Staff was great, either my app or their computer messed up the coupon I had and the manager comped the kids meal the coupon would’ve got me. Everything was great, clean dining room, fresh breadsticks, good food, and better service!
Atmosphere: 5
Food: 5
Service: 5
Deb Monroe
My problem is NOT with this restaurant… it is with DOOR DASHes driver who picked up my order and then CANCELLED my order. The manager, Aaron, was extremely helpful and kind even though I bothered him during a very busy evening dinner service.
Food: 5
Service: 5
Angela
Went today for lunch after many years of not going here. I was surprised how good it was! Cashier was sweet and pleasant, food was hot and fresh. The breadsticks are better than Olive Garden! The dining room was clean, the soda area was well stocked. An employee came and took our plates when we were finished eating. Atmosphere was very good and we will be back! My only complaint would be that that bathroom needs a makeover. It was very small and dated.
Atmosphere: 5
Food: 5
Service: 5
Laura Pickerel
Everyone was so kind, personable and efficient during our dinner visit. Thank you for the fast and friendly service. Team was quick to clean areas and serve food to all in the restaurant. Food was good too!! Thank you Fairview Heights Fazolis
Atmosphere: 4
Food: 4
Service: 5
Haley Monaco
I Order loaded Chiron Alfredo With Extra Everything Including Sauce. I Didn’t Not receive Any Chicken or Bacon Bits. When I Did Ask For ThemThe Add My Chicken I Got Half The Amount I Paid For. I Had To Pay Extra For Tomatoes. They Charged Me $2.11 For 5 Cherry Tomato’s. I Asked For A Few More & The Lady Just Stared @ Me Blankly 😐. I Proceeded To Complain About Amount Compared To price. The Lady Claimed That Was Proper Portions for Being Charged.
Atmosphere: 1
Food: 1
Service: 1
Trey Smith
Erin & his crew do a top notch job taking care of the customers & keeping the dining area tidy.
Ordered online 10 Minutes in advance, when I got to the speaker, they said they had my order ready. I pulled up to the window and the girl said they actually didn’t have it ready and she wanted me to drive around the building so they had time to complete the order and go through the line for a second time. I feel like that’s absolutely insane considering the whole point of ordering ahead is to not have to wait. this location needs to get it together.
Atmosphere: 1
Food: 1
Service: 1
jack utsle
10 dollars for a very small salad
Atmosphere: 2
Food: 1
Service: 2
Mike Jones
Food’s great, service is fast — no complaints there. But the landscaping could definitely use some love. The area by the drive-thru just looks like someone spilled a bag of lava rocks and called it a day. Some fresh mulch, cleaner borders, maybe a few low-maintenance plants or even flowers would make a huge difference.
This place could easily look like one of the newest spots on the block with a quick facelift. And since it’s the only Fazoli’s around, it’s definitely worth investing in — even small updates would go a long way in making it feel more welcoming and modern. Ty for coming to my Ted talk.
I was so excited to visit here after being away for a long time, but very quickly became disappointed. I ordered the Classic Sampler: everything had watered down sauce; the 1 meatball was bland; there was no seasoning or parm cheese packs included; the breadsticks were greasy and old… nothing like it used to be. The one star is for the tasty orange cheesecake although the portion was extremely small for the price. I wouldn’t recommend this place; unless you just like throwing money away on bland subpar food.
Food: 1
Ja'Niya Moran
My boyfriend and I ordered and we had more noodles than anything, there was barely any sauce, it was dry and barely any chicken or broccoli in my fettuccine. Very dissatisfied.
Food: 2
Service: 4
Pastor Junior Féliz
A good place to eat with your family.
Atmosphere: 5
Food: 5
Service: 5
sami g
I was very excited to eat here since we are from out of town but when we walked in the lady at the counter was a little hostile and started arguing with another worker. After ordering and sitting down the same lady from the counter came over telling us about some situation that had happened earlier and how her boss didn't listen to her side. I understand being upset by something at work but bringing other patrons into it isn't okay. If I would have been here by myself I would have just walked out from the first interaction. The whole thing made me feel very uncomfortable.
Staff was great, either my app or their computer messed up the coupon I had and the manager comped the kids meal the coupon would’ve got me. Everything was great, clean dining room, fresh breadsticks, good food, and better service!
