I ordered a minibon and it was divine. The worker allowed me to pick the one I wanted. It was perfectly cooked, and had tons of icing.
Donovan Correll
Bought a box of rolls and chose no tip. Come to find out that they charged me 25% gratuity. I grabbed the box from the display they did nothing.
Atmosphere: 1
Food: 5
Service: 1
Abigail Hart
drove 30 minutes for cinnabon just for them to close to store half an hour before close
Becky Nolan
I ordered the classic Cinnabon cinnamon roll and was very disappointed. It was gooey- not in a good way. Very undercooked. I couldn't finish it
Atmosphere: 3
Food: 2
Service: 4
Raider Man
Wow! Edwin(Mgr.) and his staff are the epitome of great customer service. They have clearly reversed the curse of the Fairview Heights, IL location, considering the horrible experiences I've had in the past. Even the Cinnabons are more delicious than before. Great job, you all, great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Flavor Variety Cinnapacks, Classic Cinnapacks, Minibon Cinnapacks, Classic Roll, Caramel Pecanbon, Side of Pecans
Natalie Scarfire
I walked up to the counter and the douchebag called me a guy so I refused to buy anything and now I'm pissed.
Atmosphere: 1
Food: 1
Service: 1
Queen Lady
The young manager and staff are extremely rude and have no customer service etiquette. I had a problem at the register due to their machine malfunctioning and asked staff why was this happening? They stated "I really don't care" with the most nasty and unprofessional totally unnecessary attitude. I then asked for management and a young one came and met me at the counter. I explained to her what I had just experienced and instead of her just apologizing, I was told by that manager that the company owner and corporations core values push them to hurry you, get your money, give you your product and move on to the next person. I let her know that was unacceptable and she walked off. It is so sad when immature staff "entice" well intentioned customers who help pay their wages to deal with them in a way that a parent would or should have during their upbringing. Unfortunately, especially nowadays, some of these young ones are just in your face stubborn and stiffnecked not willing to listen and learn anything from anyone remaining the most ignorant and unteachable generation I've ever seen, smh...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Classic Cinnapacks, Minibon Cinnapacks, Classic Roll
Valentina Quintero
I’m texting this review at 7:30 pm, and it’s already closed. You should put on your info that you close at 7:30 not at 8 pm
Great place to get a Cinnabon with different options.
Yask Netta
Great place to get a Cinnabon with different options.
Netta Kitch
Great place to get a Cinnabon with different options.
Money Money
I came up here a couple Saturdays ago and it was a little upsetting because I got great service and everything was perfect except for one thing. I don’t know HOW I see the same exact girls every single day. I could tell they were struggling keeping up with all the orders and the people behind me thought the same. We can tell they need more workers. DESPERATELY. I mean the way they were having to scramble at lightning speed to get the orders done and out on time was very upsetting to me. I’ve worked at places that were understaff (especially after Covid) and I honestly applaud them for handling it so well! Keep up the great work ladies!
BRING BUTTER CREAM ICING BACK!!!!! ITS TIME
I ordered a minibon and it was divine. The worker allowed me to pick the one I wanted. It was perfectly cooked, and had tons of icing.
Bought a box of rolls and chose no tip. Come to find out that they charged me 25% gratuity. I grabbed the box from the display they did nothing.
Atmosphere: 1
Food: 5
Service: 1
drove 30 minutes for cinnabon just for them to close to store half an hour before close
I ordered the classic Cinnabon cinnamon roll and was very disappointed. It was gooey- not in a good way. Very undercooked. I couldn't finish it
Atmosphere: 3
Food: 2
Service: 4
Wow! Edwin(Mgr.) and his staff are the epitome of great customer service. They have clearly reversed the curse of the Fairview Heights, IL location, considering the horrible experiences I've had in the past. Even the Cinnabons are more delicious than before. Great job, you all, great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Flavor Variety Cinnapacks, Classic Cinnapacks, Minibon Cinnapacks, Classic Roll, Caramel Pecanbon, Side of Pecans
I walked up to the counter and the douchebag called me a guy so I refused to buy anything and now I'm pissed.
Atmosphere: 1
Food: 1
Service: 1
The young manager and staff are extremely rude and have no customer service etiquette. I had a problem at the register due to their machine malfunctioning and asked staff why was this happening? They stated "I really don't care" with the most nasty and unprofessional totally unnecessary attitude. I then asked for management and a young one came and met me at the counter. I explained to her what I had just experienced and instead of her just apologizing, I was told by that manager that the company owner and corporations core values push them to hurry you, get your money, give you your product and move on to the next person. I let her know that was unacceptable and she walked off. It is so sad when immature staff "entice" well intentioned customers who help pay their wages to deal with them in a way that a parent would or should have during their upbringing. Unfortunately, especially nowadays, some of these young ones are just in your face stubborn and stiffnecked not willing to listen and learn anything from anyone remaining the most ignorant and unteachable generation I've ever seen, smh...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Classic Cinnapacks, Minibon Cinnapacks, Classic Roll
I’m texting this review at 7:30 pm, and it’s already closed. You should put on your info that you close at 7:30 not at 8 pm
Great service today ?✌️
Yummy treats!
Restaurantji Recommends
Great service today ?✌️Yummy treats!
Great place to get a Cinnabon with different options.
Great place to get a Cinnabon with different options.
Great place to get a Cinnabon with different options.
I came up here a couple Saturdays ago and it was a little upsetting because I got great service and everything was perfect except for one thing. I don’t know HOW I see the same exact girls every single day. I could tell they were struggling keeping up with all the orders and the people behind me thought the same. We can tell they need more workers. DESPERATELY. I mean the way they were having to scramble at lightning speed to get the orders done and out on time was very upsetting to me. I’ve worked at places that were understaff (especially after Covid) and I honestly applaud them for handling it so well! Keep up the great work ladies!
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