The service is very friendly and respectful and takes the time with you to understand what you want does not treat you like a number and is very knowledgeable never rude or ignorant
Atmosphere: 5
Food: 5
Service: 5
Chris Libby
They need to listen when you order through drive through. Plus need to start giving amounts so people know what they owe before getting to the window
Atmosphere: 1
Food: 3
Service: 1
Blake Everyday
Always so slow the line backs up into route 12. Dont know what takes so long about pooring a cup of coffee and handing it through the window. Figure it out and stop putting people's lives at risk.
Atmosphere: 1
Food: 1
Service: 1
Love Villazana
This place is horrible. I told them I wanted an ice coffee. They then gave me a hot coffee and I said yall messed up. They said I told them wrong and will have to pay for another coffee to get the right one. I am not, paying fir their mistakes. Then the young kid wouldn't give me my drink I paied for. I had to get loud with the kid to get my stuff I already paid for. The manager there is a joke. She did nothing to help the situation but look at me.
Atmosphere: 1
Food: 1
Service: 1
Martha Saldivar
Great place!
Atmosphere: 4
Food: 4
Service: 4
Marie W
I will never return to this location until the young man that works there is fired or quits. He has 0 customer service skills.
Atmosphere: 1
Service: 1
Nik Frances
Ordered today here, like I do frequently do this town has very little to choose from. Really awkward visit today. The person taking my order first was rushing me. God forbid I take a few minute snd mind you it’s 12:44pm-it’s not like there’s a rush. My daughter is repeating her order to me. Wants a mocha coffee-cool. The person ordering says do you want cream and sugar. I said no, then my daughter calls back that she does want cream and sugar. I tell the person and the window I do want to add cream and sugar sorry but can add it. Then this punk pokes his head out saying next time when he asks if I want cream and sugar to say yes and tell him. Ok captain obvious, obviously I changed my request. I’m so sorry you have been inconvenienced. Then I ask who his name is to the person at the window and I get the old I don’t his name I’m new, even if that was true, get your manager. Manager comes after I requested and says she will talk to them. Sure-based off the 2 employees I encountered, I find that doubtful and likely normal behavior for this location. Listen we all don’t love our jobs but don’t try to school your customers and pull the “next time line”.
Atmosphere: 1
Food: 1
Service: 1
David Polansky
Unfriendly staff but that’s not my main issue, my main issue is that I paid for two bagels with cream cheese but it was almost non existent
Atmosphere: 1
Food: 1
Service: 1
LJ Lewis
I always go through the drive thru and food and coffee is perfect. My issue is the customer service. Two young men I’ve encountered with horrible customer service skills. There was no good morning or hello. Just grabs the debit card. Seems rushed, short, and rude. Also, I noticed no HAIR NET covering anyone’s hair. What about being sanitary for health purposes?
Came thru the drive thru. Asked about decaf coffee and they said they were out and not willing to make another pot. Inquired about reg coffee and just asked what time it was made. I got a response of it was made when it was made. I again asked the time and he said the time it was suppose to be made. Congrats my hubby and I live close and u lost both of our businesses. Hope it was worth treating ur customers like complete garbage. To top it off three of them were talking and laughing thru the microphone. Im appauled this place is still open
Atmosphere: 1
Food: 1
Service: 1
Paul
Is there anywhere else to get your coffee? I don't think so!
Atmosphere: 5
Food: 5
Service: 5
jonathan santaella manriquez
The capuchino didnt taste fresh. And the double chocolate doughnut it barely had chocolate on it and the bread was stale
Atmosphere: 3
Food: 1
Service: 3
Sarah Adamski
So this location is a good location the individuals who work here are almost always very nice and kind. My only issue is when I end up getting an iced coffee vs a hot coffee. (Only get the iced when they are unable to make hot coffee at this location) it’s almost as if I am ordering a cup of ice with a little creamer and a tiny bit of coffee. And it’s only this location. I am not even able to get the straw into the cup. When I have asked for less ice, the cup isn’t filled all the way and there is still so much ice in it. At the round lake locations the Volo locations the libertyville locations etc when I have gotten iced I haven’t had this issue. And if I were to ask for less ice at those locations I still get a full cup of coffee. We are paying for the coffee correct not a cup of ice. and it’s not only me I am just the one who is writing the post. Like I mentioned before the place is nice and the people are kind we just feel ripped off for getting a $6+ cup of ice.
