Nothing Bundt Cakes

Great cakes but apparently special requests for packaging separate cakes for gluten free gets beyond their service and leaves their eyes rolling.

(EDITED)MANAGER HANDLED MY ISSUE TUESDAY .I WANTED TO DO ANOTHER REVIEW BUT I CAN'T FIGURE OUT HOW TO.WHEN I DO I'LL DELETE THIS EDIT AND DO A GOOD REVIEW

CAKES ARE GOOD HANDLING THIS ISSUE HORRIBLE
TIRED OFF FEELING LIKE A THIEF BECAUSE YOU KEEP SENDING THE SAME NUMBER ON EVERY COUPON I RECEIVE. BECAUSE OF THIS IT KEEPS SAYING THAT THE COUPON HAS BEEN USED.THE MANAGER AT THE FAIRVIEW HEIGHTS LOCATION TOLD ME THAT THE COUPONS ALWAYS HAVE A DIFFERENT NUMBER THAT IS NOT THE CASE.THIS WAS LAST WEEK WHEN I CAME IN.IN THE PAST MONTH I HAVE PURCHASED YOUR PRODUCT ABOUT 6 DIFFERENT TIMES.THE FIRST 2 TIMES THEY OVER ROAD IT THE LAST 2 TIMES THEY DIDN'T.....YOU CAN SPEAK TO A PERSON AS SWEET AS POSSIBLE BUT YOUR MANERISMS SAYS YOU'RE JUST TRYING TO GET OVER ON US YOU THEIF.....NOT APPRECIATED AT ALL. I'VE BOUGHT TOO MANY IN THE PAST MONTH FOR THIS TREATMENT

First pic is of email sent to acting manager that I'm pretty sure I spoke to last week at the store.

Clean building, tasty food, friendly workers. The cake is delicious. the staff is friendly and I've never had a messed up order here. I enjoy trying their new flavors.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nothing Bundt Cakes, Confetti, Red Velvet

Thanks you for the yummy treats over the years and continued support for my advocacy work!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nothing Bundt Cakes, Snickerdoodle

Sooooooooooo good!

Atmosphere: 5

Food: 5

Service: 5

Great customer service and even better bundt cakes.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nothing Bundt Cakes

Can't say enough about the excellent customer service this location provided yesterday. Through no fault of their own, the cake I ordered for my daughter's birthday didn't arrive at her college via Uber Eats. They made things right by preparing another cake and driving it to her college within 30 minutes! Birthday crisis was averted, and she and her roommates loved the cake!

Food: 5

Service: 5

Recommended dishes: Red Velvet

Great customer service and even better bundt cakes.

I did not go to the store until after the fact. They were at a festival that I went to and I got the confetti bunchcake and it was really good.

Atmosphere: 5

Food: 5

Service: 5

I have a card to get a free bundtlet every month. Went in on last day of a month and asked if I could get the next month one while there. I buy these for staff birthdays and planned to also buy additional ones. They refused to let me get it a day early. So in order to get what I need, I have to make two trips! I took my free one and I’ll go to The Cup from now on! You lost a customer!

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Bundtlets

They charge extra when you order all of one flavor of the bundtini's . They also won't sell them individually. A dozen is $27.00. The owner needs to rethink this! People have money, and they sometimes want to taste a few and not buy a dozen. They would sell more if they were available in single purchase!

Atmosphere: 5

Food: 5

Service: 5

Every time I have an office event, I bring a bundt cake from Nothing Bundt Cakes. My coworkers love them!

Atmosphere: 5

Food: 5

Service: 5

I cannot say enough about the staff that I had the opportunity to work with this morning regarding my online order that never arrived...due to operator error!! Upon arrival at 9:15am we discovered my online order had not been received nor prepared.....but the amazing team turned the situation around within less than 20 min. Minutes later I was exiting with 6 mini trios that were gift wrapped, tagged and ready for delivery as scheduled. Thank you to the owner and staff for saving me and fulfilling my order in the most professional way possible. I will definitely be returning very soon - I appreciate you!!!

Absolutely amazing the bundt cakes are so fresh and the employees are so nice. I highly recommend.

Just stopped in for a last minute thank you gift tower and treat for the kiddos. Not only did I experience great customer service but the staff member assisting me was so welcoming and kind. I will definitely be back soon!