The manager almost hit my truck while she was backing out
Atmosphere: 1
Service: 1
Michael A.
I am writing to formally complain about a very disappointing experience at the Popeyes Chicken location in Fairview Heights on December 23, 2024.
I arrived at approximately 7:16 p.m. and placed my order with a manager wearing a green shirt, as no one was standing at the counter. I ordered a spicy chicken sandwich with fries and a Pepsi using a code. The person I was with ordered chicken tenders and fries.
After waiting until approximately 7:40 p.m., I approached the counter to ask about my order. The manager on duty stated that they had not had chicken all day and asked who had taken the order. I informed her it was the manager wearing the green shirt. I finally received a refund however the ticket read classic chicken sandwich with potatoes and gravy and a Pepsi. Again I ordered a spicy chicken sandwich, fries and a Pepsi.
At that time, my companion was still waiting for his food. When he finally received it and began eating, the chicken tenders were old and dried out, and the fries were cold.
While we were still in the restaurant, the manager was yelling at the crew behind the counter, stating they needed a better system and should be serving customers in the order they arrive. Despite ordering earlier, at least six other customers received their food before we did.
This experience raised serious concerns regarding customer service, order accuracy, and food quality. I am also concerned about food safety given the condition of the food served. Due to this experience, I will not be returning to this location.
I hope this matter is taken seriously and addressed appropriately.
Hate that Chicken from Popeyes.
Atmosphere: 1
Food: 1
Service: 1
Tony Smith
Got the new chicken Tendys today. They were ok. I won't get them again as their burgers and chicken Sammie as better.
Atmosphere: 4
Food: 3
Service: 4
Suzette Newman
Hot and fresh?
Atmosphere: 5
Food: 5
Service: 5
Wendy K
Waited 3rd in line in lobby for almost 10 minutes without 1 employee coming to take an order. They do not value the customer.
Atmosphere: 5
Food: 4
Service: 1
Trz Jonz
This how y'all wrapping burgers? Edit 9/15/2025 old fries
Tori Tackett
Haven't been here in 8 years. But now I see there’s a reason. Little girls at the drive through treated us like we were dumb when they messed up our order. Manager came in and asked to see our bags since we were “missing everything” and came back to ask if there were any more bags we were holding onto. Why would we lie? I was missing the fries, ranch, nuggets and burger… and my baked potato wasn’t cooked all the way- it was stiff and hard. I broke my plastic knife. Yes they eventually got my stuff right but as someone who worked in a fast food drive through- this is by far the worst experience I’ve had and it was very unprofessional and unnecessary. Don’t waste time going to this particular location because they do not treat their customers right even when we weren’t being rude or had any attitude.
Atmosphere: 1
Food: 2
Service: 3
Mike Hill
Alright
Atmosphere: 3
Food: 3
Service: 3
Wendy Ballhurst
I just went to the drive up. The food is always hot. That's what I like about Wendy's. I think it's cooked fresh.
Food: 5
Service: 5
Miranda Miller
I always have a good experience at any Wendy's I go to. They always have the best employees
The manager almost hit my truck while she was backing out
Atmosphere: 1
Service: 1
I am writing to formally complain about a very disappointing experience at the Popeyes Chicken location in Fairview Heights on December 23, 2024.
I arrived at approximately 7:16 p.m. and placed my order with a manager wearing a green shirt, as no one was standing at the counter. I ordered a spicy chicken sandwich with fries and a Pepsi using a code. The person I was with ordered chicken tenders and fries.
After waiting until approximately 7:40 p.m., I approached the counter to ask about my order. The manager on duty stated that they had not had chicken all day and asked who had taken the order. I informed her it was the manager wearing the green shirt. I finally received a refund however the ticket read classic chicken sandwich with potatoes and gravy and a Pepsi. Again I ordered a spicy chicken sandwich, fries and a Pepsi.
At that time, my companion was still waiting for his food. When he finally received it and began eating, the chicken tenders were old and dried out, and the fries were cold.
While we were still in the restaurant, the manager was yelling at the crew behind the counter, stating they needed a better system and should be serving customers in the order they arrive. Despite ordering earlier, at least six other customers received their food before we did.
This experience raised serious concerns regarding customer service, order accuracy, and food quality. I am also concerned about food safety given the condition of the food served. Due to this experience, I will not be returning to this location.
I hope this matter is taken seriously and addressed appropriately.
Hate that Chicken from Popeyes.
Atmosphere: 1
Food: 1
Service: 1
Got the new chicken Tendys today. They were ok. I won't get them again as their burgers and chicken Sammie as better.
Atmosphere: 4
Food: 3
Service: 4
Hot and fresh?
Atmosphere: 5
Food: 5
Service: 5
Waited 3rd in line in lobby for almost 10 minutes without 1 employee coming to take an order. They do not value the customer.
Atmosphere: 5
Food: 4
Service: 1
This how y'all wrapping burgers?
Edit 9/15/2025 old fries
Haven't been here in 8 years. But now I see there’s a reason. Little girls at the drive through treated us like we were dumb when they messed up our order. Manager came in and asked to see our bags since we were “missing everything” and came back to ask if there were any more bags we were holding onto. Why would we lie? I was missing the fries, ranch, nuggets and burger… and my baked potato wasn’t cooked all the way- it was stiff and hard. I broke my plastic knife. Yes they eventually got my stuff right but as someone who worked in a fast food drive through- this is by far the worst experience I’ve had and it was very unprofessional and unnecessary. Don’t waste time going to this particular location because they do not treat their customers right even when we weren’t being rude or had any attitude.
Atmosphere: 1
Food: 2
Service: 3
Alright
Atmosphere: 3
Food: 3
Service: 3
I just went to the drive up. The food is always hot. That's what I like about Wendy's. I think it's cooked fresh.
Food: 5
Service: 5
I always have a good experience at any Wendy's I go to. They always have the best employees
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I just can’t win. My fries were hot and good. I got to my nuggets and boom 🤮
Just went through the drive through for my son, but he enjoyed his fries and the guy working the winfow was friendly
I got what I ordered and it tasted good so nothing more to say.
Fast hot great food
I trust Wendy's, more than McDonald's.
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