Dunkin'
4501 S Harlem Ave, Forest View
(708) 484-7960
Recent Reviews
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This location had turned into my last resort. Staff is terrible and rude. They care more about being on a timer than customer service. Will purposely mess up orders and get mad when asked to remake it. Ive noticed that they give you the wrong milk you ask for which is a lawsuit waiting to happen. Complained already and nothing has changed. Needs better management and staff.
Atmosphere: 1
Food: 1
Service: 1
10/31/25 went through the drive though around 9am and not only did the man in the drive through RUSH us to order and keep cutting us off in the middle of talking but let’s talk about how my avocado toast was anything but toasted , my coffee That was suppose to have (cream , liquid sugar and caramel) tasted like straight up black coffee with a shot of milk, and my husband’s sandwich? Well who in their right mind would look at this sandwich and say YUP let’s wrap this bad boy up and serve it to the customer 🥴 absolutely ridiculous and a WASTE of money! Burnt to a crisp and HARD on the outside and still cold in the middle LOL
Atmosphere: 1
Food: 1
Service: 1
Didn’t “accept” coupons but they sure do take your debit card perfectly.
Made me lose 600 points, this establishment cannot handle more than four cars in drive thru.
Will update if experience changes in the future but highly upset they made me waste points.
Atmosphere: 1
Food: 4
Service: 1
Ordered an XL Hot Original Coffee, they sent me hot chocolate! Absolutely ridiculous. If I would have known uber ordered it from this location, I would have cancelled.
Coffee has been very watered down lately. It tastes like hot water.
I love this Dunkin specifically that
Girl Nayeli she made my drink so yummy 😋
Atmosphere: 5
Food: 5
Service: 5
Bad service stale bread
I had ordered just a shot of espresso in an cup of ice with some milk, based on the app and what I have been ordering it should came out to around $2.19. So when I ordered via drive thru I was charged a triple shot of espresso totalling around $3.56 I thought it was a little weird. When I drove up, they asked was if I had ordered the triple shot of espresso which I corrected and said it was only a single shot of espresso. Still being charged that amount I had asked for my receipt which they mentioned would be given to me when I drove to the side and waited for my coffee. Never received my receipt so I guess I can't prove to them what I wanted versus what they charged me. I thought going to Dunkin donuts in the neighborhood would've been more efficient and priced correctly but I'll just take the extra mile and go with Starbucks.
Paid for a cold brew with a shot of espresso. Got a 3/4 full cup of watered down iced coffee with no shot. Do better.
Ordered a bagel with cream cheese and the cream cheese was barely enough to spread soooo thin on the bagel. What the heck.
What's the point. Can't even taste the cream cheese. What a sucky bagel.
Restaurantji Recommends
Ordered 2 large hot chocolates and they only filled the cups about 3/4 of the way. If I wanted a medium I would’ve paid for that. Nice way to cut cost by ripping off customers…
Everyone is always nice when I come in I come here every weekend for I go to work i always get a strawberry kiwi refresher with lemonade and a iced coffee and it's always good the people are always sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers
Just stood at the counter for 15 minutes. The two workers didnt even acknowledge us as they walked by several times. They wouldnt even make eye contact with us. Extremely disappointed in that service
Service: 1
Charging a customer for croissant 1.89 $ which he didn’t get and didn’t ordered in the first place . He only asked for a small coffee therfore that’s fraud .
Great coffee
Atmosphere: 5
Food: 5
Service: 5
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