In general, I love sweetgreen and always consider it when I want a healthy quick lunch or dinner. I’ve eaten at sweetgreens many times while traveling and locally on the go (in NYC, Denver , chicago). Yesterday I returned to the location in Evanston, IL and it was all good except a big mistake by the prep team that created a problem for me.
My go to meal is the tasty and high protein hummus crunch salad with chicken added. I placed an online / carry out order at 1:30 pm on a weekday that was supposed take 30 minutes to prep. Instead I was pleased to receive notification that it was ready in just 10 minutes. It’s a busy and congested area so I had to double park with the flashers on for my quick jump inside. The order was ready and clearly marked and both napkins and utensils were close by.
I scooped up my order and drove to my lunch spot and was disappointed that they had forgotten to add the chicken that I ordered and paid for. Unfortunate I was too far away to return to the store to have them correct the problem.
Later in the day I responded to the “contact us about your order” link in the original confirmation email and explained what happened, provide the attached pix and to request a refund. Sweetgreen customer service responded quickly and offered a credit against my next order. I reiterated my request for a refund back to my credit card which they quickly granted and processed.
All’s well that ends well. I will continue to eat at sweetgreen locations including evanston. I hope they improve their attention to detail and quality assurance of order completeness.
Dietary restrictions: Plenty of options
Parking: Busy and congested urban street with metered spots.
Atmosphere: 3
Food: 4
Service: 3
A London
Got my fav chicken pesto parm??? Awesome customer service ?
Atmosphere: 5
Food: 5
Service: 5
Brian C. Johnson
10.6.24 2:30pm Walk in. Nobody at Counter. Employees walking back and forward act like nobody was at the counter Stood there for a minute or two and walked right back out. Went got me a burrito from Chapla in chicago. Lost a Customer.
Atmosphere: 4
Food: 5
Service: 1
Hamid Ahmadi
server started multitasking and doing 2 orders at once. i found a whole lime piece in my salad
Jamie Uppenberg
So good! Tons of options, fresh and good for you. We love this place.
Atmosphere: 5
Food: 5
Service: 5
Emily Trinh
Whitney Robinson was such a pleasure and made my first experience at sweat green so special!!!
Atmosphere: 5
Food: 5
Service: 5
Eddie Yuma
food is so awesome and service is amazing. Shoutout to Whitney R. for taking care of us!
Atmosphere: 5
Food: 5
Service: 5
Stanley Chen
whitney at sweetgreen is the best she makes the best bowls!!!! Love it
Atmosphere: 5
Food: 5
Service: 5
Julia Pilewicz
I had a great experience at SWEETGREEN. Whitney Robinson made my bowl and it was amazing! 10/10
Christina Caobranzan
Whoever OVER COOKED THE CHICKEN July 19th 6pm, straight to jail. it is criminal to serve over cooked and burnt chicken. my good lord overall love this place but jesus
I had a wonderful experience at this place thanks to Ms. SHREENI. The food was not only so good but amazingly healthy and well balanced. Thank you Shreeni I will be remembering your hospitality, consideration and kindness whenever I visit this great franchise.
Atmosphere: 5
Food: 5
Service: 5
Sasha Barnow
Britany Robinson is amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Kathryn Jackson
Whitney is impeccable! Sweetgreen should feel honored to have such an outstanding employee! I will be back thanks to her!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Crispy Rice Bowl
Ian Pierce
Love coming for a quick bite, always full when I leave. Whitney was super friendly and did a great job!
In general, I love sweetgreen and always consider it when I want a healthy quick lunch or dinner. I’ve eaten at sweetgreens many times while traveling and locally on the go (in NYC, Denver , chicago). Yesterday I returned to the location in Evanston, IL and it was all good except a big mistake by the prep team that created a problem for me.
My go to meal is the tasty and high protein hummus crunch salad with chicken added. I placed an online / carry out order at 1:30 pm on a weekday that was supposed take 30 minutes to prep. Instead I was pleased to receive notification that it was ready in just 10 minutes. It’s a busy and congested area so I had to double park with the flashers on for my quick jump inside. The order was ready and clearly marked and both napkins and utensils were close by.
I scooped up my order and drove to my lunch spot and was disappointed that they had forgotten to add the chicken that I ordered and paid for. Unfortunate I was too far away to return to the store to have them correct the problem.
Later in the day I responded to the “contact us about your order” link in the original confirmation email and explained what happened, provide the attached pix and to request a refund. Sweetgreen customer service responded quickly and offered a credit against my next order. I reiterated my request for a refund back to my credit card which they quickly granted and processed.
All’s well that ends well. I will continue to eat at sweetgreen locations including evanston. I hope they improve their attention to detail and quality assurance of order completeness.
Dietary restrictions: Plenty of options
Parking: Busy and congested urban street with metered spots.
Atmosphere: 3
Food: 4
Service: 3
Got my fav chicken pesto parm???
Awesome customer service ?
Atmosphere: 5
Food: 5
Service: 5
10.6.24 2:30pm Walk in. Nobody at Counter.
Employees walking back and forward act like nobody was at the counter
Stood there for a minute or two and walked right back out. Went got me a burrito from Chapla in chicago. Lost a Customer.
Atmosphere: 4
Food: 5
Service: 1
server started multitasking and doing 2 orders at once. i found a whole lime piece in my salad
So good! Tons of options, fresh and good for you. We love this place.
Atmosphere: 5
Food: 5
Service: 5
Whitney Robinson was such a pleasure and made my first experience at sweat green so special!!!
Atmosphere: 5
Food: 5
Service: 5
food is so awesome and service is amazing. Shoutout to Whitney R. for taking care of us!
Atmosphere: 5
Food: 5
Service: 5
whitney at sweetgreen is the best she makes the best bowls!!!! Love it
Atmosphere: 5
Food: 5
Service: 5
I had a great experience at SWEETGREEN. Whitney Robinson made my bowl and it was amazing! 10/10
Whoever OVER COOKED THE CHICKEN July 19th 6pm, straight to jail. it is criminal to serve over cooked and burnt chicken. my good lord overall love this place but jesus
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
I had a wonderful experience at this place thanks to Ms. SHREENI. The food was not only so good but amazingly healthy and well balanced. Thank you Shreeni I will be remembering your hospitality, consideration and kindness whenever I visit this great franchise.
Atmosphere: 5
Food: 5
Service: 5
Britany Robinson is amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Whitney is impeccable! Sweetgreen should feel honored to have such an outstanding employee! I will be back thanks to her!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Crispy Rice Bowl
Love coming for a quick bite, always full when I leave. Whitney was super friendly and did a great job!
Atmosphere: 4
Food: 5
Service: 5
Amazing service from Whitney Robinson!
Atmosphere: 5
Food: 5
Service: 5
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