Scooter's Coffee

I hate leaving negative reviews and rarely do. Scooter’s doesn’t make it easy to resolve issues, so I am posting here.

Long story short, they got our order wrong, I drove back, parked and spoke to a girl outside who was friendly but very inexperienced. Manager stepped in to help and try to fix mistakes that first employee made, but ended up charging us for something first employee gave us as an attempt to fix their error. So we ended up paying $22 and wasting a bunch of time when all we wanted initially was two plain large coffees with a caramel pump that should have cost less than $12.

Scooter’s customer service has been impossible to get a reply from and they’ll reply to this review with the same standard response telling me to go to the Contact portion of their page again.

Moral of the story, always double check your order and receipt before driving away and don’t expect Scooter’s to do anything to rectify issues except keep you going in circles for a week due to the poor design of their customer service department.

Drive-up only. Great cold Latte's.

Food: 5

Service: 5

Fast and friendly!

Atmosphere: 5

Food: 5

Service: 5

When these two locations on 159 opened, the staff was amazing and I'm sure it's due to the fact that scooters probably brought in corporate. The staff is probably excited as they were amazing. And then they all left and went to school. Between these two locations on 159 I ordered the same drink and size every time. I've done it through the app and I've done it through the speaker. I let them know that yes I know when I want two shots of heavy whipping cream that I will be charged for two shots of heavy whipping cream. I still get a different price every time. I asked for a flavoring and then I asked for flavoring cold foam. Hi again let them know I know I will be charged. Sometimes I don't even get a flavoring. Sometimes I don't even get a heavy whipping cream. And those always seem to be the one that cost more. So that's my first issue that's been happening a lot. My second issue is that they don't have a trash can as I am a dedicated scooter's coffee drinker. I probably stopped 3 to 4 times a day. From the two locations on 159 in Swansea in Fairview heights to the one on 159 in Collinsville or the one in redbud. I don't litter. I truly wish they had a trash can for my empty scooter cups at their locations. And maybe the need to start putting the instructions on the cup. Because when you order online sometimes I hear them say oh I'm sorry I already cleared her order........... Or sometimes they're having a great time jamming to music and just don't pay attention. I love the fact that they're jamming to music, music makes the day go I understand it. But correct orders come first. And honestly my status was getting really high on my app. But I don't know how much longer I can handle the mistakes, especially when you're okay with paying the additional amounts for the two splashes of having whipping cream or the splash of flavoring, the two extra shots of espresso. Etc. I'm not ever expecting anything for free I'm just expecting it to be correct. Am I everything bagel just seems to come out, hard.

Atmosphere: 2

Food: 2

Service: 2

Love the coffee and they have great specials with their mobile app!

Atmosphere: 5

Food: 5

Service: 5

We hit these when traveling from time to time. Had the hot Turtle Mocha and it was ok. I find their coffees to be on the sweet side. I prefer to have the coffee flavor lead.
We also had a frozen coffee condition witch, I was told was good.
We drove through and the service was fairly quick.

Food: 4

Service: 4

This was always the go to Scooters in the area for the excellent service. Since they opened my wife and I have stopped here every single morning, have spent a lot of money here and have only liked this location. Now new ownership takes over, starts getting rid of or running off the people that have made this place the best in the area, and brought over management from another store that we hated going to. Get ready for messed up orders and slow service cause that all the other location was good for. We will be finding a new place to go to now. Try to remember that majority of the time its the staff that brings customers back.

Clint and team are always such a breath of fresh air to see in the morning! Love the energy and appreciate the kindness. Seriously, top knotch service!!

Atmosphere: 5

Food: 5

Service: 5

❤️ Scooters 🥰 I literally have a Peanut Butter Cup Blender with an extra shot of expresso everyday lol I am addicted 😅 Best part all my family and work associates know my love for this place and they make sure I have it daily ☕️

Atmosphere: 5

Food: 5

Service: 5

Love my Scooters. So much better than SB.

Food: 5

Service: 5

Good customer service. Good drinks! Clean and neat. Always a pleasure!

Atmosphere: 4

Food: 4

Service: 4

The sugar free blended mocha is my absolute favorite! Got this recommendation from the super sweet worker! I get this every time. I crave it.

Dietary restrictions: I ask for sugar free and low fat substitutions

Atmosphere: 5

Food: 5

Service: 5

The coffee is really good, I don't know how to explain it but it tastes like they clean their machines. I've never had a bad experience with any of the staff they're always friendly and polite. There isn't really much of an atmosphere because it's just a drive-thru but other than that it's wonderful.

Atmosphere: 4

Food: 5

Service: 5

I ordered the mystery drink and pretzel stix. Did not like the drink and immediately handed it back with no return or exchange and they forgot my dipping sauce so I paid $12 for microwaved pretzels. Will not be back, no matter how nice the barista was.

Atmosphere: 5

Food: 1

Service: 5

This is my absolutely FAVORITE place! I go here everyday before work & they ALWAYS get my order right! The prices are insanely cheap & such good coffee! Beats any other coffee shop, including Starbucks! The employees are absolutely amazing & so sweet! Highly recommend anyone that hasn’t tried it yet to go here!?????

Atmosphere: 5

Food: 5

Service: 5