I had an order of $37.00 and my fries were cold , told the manager and her response was there hot and threw them away . As a manager she should have said , I’m sorry , I’ll make a fresh batch. 12/20/2025 4:30 pm.
monica beltran
The service itself wasn’t the greatest. I ordered 2 combos and was missing everything for my chili and baked potatoes not to mention the ridiculous amount of chili I got on my potatoes.
Atmosphere: 3
Food: 5
Service: 3
Ramon Rubin
No receipt, Burgers are bland. Fries are bland. Maybe they ran out of salt. I like Wendy's but today it is BAD.
Atmosphere: 3
Food: 1
Service: 3
Ashley Dombrowski
To Whom It Concerns, On November 5, 2025, I was forced to waste my time, money, and patience at your 1362 US 12 FOX LAKE location after manager Phil explicitly instructed me to return for a full replacement of a $51.77 order that was never delivered correctly. I complied. Phil was conveniently “on vacation.” The replacement manager (name unknown, female, shift lead or to give me her name . ) refused to honor Phil’s commitment, spoke Spanish in front of me to exclude me from the conversation, and declared outright: “I’m not going to do anything about it.” This is not “customer service.” This is theft by deception and blatant disrespect. Facts (non-negotiable): 1. I paid $51.77 for food I never received as promised. 2. Manager Phil guaranteed replacement. 3. The acting manager ignored corporate policy, refused verification, and escalated rudeness. 4. Staff spoke in Spanish to mock and sideline a paying customer. 5. I left with nothing after two separate trips. I demand the following within 5 business days: • Full refund of $51.77 to my original payment method. • $51.77 credit loaded to my Wendy’s app as compensation for wasted time and fuel. • Written confirmation that this location’s management has been disciplined and retrained on: • Honoring verbal commitments between shifts • Zero tolerance for language exclusion in customer-facing interactions • Basic respect • Direct call from the district manager (name and number required) to confirm these actions. Failure to comply will leave me no choice but to: • File a formal complaint with the Ohio Attorney General’s Consumer Protection Division • Dispute the $51.77 charge with my bank • Amplify this experience across review platforms, social media, and local news I have receipts, timestamps, and witnesses. Do not make me use them.
Atmosphere: 1
Food: 1
Service: 1
Mauricio Vides
Ketchup is being charged by Artie the manager, in a time that other restaurants are giving away free meals because of the EBT situation, Wow! I don't usually make reviews but I have to about this one Arti the manager has the worst attitude that one could possibly have in any business. I place a mobile order I wait about 5 minutes before going in. I go in and I noticed that their busy making drive-thru orders not paying attention to the front or what I noticed my receipt still being on the machine. This goes on for another Solid 2 minutes until I get noticed and the guy comes up and asks me what I want and I tell him I'm here for my mobile order and only then does he notice that the ticket is on the machine, tell me the order is not ready yet I tell him know the order hasn't even been started but that's why I came in to make sure you guys started. He clearly didn't like the sound of the truth and puts on the meanest face and attitude from there on the drink he was supposed to make me is hastily made with about half an inch below the brim am I supposed to get my food made out of sight. McKinley ask him for some barbecue cups and he tells me that each one is 54 cents so then I asked him for a handful of ketchup he hands me three I reiterate a handful and then he threatens that he's going to charge me for more ketchup says they got a charge for everything now I walk away at the Ridiculousness of that statement. Soured my whole morning, made me lose my appetite, enough to go back and ask him his name cuz that kind of attitude and behavior needs to be curbed and that boy needs retraining or repositioning to a lower level.
Atmosphere: 1
Service: 1
Jim Strang
The fries are cold and stale.In the bun was stale and hard. I was in a hurry.I should have checked my food
Atmosphere: 4
Food: 1
Service: 4
Ken S
Wendy's is one of my go to places when craving a burger. The quality and taste is always consistent.
Atmosphere: 5
Food: 5
Service: 5
Broski 4481
Poor service. Heavy set woman had a bad attitude and slammed the door when I asked for a few ghost pepper ranch sauces. Calling corporate to inform them. Unprofessional and disrespectful. Woman also was muttering under her breath about how she hates customers. Wendys store Fox lake IL
Service: 1
Kevin Kennedy
Ordered (2) doubles, and (2) Frosties. Order had to be repeated multiple times. At drive up window received (1) double, and (2) Frosties. No receipt was issued, or offered by person at window. Multiple paper towels were needed to soak up grease before half of sandwich could be consumed. Fries were actually ok.
Food: 1
Service: 1
Kristina Aguirre
these people are so rude. I can’t order dinner for my family without hearing “anything else? Anything else ? Anything else ?” Yea can I finish? Do you want my money or not ? I come here sparingly as it is because I feel so rushed to the point where I can’t even remember what else I need because I feel like they just want me to leave and be gone. Stop it. Seriously. Just stop it.
It gets worse every time I come here. The quality is terrible. It taste like they use plastic cheese. Spend a few extra bucks and get some real food.
Atmosphere: 1
Food: 1
Service: 1
Brayleigh Brunet
Service should be 0 stars especially night shift. They treat customers awful
Atmosphere: 1
Food: 1
Service: 1
Conscious Living
The bathroom is disgusting!!! I asked the manager to look at it. So I waited sat down ate played in my tablet waited an hour its still gross!!She never cleaned it Never coming back here again!!!
Atmosphere: 1
Food: 2
Service: 1
Dulce Perez
It’s always fresh and extremely fast all of the employees are amazing!!
Atmosphere: 5
Food: 5
Service: 5
Bryce Pfeifer
The manager/staff Working the night of July 30th were extremely disrespectful. One of the employees made a Racist comments when I asked them to speak up l,l. And when I asked for the manager Who was in clear sight, he waved me off And acted completely ignorant to the Situation. Will not be returning.
