Krispy Kreme
5812 N Illinois St, Fairview Heights
(618) 222-1075
Recent Reviews
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Kids always get excited to eat the yummy delicious donuts for a quick dessert trip to the donut shop. Glazed is my fav🤤
Atmosphere: 4
Food: 4
Service: 4
Tonight was the second time we’ve tried to come through the drive through and were just ignored, as well as the car behind us. Lobby is closed so we just went down the street to Dunken Donuts & it was exceptional service within minutes . really disappointed in this place
Atmosphere: 1
Service: 1
Been coming to this location for almost 5 years, we only stop at Krispy Kreme when the hot light is on. I have never once been given a warm doughnut, which is the whole point of the hot light.
The donuts are good, but they're always out of new items, it's rarely that we get all special or limited flavors and their lobby is always closed early. There are people who still like to sit down & enjoy their donuts and coffee.
Atmosphere: 3
Food: 5
Service: 3
In drive thru for 20 minutes before driving around to go inside. Doors locked. Poor service.
Service: 1
Whenever they turn on the Hot Doughnut sign, they lock the door so no can come in causing cars in the drive thru to become wrapped around the building
No signage whatsoever, get out of your car and walk up to a locked building
Sad customer service Krispy Kreme💫💞
Atmosphere: 1
Food: 5
Service: 1
Staff are rude and unwilling to help even when it isn't busy. They also smash donuts to make em all fit. Want 12 donuts? If they dont have a box for it expect them all shoved and smashed into a half dozen box. Want hot coffee? Best they can do is room temp. Pretty consistent too. Went three times, same problems. Wont be going back.
Atmosphere: 1
Food: 2
Service: 1
Donuts and people are not the same not even close has went way down hill
Atmosphere: 1
Food: 1
Service: 1
Lobby closed. Only drive thru. SLOW service. Only car in the line. 8am
Atmosphere: 2
Food: 5
Service: 2
It's Krispy Kreme you guys. I don't know what you want me to say. The donuts are good and fresh.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely abysmal service. I waited for over five minutes while someone cleaned windows, and another deliberately stood with her back to me after finishing a couple of drive-thru orders (she looked halfway over her shoulder at least twice while I stood waiting). She said the other girl would check me out. I asked why. She said she was working drive-thru. She proceeded to ring in my order but walked away. I had to wait for someone else, who was waiting on another customer to take my payment.
Personally, I would tell these girls to never come back and close the store.
Atmosphere: 1
Food: 4
Service: 1
I love this place! Best donuts ever and the workers are always so friendly!
Tried the new pumpkin spice original glazed donut, it was delicious!
Just the right amount of spice, not overpowering!
Atmosphere: 5
Food: 5
Service: 5
This location closes at 11:00pm on Sundays. I stopped by yesterday 8/3 at 8:30pm and all they had was original glazed donuts…… Absolutely nothing else. This store is the closest to me and I rarely end up getting what I go there wanting to get.
Atmosphere: 1
Food: 1
Service: 1
We got a 6 pack of the DC Superhero donuts late at night. One of the group dropped their donut and the staff replaced it. Great customer service. Who doesn't love a Krispy Kreme!
I had the Batman donut and it was filled with what seemed to be a cookies and creme filling. Yum
The only downside was the box cost $16.
Atmosphere: 3
Food: 3
Service: 4
Poor service
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