has become a second home to me, and I can’t wait to stop by again and receive positive affirmations once again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Dasani Bottled Water, Louisiana Voodoo Fries, 10 PC Wing Combo, 40 PC Group Pack, 15 Crispy Tenders, Veggie Sticks, 75 PC Pack, 6 PC Wing Combo, Chicken Sandwich, Chicken Sandwich Combo, Side of Flavor, Cajun Fried Corn, 75 Wings, 100 PC Pack
Kush Chokshi
Great atmosphere and clean location. Food was quick and delectable. Amazing job. Definitely recommend!
This location has gone downhill, real fast!! Either no one care about their job, or just plain laziness! The last several times I have ordered, something is missing or the whole order is wrong.
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM. During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge. When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt. This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable. I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
They made my order wrong and refused to make it over. Asked for a refund and was told I have to wait 7 days. Asked for a manager and of course the manager was the same person. Will not patronize ever again.
Food: 1
Service: 1
Amazing the staff is especially the girl at the front amazing good service the food is amazing always recommend!
Atmosphere: 5
Food: 5
Service: 5
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down. Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Cashier was nice, good experience.
Bad experience with the other store, and this one was worse.
Atmosphere: 1
Food: 1
Service: 1
Their chicken and fries are soooo good and so many sauces and flavors to choose from.
Restaurantji Recommends
two of the three times I have come in the order has been wrong. the food is about a two out of 10 Stars. the time they take to fulfill the orders is almost like a sit-down restaurant time. I give them a total of two stars out of 10
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Amazing service, received my order really quick as well. Overall clean and quick. Will coming back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Louisiana Voodoo Fries
I’m not gonna lie out here in this industry twin, but this place is just outstanding. From the cutlery to the amazing service provided by the workers, not only is my stomach satisfied, but my self-confidence and morale are increased by tenfold. Starting off as a little boy in Crompton, this place has become a second home to me, and I can’t wait to stop by again and receive positive affirmations once again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Dasani Bottled Water, Louisiana Voodoo Fries, 10 PC Wing Combo, 40 PC Group Pack, 15 Crispy Tenders, Veggie Sticks, 75 PC Pack, 6 PC Wing Combo, Chicken Sandwich, Chicken Sandwich Combo, Side of Flavor, Cajun Fried Corn, 75 Wings, 100 PC Pack
Great atmosphere and clean location. Food was quick and delectable. Amazing job. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
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