Panera Bread

5917 N Illinois St, Fairview Heights
(618) 222-9630

Recent Reviews

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Ryan H

I've been here a few times and each time I come in, I'm extremely impressed with the staff's positive attitude, professionalism, and overall customer service.

Atmosphere: 5

Food: 5

Service: 5

Jennifer Obradovits

Ordered a hot coffee, it was ice cold.

Food: 1

Service: 1

Ryu

Cashier was Heaven;
Not only was the individual who took our order very passive aggressive and curt. But the service that my husband and I received was atrocious.
Between our food being horribly burnt and the bread flipped upside down so that we wouldn’t be able to see the quality unless we took the sandwiches apart - to our salads having clumps of hair in it. I was disgusted, and disappointed. We only stopped by after 24 straight hours of driving, and the service was very poor. I encourage anyone else in the future to avoid the drive through as the service was displeasing.

Atmosphere: 1

Food: 1

Service: 1

Robert Waddell

Lunch here and loved it a bit high maybe but in line with others and very good.

Atmosphere: 5

Food: 5

Service: 5

Kevin Williams

Great coffee and friendly staff

Atmosphere: 5

Service: 5

Jaidyn Schifferdecker

i recently visited this Panera with my grandma and some other family members, and unfortunately, it wasn't a great experience. When they called our name, I assumed our order was ready, but an employee was quite rude and abruptly took my mac & cheese away, saying they were organizing things. Like seriously? Why call our name if you’re gonna snatch the plate from my hand when i try to take it off the counter? On top of that, the silverware was dirty, and they completely messed up my friend's coffee order.

Marlee Schott

Terrible customer service and dirty silverware.

Atmosphere: 3

Food: 3

Service: 1

Mushir Sk

The best place to be at. I am not just used to of giving 5 stars. What if?

Atmosphere: 4

Food: 4

Service: 4

Queen Love

Loved the new breakfast avocado toast and green smoothie deal. Very good, light refreshing & filling. Not as fast with service as panera used to be.

Atmosphere: 3

Food: 4

Service: 3

Mobile Michelle Vanlife Vaccaro

Panera is very consistent through each location. Customers know what to expect, how to order, points can be used at any location and the taste is the same. Love the strawberry chicken poppyseed salad and cheddar broccoli soup. Yum.

Atmosphere: 5

Food: 5

Service: 5

John Anderson

Coffee on Sip Club account - a great and very tasty delight.

Atmosphere: 3

Food: 5

Service: 3

rockjock64

We come here almost daily, today likely my last because of 1 employee.
Rudest most unpleasant person I have ever encountered at any restaurant I’ve been to.
The app showed my order was ready so I went to the counter to check and she blurted out it’s not ready but then when I stated The app says it’s ready, she said well obviously it’s not very rudely.

She said a few more comments very rudely so I think it’s best that we don’t come back here anymore

Atmosphere: 4

Food: 4

Service: 1

Adam Schwartz

Great food, and everyone was very friendly.

Atmosphere: 5

Food: 5

Service: 5

J

Very nice staff.

Atmosphere: 5

Food: 5

Service: 5

Becky Nolan

The bacon chicken ranch sandwich sounded good but was awful. There was too much sauce and it made the sandwich runny. There wasn't much bacon and the sandwich was so salty I wound up throwing it away. The servers were very nice and the restaurant was very clean. It was too cold they need to lighten up on the a/c

Atmosphere: 4

Food: 2

Service: 5

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