I waited until they finished talking but they never did.
Katie Szymczak
Cat always makes my coffee just right! Her positive attitude is the best way to start my morning and I know my food will be perfect when she’s there. Love this location 🤩
Atmosphere: 5
Food: 5
Service: 5
Linda Malysa
I have been at the Elwood location many times I just went back and I’m happy to say There is a girl by the name of Cat Who I noticed is still there (thank God) she needs to manage many Duncans to make every location like the one in Elwood. I am a vice president at a company who deals a lot with customer service. I asked her if I can hire her and she said no she’s very happy at her current job so bummer for me. In which case I wanted to compliment the individual that would be above her to make sure she is given the proper Recognition for doing her job with a smile. When I walk in, she’s always smiling very pleasant. Has learned my name from memory which I think it’s a great plus for being a customer. It should be that way all regular customers to be called by their name. This girl should be running multiple locations or become an area or general manager. She can teach a lot of your employees About how to run a business Properly. This location has many positive improvements since she has been at this location. I have come in very often and it finally feels like I’m welcome. It’s unbelievable how this location is now being run. Anyone reading this please go to this location and see how a Duncan should be run. I guarantee top service I’ve seen and experienced it multiple times. I’m not even one to usually leave Reviews on a business But the difference in this place versus a lot of of places that I’ve come across in my life is a huge difference. I feel like they should set out some candles and table cloths and little napkins like a more upscale restaurant. I’ve now noticed too, it’s being decorated for Halloween, which is so cute because my birthday is on Halloween so I feel like the manager is celebrating my birthday. Great job at this location and a great job to the manager Cat you are number one Don’t ever let anyone tell you different. The changes that I’ve seen are like night and day! Please promote this girl to the top. She definitely deserves it. By the way, I live in Woodridge, Illinois, and I have actually taken the time to go to that location upon occasion when I didn’t have to work just because of the difference that has been made.
L Malysa
I have been at this location before complimenting a girl with blonde hair I went back and happy to say this girls name is Cat and she’s still there (thank God) she needs to manage many places to make every location like the one she was at in Elwood. Make her an area or general manager. I believe her knowledge can be of assistance to many employees everywhere. She is a customer service queen. I am a vice president at a location with customer service and I’d love to scoop this girl up but said she loves her job too much. Bummer for me. Please do something special for this girl. She can make your company a lot of money.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Burger
Stopped there numerous times before or after work and just sat at a blank drive-thru because they don't want to take your order. Or they tell you to come in because they don't want to open the window because it's either too hot or cold outside. The whole point of a drive-thru is because you don't want to go in.
Oleh Raldukhin
I order tostet bagel it's was just warm And they put just litl creem
Bogdanych
Today Friday ,they have to be open from 3 AM now is 3:40am and they still closed.
Charles Williams
I get Dunkin almost daily. This location has great service, but almost usually only when there is a particular employee there. I believe her name is Elli. She is very attentive and knows her customers very well. After my third visit she remembered my drink, as I'm a bit of a creature of habit. She treats her customers with a smile and makes sure the rest of her team is taking care of anyone waiting. 10 out of 10 would recommend
Christina Chavez
The last 2 times I've came to this Dunkin when it has been open hours there is no one in sight!!! I won't be returning
Devonta Baker
location semi often but this location messes up your order very often and a very unsanitary could I do not wear gloves, Argo for simple coffee I usually only get a large hot caramel coffee with cream and sugar but they still messed it up with no sugar added and it wasn't even busy either just being lazy my order was processed at 8:05 am
Terrible!!!! Does not open when its supposed to open!!!
andyc0 44
I don’t think employee should be sitting on a table with foot up on a same table food and drinks are prepared. Unacceptable
Derrick Stevenson Jr
Hours of operations depends on how the workers feel that day
Manny
Worst dunkin location I’ve ever been to. Waited 15 minutes after I ordered for my drink while everyone else that ordered after me was getting their drinks. I walked up and asked where my drink was and was told they would make it. Waited around for a few more minutes until I got fed up and asked for a refund and THATS when they finally made my drink. Worst customer service ever.
Atmosphere: 1
Food: 1
Service: 1
Estee Major
With only one car in front of me, I sat at the speaker for 5+ minutes waiting for someone to take my order. I then tried to get someone's attention, never did. Proceed to the window and wait another 15 minutes behind one car to pick up my mobile order. I would have just walked inside to get my stuff had there not been a car blocking the exit. Service is a 0.
