Pan pizza was more like hand tossed not thick at all , sauce was different and pepperoni was extremely spicy. I just threw it out since it was not at all like I expected
Atmosphere: 3
Food: 1
Service: 5
Jenn VandeBerg
Pizza barely tasted or looked cooked, also had a weird plastic sour taste to it. Breadsticks and cinastix were old and hard. Definitely not impressed and would take dominos over them anyday.
Food: 1
Guznit Italia
We ordered 2 pizza for over 35 $
Two med pizzas w two toppings for 16.50 something shipping and tip 32.00 My problem is FOX LAKE STORE WONT PICK UP PHONETO TALK TO ME. I CALLED AND CALLED SND CALLED EVEN VUSTOMER SBC TRANSFERRED I HAVE SNAP OF WAITING IN THE PHONE FOR OVER 6 MIN ON MY 3RD TRY
WE ORDERED TWO PIZZAS ONE PIZZA THIN CRUST HAD OVER 30 PCS OF PEPPERONI MY PAN PIZZA CRUST HAD 6 FLAT PEPPERONIS
GIVE ME A BREAK..
Food: 1
Service: 1
Joe Serocki
The food here is always awesome. Fast service, friendly staff. Kim and Erin are always willing to go the extra mile.
This is the best PH I have ever been to.
I'll keep making this my go-to place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Breadsticks
Timothy Delord
Found a long dark hair in my out of sausage meat ( but chicken only sausage ) lovers pizza,, I called the on staff manager Micheal, he freaked out & doubted me as if I was calling to just waste both of our time, he actually asked what color & how long the hair piece was, then said he couldn’t help me & hung up on me. I tried calling back several times & my calls were all ignored. Extremely Poor Service & Disgusting example of food !
Atmosphere: 1
Food: 1
Service: 1
Ryan Braschko
On October 17th, I placed an order at 5:00 PM through the Pizza Hut website for delivery from the Fox Lake, Illinois location. I ordered the NY-style pepperoni pizza, cheese & bacon breadsticks, and a pop. I was informed my order would arrive by 5:35 PM, as I live close to the store. At 5:15 PM, I received a notification that DoorDash would be handling my delivery, still with an estimated arrival of 5:35 PM.
By 6:00 PM, there was still no sign of my food. The DoorDash driver eventually texted me saying he was running late and even asked for my street address, which I provided. It turns out the store had provided him with their own address instead of mine. Finally, around 6:30 PM, the order arrived—but by then, the pizza and breadsticks were ice cold, and the pop was warm.
I reached out to Pizza Hut customer service through their website, only to receive an automated response promising that the store would contact me within three business days. It has now been five business days, and I have yet to hear from them.
The food quality was poor, with the pizza tasting like cardboard, and the customer service was nonexistent. If you’re looking for subpar food and service, this is the place. As for me, I won’t be spending my hard-earned money here again, especially given the current economy. I do not recommend Pizza Hut or this Fox Lake location and I will not be back.
Atmosphere: 1
Food: 1
Service: 1
Gina Derosaire
I got pizza yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lover's Pizza
Nicholas Joyner
Not sure what kind of people they hire but we got $55 dollars worth of 3 pizzas and 16 wings just to have it all messed up. I tried to call and tell them it's wrong and they just wanted to give a refund. Not even remake it! And they hung up on me. Customer service has gone down the drain and nobody cares who they even hire!
Service: 1
Kitty Benavente
Been going on and off for a while to this location and have yet to receive any resemblance to the cooked pizza they advertise. Our pizza was doughy, limp, and undercooked. Breadsticks were good.
Outstanding Pizzas prepared fresh and in a on time manner using the online web scheduling app. Had a great conversation with the owner while there. I'm making this location my Go to spot for pizza now. This is a newer franchise for this area.
Atmosphere: 5
Food: 5
Service: 5
Christine Marie
I ordered half sausage and half green pepper New York style pizza. They put sausage all over it and I couldn't eat ANY. Too far to go back so I tried calling and they do not answer at the restaurant. Called back and got the call center, they tried to connect me and was on hold a few minutes until disconnected. So only my husband had dinner. If someone contacts me and resolves this l will amend this review, otherwise I'm reviewing on Yelp and Facebook next. It's on you Pizza Hut. I'm waiting.
Atmosphere: 1
Food: 1
Service: 1
Dan Dublinski
Dry pizza and I ordered EXTRA sauce , and comments of extra sauce
Atmosphere: 2
Food: 1
Service: 1
Ashley Emma
Ordered the “Big New Yorker” with Beef, Mushrooms, Half black olives. We received Sausage, Mushroom, Half black olive. called the store and the gentleman informed me that he made the pizza and assured me that he used beef. Instead of pushing the issue, I offered the feedback that their beef tastes like sausage, and that there were more black olives on half the pizza than Mushrooms on the entire thing. He apologized.I’ve worked at MANY pizza places. BEEF is either ground beef or Italian beef that one gets on a sandwich. THIS WAS SAUSAGE.
Atmosphere: 1
Food: 1
Service: 1
B C
When I got there they told me they didn’t have the pizza I ordered, but made me something else instead…..also didn’t have 2L of Pepsi. I ordered over the phone, you’d think the fent zombies there could at least alert me before I got there.