I had an order of $37.00 and my fries were cold , told the manager and her response was there hot and threw them away . As a manager she should have said , I’m sorry , I’ll make a fresh batch. 12/20/2025 4:30 pm.
The service itself wasn’t the greatest. I ordered 2 combos and was missing everything for my chili and baked potatoes not to mention the ridiculous amount of chili I got on my potatoes.
Atmosphere: 3
Food: 5
Service: 3
No receipt, Burgers are bland. Fries are bland. Maybe they ran out of salt. I like Wendy's but today it is BAD.
Atmosphere: 3
Food: 1
Service: 3
To Whom It Concerns,
On November 5, 2025, I was forced to waste my time, money, and patience at your 1362 US 12 FOX LAKE location after manager Phil explicitly instructed me to return for a full replacement of a $51.77 order that was never delivered correctly. I complied. Phil was conveniently “on vacation.” The replacement manager (name unknown, female, shift lead or to give me her name . ) refused to honor Phil’s commitment, spoke Spanish in front of me to exclude me from the conversation, and declared outright: “I’m not going to do anything about it.”
This is not “customer service.” This is theft by deception and blatant disrespect.
Facts (non-negotiable):
1. I paid $51.77 for food I never received as promised.
2. Manager Phil guaranteed replacement.
3. The acting manager ignored corporate policy, refused verification, and escalated rudeness.
4. Staff spoke in Spanish to mock and sideline a paying customer.
5. I left with nothing after two separate trips.
I demand the following within 5 business days:
• Full refund of $51.77 to my original payment method.
• $51.77 credit loaded to my Wendy’s app as compensation for wasted time and fuel.
• Written confirmation that this location’s management has been disciplined and retrained on:
• Honoring verbal commitments between shifts
• Zero tolerance for language exclusion in customer-facing interactions
• Basic respect
• Direct call from the district manager (name and number required) to confirm these actions.
Failure to comply will leave me no choice but to:
• File a formal complaint with the Ohio Attorney General’s Consumer Protection Division
• Dispute the $51.77 charge with my bank
• Amplify this experience across review platforms, social media, and local news
I have receipts, timestamps, and witnesses. Do not make me use them.
Atmosphere: 1
Food: 1
Service: 1
Ketchup is being charged by Artie the manager, in a time that other restaurants are giving away free meals because of the EBT situation, Wow! I don't usually make reviews but I have to about this one Arti the manager has the worst attitude that one could possibly have in any business. I place a mobile order I wait about 5 minutes before going in. I go in and I noticed that their busy making drive-thru orders not paying attention to the front or what I noticed my receipt still being on the machine. This goes on for another Solid 2 minutes until I get noticed and the guy comes up and asks me what I want and I tell him I'm here for my mobile order and only then does he notice that the ticket is on the machine, tell me the order is not ready yet I tell him know the order hasn't even been started but that's why I came in to make sure you guys started. He clearly didn't like the sound of the truth and puts on the meanest face and attitude from there on the drink he was supposed to make me is hastily made with about half an inch below the brim am I supposed to get my food made out of sight. McKinley ask him for some barbecue cups and he tells me that each one is 54 cents so then I asked him for a handful of ketchup he hands me three I reiterate a handful and then he threatens that he's going to charge me for more ketchup says they got a charge for everything now I walk away at the Ridiculousness of that statement. Soured my whole morning, made me lose my appetite, enough to go back and ask him his name cuz that kind of attitude and behavior needs to be curbed and that boy needs retraining or repositioning to a lower level.
Atmosphere: 1
Service: 1
The fries are cold and stale.In the bun was stale and hard. I was in a hurry.I should have checked my food
Atmosphere: 4
Food: 1
Service: 4
Wendy's is one of my go to places when craving a burger. The quality and taste is always consistent.
Atmosphere: 5
Food: 5
Service: 5
Poor service. Heavy set woman had a bad attitude and slammed the door when I asked for a few ghost pepper ranch sauces. Calling corporate to inform them. Unprofessional and disrespectful. Woman also was muttering under her breath about how she hates customers. Wendys store Fox lake IL
Service: 1
Ordered (2) doubles, and (2) Frosties. Order had to be repeated multiple times. At drive up window received (1) double, and (2) Frosties. No receipt was issued, or offered by person at window. Multiple paper towels were needed to soak up grease before half of sandwich could be consumed. Fries were actually ok.
Food: 1
Service: 1
these people are so rude. I can’t order dinner for my family without hearing “anything else? Anything else ? Anything else ?” Yea can I finish? Do you want my money or not ? I come here sparingly as it is because I feel so rushed to the point where I can’t even remember what else I need because I feel like they just want me to leave and be gone. Stop it. Seriously. Just stop it.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
It gets worse every time I come here. The quality is terrible. It taste like they use plastic cheese. Spend a few extra bucks and get some real food.
Atmosphere: 1
Food: 1
Service: 1
Service should be 0 stars especially night shift. They treat customers awful
Atmosphere: 1
Food: 1
Service: 1
The bathroom is disgusting!!! I asked the manager to look at it. So I waited sat down ate played in my tablet waited an hour its still gross!!She never cleaned it Never coming back here again!!!
Atmosphere: 1
Food: 2
Service: 1
It’s always fresh and extremely fast all of the employees are amazing!!
Atmosphere: 5
Food: 5
Service: 5
The manager/staff Working the night of July 30th were extremely disrespectful. One of the employees made a Racist comments when I asked them to speak up l,l. And when I asked for the manager Who was in clear sight, he waved me off And acted completely ignorant to the Situation. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
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