Baskin-Robbins
6008 N Illinois St, Fairview Heights
(618) 489-1026
Recent Reviews
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Really great shakes, excellent customer service. Went through the drive-thru, the workers are enthusiastic about their job and funny.
Atmosphere: 5
Food: 5
Service: 5
There were two guys working the window and had no idea what we had really ordered and had to ask us multiple times what we wanted. It was overall a very stressful experience and will never go back.
Atmosphere: 1
Food: 4
Service: 1
This place has gotten so much better! The new staff is amazing. Everyone has been SO nice and professional. The building is so clean and the quality of the products seems so much better. We use to completely avoid this place but we absolutely love coming for donuts or ice cream now!
Mango Smoothie was great! The T- mobile reward made it sweeter
New ownership or management not sure but the store was clean, the donut case full and the donuts looked amazing. Friendly and helpful staff. Amazing improvement
Seriously when ppl make complaints does anyone in charge even look at these. So I go to get a Sundae and I am told that they are completely out of toppings which I know is not the workers fault but then they were out of almost all ice cream flavor so I asked her what it is that they do have and why why was a lot of the other flavors gone and when I pulled up to the window I told her I did not mean to be rude. I just wanted to know why there were no flavors and like it was my fault she said here’s your ice cream you can leave now. I do not understand how this kind of an attitude is allowed to go on in any workplace and it is not the first time this is happened something needs to be done.
long line in drive thru. only allowing online pay and drive thru...
Tried to call phone disconnected
Seriously when ppl make complaints does anyone in charge even look at these. So I go to get a Sundae and I am told that they are completely out of toppings which I know is not the workers fault but then they were out of almost all ice cream flavor so I asked her what it is that they do have and why why was a lot of the other flavors gone and when I pulled up to the window I told her I did not mean to be rude. I just wanted to know why there were no flavors and like it was my fault she said here’s your ice cream you can leave now. I do not understand how this kind of an attitude is allowed to go on in any workplace and it is not the first time this is happened something needs to be done.
No ice cream labeled. Place has not been cleaned, garbage full bathrooms destroyed. Disgusting!
Restaurantji Recommends
We went here for my brother’s 17th birthday and asked for two drinks of the order taker’s favorite kind! He was so sweet and my brother liked it even more then his go to drink here at dunkin! Thanks for making some great memories
They're always out of something.
Rude manager and unwilling to help.
terrible soupy shake, tasted like straight up milk.
Always out of something or machines don't work ?
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