Pan pizza was more like hand tossed not thick at all , sauce was different and pepperoni was extremely spicy. I just threw it out since it was not at all like I expected
Atmosphere: 3
Food: 1
Service: 5
Pizza barely tasted or looked cooked, also had a weird plastic sour taste to it. Breadsticks and cinastix were old and hard. Definitely not impressed and would take dominos over them anyday.
Food: 1
We ordered 2 pizza for over 35 $
Two med pizzas w two toppings for 16.50 something
shipping and tip
32.00
My problem is FOX LAKE STORE WONT PICK UP PHONETO TALK TO ME.
I CALLED AND CALLED SND CALLED EVEN VUSTOMER SBC TRANSFERRED I HAVE SNAP OF WAITING IN THE PHONE FOR OVER 6 MIN ON MY 3RD TRY
WE ORDERED TWO PIZZAS ONE PIZZA THIN CRUST HAD OVER 30 PCS OF PEPPERONI
MY PAN PIZZA CRUST HAD 6 FLAT PEPPERONIS
GIVE ME A BREAK..
Food: 1
Service: 1
The food here is always awesome. Fast service, friendly staff. Kim and Erin are always willing to go the extra mile.
This is the best PH I have ever been to.
I'll keep making this my go-to place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Breadsticks
Found a long dark hair in my out of sausage meat ( but chicken only sausage ) lovers pizza,, I called the on staff manager Micheal, he freaked out & doubted me as if I was calling to just waste both of our time, he actually asked what color & how long the hair piece was, then said he couldn’t help me & hung up on me. I tried calling back several times & my calls were all ignored. Extremely Poor Service & Disgusting example of food !
Atmosphere: 1
Food: 1
Service: 1
On October 17th, I placed an order at 5:00 PM through the Pizza Hut website for delivery from the Fox Lake, Illinois location. I ordered the NY-style pepperoni pizza, cheese & bacon breadsticks, and a pop. I was informed my order would arrive by 5:35 PM, as I live close to the store. At 5:15 PM, I received a notification that DoorDash would be handling my delivery, still with an estimated arrival of 5:35 PM.
By 6:00 PM, there was still no sign of my food. The DoorDash driver eventually texted me saying he was running late and even asked for my street address, which I provided. It turns out the store had provided him with their own address instead of mine. Finally, around 6:30 PM, the order arrived—but by then, the pizza and breadsticks were ice cold, and the pop was warm.
I reached out to Pizza Hut customer service through their website, only to receive an automated response promising that the store would contact me within three business days. It has now been five business days, and I have yet to hear from them.
The food quality was poor, with the pizza tasting like cardboard, and the customer service was nonexistent. If you’re looking for subpar food and service, this is the place. As for me, I won’t be spending my hard-earned money here again, especially given the current economy. I do not recommend Pizza Hut or this Fox Lake location and I will not be back.
Atmosphere: 1
Food: 1
Service: 1
I got pizza yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lover's Pizza
Not sure what kind of people they hire but we got $55 dollars worth of 3 pizzas and 16 wings just to have it all messed up. I tried to call and tell them it's wrong and they just wanted to give a refund. Not even remake it! And they hung up on me. Customer service has gone down the drain and nobody cares who they even hire!
Service: 1
Been going on and off for a while to this location and have yet to receive any resemblance to the cooked pizza they advertise. Our pizza was doughy, limp, and undercooked.
Breadsticks were good.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Breadsticks
Pizza and breadsricks were perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Sausage
Restaurantji Recommends
Outstanding Pizzas prepared fresh and in a on time manner using the online web scheduling app.
Had a great conversation with the owner while there.
I'm making this location my Go to spot for pizza now. This is a newer franchise for this area.
Atmosphere: 5
Food: 5
Service: 5
I ordered half sausage and half green pepper New York style pizza. They put sausage all over it and I couldn't eat ANY. Too far to go back so I tried calling and they do not answer at the restaurant. Called back and got the call center, they tried to connect me and was on hold a few minutes until disconnected. So only my husband had dinner. If someone contacts me and resolves this l will amend this review, otherwise I'm reviewing on Yelp and Facebook next. It's on you Pizza Hut. I'm waiting.
Atmosphere: 1
Food: 1
Service: 1
Dry pizza and I ordered EXTRA sauce , and comments of extra sauce
Atmosphere: 2
Food: 1
Service: 1
Ordered the “Big New Yorker” with Beef, Mushrooms, Half black olives. We received Sausage, Mushroom, Half black olive. called the store and the gentleman informed me that he made the pizza and assured me that he used beef. Instead of pushing the issue, I offered the feedback that their beef tastes like sausage, and that there were more black olives on half the pizza than Mushrooms on the entire thing. He apologized.I’ve worked at MANY pizza places. BEEF is either ground beef or Italian beef that one gets on a sandwich. THIS WAS SAUSAGE.
Atmosphere: 1
Food: 1
Service: 1
When I got there they told me they didn’t have the pizza I ordered, but made me something else instead…..also didn’t have 2L of Pepsi. I ordered over the phone, you’d think the fent zombies there could at least alert me before I got there.
Atmosphere: 1
Food: 1
Service: 1
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