It ain't what it used to be. Used to be simple good coffee and a tasty donut served with a smile. Now it's none of those things. Mostly very young adults working there who seem pretty stressed out. Waited 7 minutes, after ordering, for a cup of coffee. It wasn't a fancy coffee, just regular with cream. I was in the store, not the drive thru. With staff that young, I blame management on the service issues.
Vegetarian options: Vegetarians can get food and coffee here. Well, maybe not a meal but a donut for sure.
Dietary restrictions: I don't know if they have any gluten-free options.
Parking: Parking lot has just a few spots.
Kid-friendliness: Not much kid friendly seating inside.
Wheelchair accessibility: It is accessible but may be challenging. Drive thru is better choice than indoor seating.
Atmosphere: 1
Food: 3
Service: 2
Scott Stodden
Let's be clear, I applied here several times and I'm 48 years old with years of fast food experience and the manager Amanda wouldn't hire me, she would rather hire inexperienced young kids who are rude as hell and on top of that she lied and said I was hired and she'd call me but never did... There food and coffee is gross and the staff dresses totally inappropriate, I don't even want to work at this store after seeing what's hired working there, and they don't make there doughnuts, there shipped in early in the morning by 5am so don't let them tell you there baking nothing, they make the breakfast sandwiches but all there food is nasty and Amanda just needs to be fired
Isaac Ernzen
The girl was cursing and yelling about how she explicitly didn't care if she got fired the whole time I waited for my order. Not a pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Timothy Smith
Very nice staff , will go again, only gave 4 stars on food because our doughnuts were kinda hard but not bad I also should probably go earlier in the day .
Atmosphere: 5
Food: 4
Service: 5
Black Frenchman Frenchee
Funny.
Food: 1
Cherie Heitz
Didn't buy anything, wanted Halloween spider donuts, they didn't have any.. they said they made 4 dozen for Halloween and they sold right away. I can't believe it it's a special that they're advertising on TV for Halloween I was there in the morning and they only made four dozen, that's just crazy!
Madison Aldridge
Giving one star because I don’t have a choice.
There is so much going on at this Dunkin and probably one of the worst ones I’ve gone too. But I will just list a few of the things I’ve seen/ dealt with within the last few visits.
1.) Not only are they dressed in crop tops, and just unprofessional but they leave out their personal food and drinks in areas they are serving people. 2.)They are very very rude and want to argue with you about orders you place on the mobil app and able to pull up exactly what you order to show them what they did wrong. 3.) Even ordering ahead of time you will still be there waiting a good 10-15 minutes when no one else is there. 4.) They will refuse to refund you, and they will argue with their own employees calling them inappropriate names right in-front of you and your kids. 5.) The coffee never tastes right, it is either watered down or burnt. 6.) They will try to handle money and then go to grab donuts with out gloves or washing their hands. ?
Even after reporting it to corporate twice now they still seem to be getting worse and worse. Weather they all be trained again including their manager or they just flat out get new management and all new employees something needs to change. Because I know I am not the only one who will no longer be going to this Dunkin again until I hear that it’s gotten better. ??♀️
Atmosphere: 1
Food: 1
Service: 1
Brekin Zink
the lady’s that work there are bitchy and don’t have any manners at all. my coffee is horrible and they don’t know what their doing at all.
Zev Riley
Not answering through the drive thru. Then sat in line for 15 minutes before acknowledging.
Atmosphere: 1
Food: 3
Service: 1
Haley Blain
All the 1 stars are very telling that a horrible experience is the norm. Stopped in Freeport on our road trip, got our order wrong and acted pissed at us when we pointed it out (we apologized to have to ask for the right item) only to get our final drink - a hot latte - handed to us and it was ice cold. I’m pregnant and so we needed to stop for food & decaf coffee to make sure I ate, complete waste of money and time and the most rotten experience and attitude ever.
mobile order, got to the window and got just my food and she tried to shoo me away. i said i have a drink also. she’s running around questioning where my drink was to the others. then tells me i don’t have one for you. my food bag said 2 items total and had to show her my phone for them to make it and make it not how i ordered, just to get me out quick. slow down and take your time. also different staff every time.
Atmosphere: 1
Food: 1
Service: 1
Carrie Espenscheid
very slow, confusion about orders
Atmosphere: 2
Food: 2
Service: 1
Sara Kozlowski
One star is being generous. They can’t even follow the drink recipe instructions on their own recipes
Atmosphere: 1
Food: 1
Service: 1
Brittany Combs
The same coffee I get everyday, tastes different everytime.
Atmosphere: 1
Food: 1
Service: 1
Ethan Wilkins
My family and I went here for a couple coffees and donuts for the kids and coffee didn’t taste like coffee at all. It’s as if they watered it down and haven’t brewed any coffee in hours. We waited about 15 minutes inside as 2 employees looked at us and were cleaning acting as if we should just leave. 1 of the donuts was stale and we threw that away. And my kids went to use the girls bathroom and there was pee everywhere and looked like it hadn’t been cleaned in weeks. On top of all of this were the flies that were easily in the 20s flying around the inside. I will never be back to this Dunkin worst experience I’ve had in a very long time.
