Taco Bell
6599 N Illinois St, Fairview Heights
(618) 397-2355
Recent Reviews
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The food is decent. But lately to avoid longer waiting times, they have been asking you to wait at the sign until called.
Atmosphere: 5
Food: 5
Service: 5
Gabby should most definitely be a manager at this location. She has excellent customer service and speaks greatly. She was friendly and most of all made the experience amazing. That’s what most companies should have. You go Gabby! MAKE HER A MANAGER!
Atmosphere: 5
Food: 5
Service: 5
Why are they forcing us to wait in the drive-through for 20 or 30 Minutes? Just so they can improve their wait times? To me that is terrible customer service. Never had a problem with the food other than not getting all of my food sometimes but out of the 40 times that I have been to this location I have had to wait in the drive-through line for at a minimum of 20 minutes.
Atmosphere: 3
Food: 4
Service: 1
I had the late night munchies and unfortunately, this was the only place that was open. Boy, did I regret it! It's been decades since I've been to a taco bell. The only good thing was, it brought back a lot of fond memories of the 90s. If only I could turn back the hands of time.
Atmosphere: 4
Food: 2
Service: 3
I’ve used this Taco Bell my whole life and it’s your average shitty service that you’d expect late at night.
HOWEVER, tonight takes the cake by a million! 11:58pm my mobile order is placed and paid for. I’m in the drive through line by 12:00 with 5 cars in front of me. Over my next 55 minute drive to the speaker the line behind me wraps around the parking lot and across the street into PetCo’s lot. After getting to the speaker the person on the other end seems to hear any other name than the one I’m telling them for my order. Once we finally get the name straight they claim they don’t have that order. I ask if it could be because it was placed almost an hour ago and I’m rudely told to pull up to the window. At the window, I’m handed my drink and food with no greeting or even a word from the employee. Horrible service
And I thought that was it! Nope, they couldn’t get my simple order right. Let alone even give me a straw or napkins.
My order: 3 3cheese chicken chipotle melts, hold the sauce, large Pepsi.
I Received: 3 3cheese chicken chipotle melts, EXTRA SAUCE, large Pepsi not even full and NO FREAKING STRAW.
Forgot to mention they locked all the doors so no one could even question what was happening with DoorDash or mobile orders. BUT I expected that to be the case as it normally is at this location.
Needless to say I expected not great service late at night but holy crap this was unacceptable. I will absolutely not be using this location again…
Great way to clean your guts out.
Never seem to have what you order an extremely slow in getting you thru the drive thru definitely not FAST FOOD at all
Food was cold and old
Order 2 freeze drinks and waited almost 30 minutes and never received my order. Tried to speak to an employee and was ignored.
I pretty much received a taco shell. I will attempt to attach an image. Ridiculous and unacceptable.
Restaurantji Recommends
Just stopped in and get me a taco pretty nice
It was pretty good! Standard taco bell and my order was correct!
if i order a box of some sorts. yall should have boxes for the box meal so i dont have to go scrounging through a bag with 7-8+ items to find what goes in my box
Don't worry about going inside to order. Outside of making your own order since no one can work a counter, the place is littered wity homeless people or people who don't wanna work. 4 of them sleeping inside asking me to buy them food while I'm trying to order.
I ordered grilled cheese burritos and they gave me burritos un toasted… I have called 6 times and no answer
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