I ordered a custom Mint Chocolate Chip chocolate ice cream cake from this location. When I cut open the cake at the party, I noticed it was not Mint Chocolate Chip ice cream, it was Oreo. I called the store and asked if they could remake me the correct cake or for them to give me a refund. They told me they didn’t actually make the cake at this location and that it was shipped in from a different store.
They give us the contact information for who we needed to speak to about this so we sent them an email.
When we heard back, they told us this was the way we ordered it. We sent them the pictures below showing our receipt and showing that the ice cream was clearly not Mint Chocolate Chip and was Oreo, they still said it was indeed mint chocolate chip and refused give us a refund or remake the cake.
I can understand if I went in and grabbed a random cake and mistakenly got the wrong flavor. However since I paid extra for a custom order, I expect it to be the way I asked for it.
Food: 1
Service: 1
Gina Chereck
My family ordered a turkey cake from here and they did not have it. They claimed the decorator quit. Then they tried giving us someone else's cake. And then they refused to give a full refund - the cashier claimed he could only give a partial refund because it would come out of his paycheck. Calling corporate to complain. AVOID THIS STORE AT ALL COSTS.
Atmosphere: 1
Food: 1
Service: 1
Tasha Robinson
Unlike a lot of other Dunkin donuts locations that I’ve been to the one person that was the cashier was super nice and very quick however, the actual location is very disappointing. They did not have any donuts in stock besides longjohns, and the cleanliness was questionable.
Daniel Baker
Closes early without warning. Doesn't honor coupons. Very dismissive. The guy who works the night shift is poor at this job.
juliemZ6836BX
Well it’s messy. They need to clean. And it wasn’t very busy so there was time to clean up. The place looks worn. Not appetizing. Got a drink and would not want to order food - like a donut.
Joy Scott
Friendly staff, parking and tasty variety of treats.
Judith McManus
You can't go wrong with Baskin-Robbins! People who know it come here all throughout their lives. Tons of flavors of ice cream. Food is a hit as well.
Rawnaq Amiri
It’s really sooo goood you’re the best
Muriel Lasenby
Love the smoothie they make a good Strawberry banana...
Brian
I ordered from Dunkin Donuts not Baskin-Robbins but when I placed the order for my sandwich I asked specifically for jelly, to go with it, and he said okay and took my money. I was waiting and watching while he looked for bacon and then heated up my food, handling my food with one glove hand and my food wrapper with an ungloved hand. He folded the wrapper put it in a bag and handed the bag to me and I knew there was no jelly in the bag and I asked again for jelly and he said we have no jelly. I said I asked for jelly when I place the order then he went to go look for jelly and came back and told me we have no jelly then the supervisor who prepped food without any gloves came to tell me we have no jelly and how can he give me something they don't have in a rather rude tone. I won't be going back to that Dunkin.
Staff got order wrong and were very unprofessional. I won't be ordering from here ever again. And its sad that some people have to be unprofessional in their jobs.
Nandez Ale
I went in for a 2 scoop sundae and walked out with this overpriced garbage and the fudge tasted like soap
Shannon Arroyo
Staff got order wrong and were very unprofessional. I won't be ordering from here ever again. And its sad that some people have to be unprofessional in their jobs.
Targon of Assad
Grossly incompetent and unprofessional. 2020. Negative zero stars.
Brian Dell
I ordered from Dunkin Donuts not Baskin-Robbins but when I placed the order for my sandwich I asked specifically for jelly, to go with it, and he said okay and took my money. I was waiting and watching while he looked for bacon and then heated up my food, handling my food with one glove hand and my food wrapper with an ungloved hand. He folded the wrapper put it in a bag and handed the bag to me and I knew there was no jelly in the bag and I asked again for jelly and he said we have no jelly. I said I asked for jelly when I place the order then he went to go look for jelly and came back and told me we have no jelly then the supervisor who prepped food without any gloves came to tell me we have no jelly and how can he give me something they don't have in a rather rude tone. I won't be going back to that Dunkin.