It ain't what it used to be. Used to be simple good coffee and a tasty donut served with a smile. Now it's none of those things. Mostly very young adults working there who seem pretty stressed out. Waited 7 minutes, after ordering, for a cup of coffee. It wasn't a fancy coffee, just regular with cream. I was in the store, not the drive thru. With staff that young, I blame management on the service issues.
Vegetarian options: Vegetarians can get food and coffee here. Well, maybe not a meal but a donut for sure.
Dietary restrictions: I don't know if they have any gluten-free options.
Parking: Parking lot has just a few spots.
Kid-friendliness: Not much kid friendly seating inside.
Wheelchair accessibility: It is accessible but may be challenging. Drive thru is better choice than indoor seating.
Atmosphere: 1
Food: 3
Service: 2
Let's be clear, I applied here several times and I'm 48 years old with years of fast food experience and the manager Amanda wouldn't hire me, she would rather hire inexperienced young kids who are rude as hell and on top of that she lied and said I was hired and she'd call me but never did... There food and coffee is gross and the staff dresses totally inappropriate, I don't even want to work at this store after seeing what's hired working there, and they don't make there doughnuts, there shipped in early in the morning by 5am so don't let them tell you there baking nothing, they make the breakfast sandwiches but all there food is nasty and Amanda just needs to be fired
The girl was cursing and yelling about how she explicitly didn't care if she got fired the whole time I waited for my order. Not a pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Very nice staff , will go again, only gave 4 stars on food because our doughnuts were kinda hard but not bad I also should probably go earlier in the day .
Atmosphere: 5
Food: 4
Service: 5
Funny.
Food: 1
Didn't buy anything, wanted Halloween spider donuts, they didn't have any.. they said they made 4 dozen for Halloween and they sold right away.
I can't believe it it's a special that they're advertising on TV for Halloween I was there in the morning and they only made four dozen, that's just crazy!
Giving one star because I don’t have a choice.
There is so much going on at this Dunkin and probably one of the worst ones I’ve gone too. But I will just list a few of the things I’ve seen/ dealt with within the last few visits.
1.) Not only are they dressed in crop tops, and just unprofessional but they leave out their personal food and drinks in areas they are serving people.
2.)They are very very rude and want to argue with you about orders you place on the mobil app and able to pull up exactly what you order to show them what they did wrong.
3.) Even ordering ahead of time you will still be there waiting a good 10-15 minutes when no one else is there.
4.) They will refuse to refund you, and they will argue with their own employees calling them inappropriate names right in-front of you and your kids.
5.) The coffee never tastes right, it is either watered down or burnt.
6.) They will try to handle money and then go to grab donuts with out gloves or washing their hands. ?
Even after reporting it to corporate twice now they still seem to be getting worse and worse. Weather they all be trained again including their manager or they just flat out get new management and all new employees something needs to change. Because I know I am not the only one who will no longer be going to this Dunkin again until I hear that it’s gotten better. ??♀️
Atmosphere: 1
Food: 1
Service: 1
the lady’s that work there are bitchy and don’t have any manners at all. my coffee is horrible and they don’t know what their doing at all.
Not answering through the drive thru. Then sat in line for 15 minutes before acknowledging.
Atmosphere: 1
Food: 3
Service: 1
All the 1 stars are very telling that a horrible experience is the norm. Stopped in Freeport on our road trip, got our order wrong and acted pissed at us when we pointed it out (we apologized to have to ask for the right item) only to get our final drink - a hot latte - handed to us and it was ice cold. I’m pregnant and so we needed to stop for food & decaf coffee to make sure I ate, complete waste of money and time and the most rotten experience and attitude ever.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
mobile order, got to the window and got just my food and she tried to shoo me away. i said i have a drink also. she’s running around questioning where my drink was to the others. then tells me i don’t have one for you. my food bag said 2 items total and had to show her my phone for them to make it and make it not how i ordered, just to get me out quick. slow down and take your time. also different staff every time.
Atmosphere: 1
Food: 1
Service: 1
very slow, confusion about orders
Atmosphere: 2
Food: 2
Service: 1
One star is being generous. They can’t even follow the drink recipe instructions on their own recipes
Atmosphere: 1
Food: 1
Service: 1
The same coffee I get everyday, tastes different everytime.
Atmosphere: 1
Food: 1
Service: 1
My family and I went here for a couple coffees and donuts for the kids and coffee didn’t taste like coffee at all. It’s as if they watered it down and haven’t brewed any coffee in hours. We waited about 15 minutes inside as 2 employees looked at us and were cleaning acting as if we should just leave. 1 of the donuts was stale and we threw that away. And my kids went to use the girls bathroom and there was pee everywhere and looked like it hadn’t been cleaned in weeks. On top of all of this were the flies that were easily in the 20s flying around the inside. I will never be back to this Dunkin worst experience I’ve had in a very long time.
Atmosphere: 1
Food: 2
Service: 1
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