Atmosphere: 5
Food: 5
Service: 5
My problem is NOT with this restaurant… it is with DOOR DASHes driver who picked up my order and then CANCELLED my order.
The manager, Aaron, was extremely helpful and kind even though I bothered him during a very busy evening dinner service.
Food: 5
Service: 5
Went today for lunch after many years of not going here. I was surprised how good it was! Cashier was sweet and pleasant, food was hot and fresh. The breadsticks are better than Olive Garden! The dining room was clean, the soda area was well stocked. An employee came and took our plates when we were finished eating. Atmosphere was very good and we will be back!
My only complaint would be that that bathroom needs a makeover. It was very small and dated.
Atmosphere: 5
Food: 5
Service: 5
Everyone was so kind, personable and efficient during our dinner visit. Thank you for the fast and friendly service. Team was quick to clean areas and serve food to all in the restaurant. Food was good too!! Thank you Fairview Heights Fazolis
Atmosphere: 4
Food: 4
Service: 5
I Order loaded Chiron Alfredo With Extra Everything Including Sauce. I Didn’t Not receive Any Chicken or Bacon Bits. When I Did Ask For ThemThe Add My Chicken I Got Half The Amount I Paid For. I Had To Pay Extra For Tomatoes. They Charged Me $2.11 For 5 Cherry Tomato’s. I Asked For A Few More & The Lady Just Stared @ Me Blankly 😐. I Proceeded To Complain About Amount Compared To price. The Lady Claimed That Was Proper Portions for Being Charged.
Atmosphere: 1
Food: 1
Service: 1
Erin & his crew do a top notch job taking care of the customers & keeping the dining area tidy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Lasagna, Baked Spaghetti, Baked Chicken Parmigiano, Loaded Baked Spaghetti, Pizza Slice, Toasted Ravioli, Chicken Fettuccine Alfredo, Spicy Baked Ziti with Italian Sausage, Baked Spaghetti with Meatballs, Loaded Fettuccine Alfredo
Ordered online 10 Minutes in advance, when I got to the speaker, they said they had my order ready. I pulled up to the window and the girl said they actually didn’t have it ready and she wanted me to drive around the building so they had time to complete the order and go through the line for a second time. I feel like that’s absolutely insane considering the whole point of ordering ahead is to not have to wait. this location needs to get it together.
Atmosphere: 1
Food: 1
Service: 1
10 dollars for a very small salad
Atmosphere: 2
Food: 1
Service: 2
Food’s great, service is fast — no complaints there. But the landscaping could definitely use some love. The area by the drive-thru just looks like someone spilled a bag of lava rocks and called it a day. Some fresh mulch, cleaner borders, maybe a few low-maintenance plants or even flowers would make a huge difference.
This place could easily look like one of the newest spots on the block with a quick facelift. And since it’s the only Fazoli’s around, it’s definitely worth investing in — even small updates would go a long way in making it feel more welcoming and modern. Ty for coming to my Ted talk.
Atmosphere: 5
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our waitress (Diamond) was soooo friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Sub, Toasted Ravioli, Chicken Parm
I was so excited to visit here after being away for a long time, but very quickly became disappointed.
I ordered the Classic Sampler: everything had watered down sauce; the 1 meatball was bland; there was no seasoning or parm cheese packs included; the breadsticks were greasy and old… nothing like it used to be. The one star is for the tasty orange cheesecake although the portion was extremely small for the price.
I wouldn’t recommend this place; unless you just like throwing money away on bland subpar food.
Food: 1
My boyfriend and I ordered and we had more noodles than anything, there was barely any sauce, it was dry and barely any chicken or broccoli in my fettuccine. Very dissatisfied.
Food: 2
Service: 4
A good place to eat with your family.
Atmosphere: 5
Food: 5
Service: 5
I was very excited to eat here since we are from out of town but when we walked in the lady at the counter was a little hostile and started arguing with another worker. After ordering and sitting down the same lady from the counter came over telling us about some situation that had happened earlier and how her boss didn't listen to her side. I understand being upset by something at work but bringing other patrons into it isn't okay. If I would have been here by myself I would have just walked out from the first interaction. The whole thing made me feel very uncomfortable.
Atmosphere: 3
Food: 5
Service: 3
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