I ordered a custom Mint Chocolate Chip chocolate ice cream cake from this location. When I cut open the cake at the party, I noticed it was not Mint Chocolate Chip ice cream, it was Oreo. I called the store and asked if they could remake me the correct cake or for them to give me a refund. They told me they didn’t actually make the cake at this location and that it was shipped in from a different store.
They give us the contact information for who we needed to speak to about this so we sent them an email.
When we heard back, they told us this was the way we ordered it. We sent them the pictures below showing our receipt and showing that the ice cream was clearly not Mint Chocolate Chip and was Oreo, they still said it was indeed mint chocolate chip and refused give us a refund or remake the cake.
I can understand if I went in and grabbed a random cake and mistakenly got the wrong flavor. However since I paid extra for a custom order, I expect it to be the way I asked for it.
Food: 1
Service: 1
My family ordered a turkey cake from here and they did not have it. They claimed the decorator quit. Then they tried giving us someone else's cake. And then they refused to give a full refund - the cashier claimed he could only give a partial refund because it would come out of his paycheck. Calling corporate to complain. AVOID THIS STORE AT ALL COSTS.
Atmosphere: 1
Food: 1
Service: 1
Unlike a lot of other Dunkin donuts locations that I’ve been to the one person that was the cashier was super nice and very quick however, the actual location is very disappointing. They did not have any donuts in stock besides longjohns, and the cleanliness was questionable.
Closes early without warning. Doesn't honor coupons. Very dismissive. The guy who works the night shift is poor at this job.
Well it’s messy. They need to clean. And it wasn’t very busy so there was time to clean up. The place looks worn. Not appetizing. Got a drink and would not want to order food - like a donut.
Friendly staff, parking and tasty variety of treats.
You can't go wrong with Baskin-Robbins! People who know it come here all throughout their lives. Tons of flavors of ice cream. Food is a hit as well.
It’s really sooo goood you’re the best
Love the smoothie they make a good Strawberry banana...
I ordered from Dunkin Donuts not Baskin-Robbins but when I placed the order for my sandwich I asked specifically for jelly, to go with it, and he said okay and took my money. I was waiting and watching while he looked for bacon and then heated up my food, handling my food with one glove hand and my food wrapper with an ungloved hand. He folded the wrapper put it in a bag and handed the bag to me and I knew there was no jelly in the bag and I asked again for jelly and he said we have no jelly. I said I asked for jelly when I place the order then he went to go look for jelly and came back and told me we have no jelly then the supervisor who prepped food without any gloves came to tell me we have no jelly and how can he give me something they don't have in a rather rude tone. I won't be going back to that Dunkin.
Restaurantji Recommends
Staff got order wrong and were very unprofessional. I won't be ordering from here ever again. And its sad that some people have to be unprofessional in their jobs.
I went in for a 2 scoop sundae and walked out with this overpriced garbage and the fudge tasted like soap
Staff got order wrong and were very unprofessional. I won't be ordering from here ever again. And its sad that some people have to be unprofessional in their jobs.
Grossly incompetent and unprofessional. 2020. Negative zero stars.
I ordered from Dunkin Donuts not Baskin-Robbins but when I placed the order for my sandwich I asked specifically for jelly, to go with it, and he said okay and took my money. I was waiting and watching while he looked for bacon and then heated up my food, handling my food with one glove hand and my food wrapper with an ungloved hand. He folded the wrapper put it in a bag and handed the bag to me and I knew there was no jelly in the bag and I asked again for jelly and he said we have no jelly. I said I asked for jelly when I place the order then he went to go look for jelly and came back and told me we have no jelly then the supervisor who prepped food without any gloves came to tell me we have no jelly and how can he give me something they don't have in a rather rude tone. I won't be going back to that Dunkin.
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