Good place
Atmosphere: 5
Food: 5
Service: 5
The service is very friendly and respectful and takes the time with you to understand what you want does not treat you like a number and is very knowledgeable never rude or ignorant
Atmosphere: 5
Food: 5
Service: 5
They need to listen when you order through drive through. Plus need to start giving amounts so people know what they owe before getting to the window
Atmosphere: 1
Food: 3
Service: 1
Always so slow the line backs up into route 12. Dont know what takes so long about pooring a cup of coffee and handing it through the window. Figure it out and stop putting people's lives at risk.
Atmosphere: 1
Food: 1
Service: 1
This place is horrible. I told them I wanted an ice coffee. They then gave me a hot coffee and I said yall messed up. They said I told them wrong and will have to pay for another coffee to get the right one. I am not, paying fir their mistakes. Then the young kid wouldn't give me my drink I paied for. I had to get loud with the kid to get my stuff I already paid for. The manager there is a joke. She did nothing to help the situation but look at me.
Atmosphere: 1
Food: 1
Service: 1
Great place!
Atmosphere: 4
Food: 4
Service: 4
I will never return to this location until the young man that works there is fired or quits. He has 0 customer service skills.
Atmosphere: 1
Service: 1
Ordered today here, like I do frequently do this town has very little to choose from. Really awkward visit today. The person taking my order first was rushing me. God forbid I take a few minute snd mind you it’s 12:44pm-it’s not like there’s a rush. My daughter is repeating her order to me. Wants a mocha coffee-cool. The person ordering says do you want cream and sugar. I said no, then my daughter calls back that she does want cream and sugar. I tell the person and the window I do want to add cream and sugar sorry but can add it. Then this punk pokes his head out saying next time when he asks if I want cream and sugar to say yes and tell him. Ok captain obvious, obviously I changed my request. I’m so sorry you have been inconvenienced. Then I ask who his name is to the person at the window and I get the old I don’t his name I’m new, even if that was true, get your manager. Manager comes after I requested and says she will talk to them. Sure-based off the 2 employees I encountered, I find that doubtful and likely normal behavior for this location. Listen we all don’t love our jobs but don’t try to school your customers and pull the “next time line”.
Atmosphere: 1
Food: 1
Service: 1
Unfriendly staff but that’s not my main issue, my main issue is that I paid for two bagels with cream cheese but it was almost non existent
Atmosphere: 1
Food: 1
Service: 1
I always go through the drive thru and food and coffee is perfect. My issue is the customer service. Two young men I’ve encountered with horrible customer service skills. There was no good morning or hello. Just grabs the debit card. Seems rushed, short, and rude. Also, I noticed no HAIR NET covering anyone’s hair. What about being sanitary for health purposes?
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Nice place for a cup of coffee
Atmosphere: 4
Food: 4
Service: 4
Came thru the drive thru. Asked about decaf coffee and they said they were out and not willing to make another pot. Inquired about reg coffee and just asked what time it was made. I got a response of it was made when it was made. I again asked the time and he said the time it was suppose to be made. Congrats my hubby and I live close and u lost both of our businesses. Hope it was worth treating ur customers like complete garbage. To top it off three of them were talking and laughing thru the microphone. Im appauled this place is still open
Atmosphere: 1
Food: 1
Service: 1
Is there anywhere else to get your coffee? I don't think so!
Atmosphere: 5
Food: 5
Service: 5
The capuchino didnt taste fresh. And the double chocolate doughnut it barely had chocolate on it and the bread was stale
Atmosphere: 3
Food: 1
Service: 3
So this location is a good location the individuals who work here are almost always very nice and kind. My only issue is when I end up getting an iced coffee vs a hot coffee. (Only get the iced when they are unable to make hot coffee at this location) it’s almost as if I am ordering a cup of ice with a little creamer and a tiny bit of coffee. And it’s only this location. I am not even able to get the straw into the cup. When I have asked for less ice, the cup isn’t filled all the way and there is still so much ice in it. At the round lake locations the Volo locations the libertyville locations etc when I have gotten iced I haven’t had this issue. And if I were to ask for less ice at those locations I still get a full cup of coffee. We are paying for the coffee correct not a cup of ice. and it’s not only me I am just the one who is writing the post. Like I mentioned before the place is nice and the people are kind we just feel ripped off for getting a $6+ cup of ice.
Atmosphere: 4
Recommended dishes: Doughnut
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