I waited until they finished talking but they never did.
Cat always makes my coffee just right! Her positive attitude is the best way to start my morning and I know my food will be perfect when she’s there. Love this location 🤩
Atmosphere: 5
Food: 5
Service: 5
I have been at the Elwood location many times I just went back and I’m happy to say There is a girl by the name of Cat Who I noticed is still there (thank God) she needs to manage many Duncans to make every location like the one in Elwood. I am a vice president at a company who deals a lot with customer service. I asked her if I can hire her and she said no she’s very happy at her current job so bummer for me. In which case I wanted to compliment the individual that would be above her to make sure she is given the proper Recognition for doing her job with a smile. When I walk in, she’s always smiling very pleasant. Has learned my name from memory which I think it’s a great plus for being a customer. It should be that way all regular customers to be called by their name. This girl should be running multiple locations or become an area or general manager. She can teach a lot of your employees About how to run a business Properly. This location has many positive improvements since she has been at this location. I have come in very often and it finally feels like I’m welcome. It’s unbelievable how this location is now being run. Anyone reading this please go to this location and see how a Duncan should be run. I guarantee top service I’ve seen and experienced it multiple times. I’m not even one to usually leave Reviews on a business But the difference in this place versus a lot of of places that I’ve come across in my life is a huge difference. I feel like they should set out some candles and table cloths and little napkins like a more upscale restaurant. I’ve now noticed too, it’s being decorated for Halloween, which is so cute because my birthday is on Halloween so I feel like the manager is celebrating my birthday. Great job at this location and a great job to the manager Cat you are number one Don’t ever let anyone tell you different. The changes that I’ve seen are like night and day! Please promote this girl to the top. She definitely deserves it. By the way, I live in Woodridge, Illinois, and I have actually taken the time to go to that location upon occasion when I didn’t have to work just because of the difference that has been made.
I have been at this location before complimenting a girl with blonde hair I went back and happy to say this girls name is Cat and she’s still there (thank God) she needs to manage many places to make every location like the one she was at in Elwood. Make her an area or general manager. I believe her knowledge can be of assistance to many employees everywhere. She is a customer service queen. I am a vice president at a location with customer service and I’d love to scoop this girl up but said she loves her job too much. Bummer for me. Please do something special for this girl. She can make your company a lot of money.
Atmosphere: 5
Food: 5
Service: 5
Stopped there numerous times before or after work and just sat at a blank drive-thru because they don't want to take your order. Or they tell you to come in because they don't want to open the window because it's either too hot or cold outside. The whole point of a drive-thru is because you don't want to go in.
I order tostet bagel it's was just warm
And they put just litl creem
Today Friday ,they have to be open from 3 AM now is 3:40am and they still closed.
I get Dunkin almost daily. This location has great service, but almost usually only when there is a particular employee there. I believe her name is Elli. She is very attentive and knows her customers very well. After my third visit she remembered my drink, as I'm a bit of a creature of habit. She treats her customers with a smile and makes sure the rest of her team is taking care of anyone waiting. 10 out of 10 would recommend
The last 2 times I've came to this Dunkin when it has been open hours there is no one in sight!!! I won't be returning
location semi often but this location messes up your order very often and a very unsanitary could I do not wear gloves, Argo for simple coffee I usually only get a large hot caramel coffee with cream and sugar but they still messed it up with no sugar added and it wasn't even busy either just being lazy my order was processed at 8:05 am
Restaurantji Recommends
Terrible!!!! Does not open when its supposed to open!!!
I don’t think employee should be sitting on a table with foot up on a same table food and drinks are prepared. Unacceptable
Hours of operations depends on how the workers feel that day
Worst dunkin location I’ve ever been to. Waited 15 minutes after I ordered for my drink while everyone else that ordered after me was getting their drinks. I walked up and asked where my drink was and was told they would make it. Waited around for a few more minutes until I got fed up and asked for a refund and THATS when they finally made my drink. Worst customer service ever.
Atmosphere: 1
Food: 1
Service: 1
With only one car in front of me, I sat at the speaker for 5+ minutes waiting for someone to take my order. I then tried to get someone's attention, never did. Proceed to the window and wait another 15 minutes behind one car to pick up my mobile order. I would have just walked inside to get my stuff had there not been a car blocking the exit. Service is a 0.
Atmosphere: 2
Food: 3
Service: 1
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