Arby's

1884 S West Ave, Freeport
(815) 235-6100

Recent Reviews

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Sam Wisconsin

I went through Arby’s about 4 PM. I ordered a French dip sandwich that came with fries and a soda. The French dip sandwich didn’t hardly have any meat on it. I was so disappointed I did not want to go back because it’s a damn shame. I have to go back to spend my time to argue with someone over something I paid full price for. There was a piece of meat on one side of the sandwich and then on the other side of the sandwich there was a What was supposed to be on the other side? It wasn’t correct that’s what I’m getting at I Feldt ripped off. The fries were curly fries. They were OK, but they were more hard ones than soft ones.

Food: 3

Service: 5

elsa perez

Came there tonight food was great & the lady at the window was so nice and helpful with my order.

Atmosphere: 5

Food: 4

Service: 5

Cassie Foxclaw

I've only been to Arby's a few times. 2 times I can count in my whole life. Both being the worst experiences. The first time they didn't get my order right and the sandwich was small. Second time recently I got the 6.99 BOGO deal. The Beef and Cheddar x2. They were sloppily made and The meat tasted like someone ate it already and threw it up and cooked it. Left me very disgusted and sick literally. Food poisoning!! I will not be back and I will be in contact with the company about a refund. I've heard the same from someone I know in Ohio. Arby's you need to do better with quality meat and quality workers.

Atmosphere: 1

Food: 1

Service: 3

Timothy Hess

Food is often warm and not hot. Staff aren’t always welcoming or friendly. Compared to other locations this restaurant is sub par.

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Roast Beef, Curly Fries

Richard Henderson

Came in this afternoon and the guy making food was coughing up a storm and constantly sniffling. Not coming back if they let sick people work around food. Pretty sure that's illegal.

Alysha Blackwell

Didn't get to eat here. Ordered after waiting 5 mins to be acknowledged. They brought it out with one completley wrong meal, I said this is wrong, they took it like they were remaking it without saying anything. Instead they just canceled the order and let me wait for it. I got a refund afyer going up and demanding one.. but what the hell? Baffled by this place.

Atmosphere: 1

Service: 1

Rhonda Duncan

I made an order on line for pick up cause I have the stomach flu. I went though drive thru and was told I need to come on and get. I told them I didn't think they wanted me inside and rudely they asked why. I told them I had the stomach flu. They then told me rudely al pick up orders are in side thank you. If they are OK with someone coming in with the stomach flu then what do they have around the food that they are serving. So I had to walk to the far end of the counter to pick up my food.

Chris McCanse

The food was pretty good, service was good and it was clean. The only complaint i had was i ate to much.

Atmosphere: 5

Food: 5

Service: 5

Jeff Gilbert

The ham and cheese is back and it's really good. I have missed this sandwich!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Roast Beef, Classic Beef 'N Cheddar, Half Pound Roast Beef, Double Roast Beef

Storm Donovan

I say in the drive thru for almost 3 minutes. I placed my order for 1 sandwich after the recording told me to place my order. There was no response for next 3 minutes. I said hello and a girl came on with attitude in her voice and told me to order. I repeated my order for second time. I spoke in a normal voice. She didn't respond. Then she tells me yet again to order when I'm ready . I told her that this is the 3rd time I'm repeating my order. She told me I need to speak up. I told her I was there way too long waiting on her and she didn't need to get attitude with me. She told me they weren't serving me today and I told her I'm reporting her and she said she didn't care. What kind of garbage customer service is this? Nice work Arby's! I'm never going to this one again!

Jen A (Jifners)

This place always has the rudest employees working. When in the drive thru they answer like they are peeved at the fact that they had to answer. They aren’t much better at the window. Whenever there is an issue and you order through the mobile app they give you attitude and tell you to call the 1-800 number. It’s so annoying so we stopped going to this location.

Atmosphere: 2

Food: 4

Service: 1

UnknownEagle[TheOfficialEarthQuakeGuy]

Messing with internet certificates. Felons work here.

Mark Mutchler

All around excellent place to eat

Frank Brown

Good deal on food.
Two chicken sandwiches for seven works for me.
Prompt and served hot.

Atmosphere: 4

Food: 4

Service: 5

Jim Vawter

Sabrina is terrific. Very attentive and friendly.

Parking: Ample space for most sizes of vehicles.

Kid-friendliness: Kid's seats are available.

Wheelchair accessibility: Plenty of space through the doors and vestibule.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potato Cakes, Roast Beef, Reuben, Arby's Signature Sandwiches

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