Had a pickup delivery order and the kids working were already in a bad mood arguing when I came in. The one guy yelled out the order name and had it bagged all sloppy. I had to retold the bag and push the sticker down and it still looks like I messed with the food. I mentioned something to the employees and they proceeded to say it looked fine and laughed about it. Kid with long brown hair needs an attitude check and shouldn’t be working around customers. He was swearing and clearly not happy to be working. The kid with blonde hair who bagged the order was fine he actually tried to fix the problem and was sincere. The kid with long brown hair was slamming stuff and swearing and was the one that laughed in my face with a sarcastic response. I wouldn’t have employed a kid like that when I ran my business in a million years. i wasn’t going to say or do anything but he proceeded to laugh in my face about it. I hope the customer doesn’t complain about how sloppy the bagging was. It makes sense why this place is dead on a Saturday night, nobody wants this type of service. For a reputable place like five guys I’d expect better, I sure won’t spend my own money here. The picture is after five minutes of me refolding snd replacing the tamper proof sticker
Anthony D'wayne
I'm so proud to have eaten a great establishment with great service. They messed up an order we got back a while ago and Trevor handled it no problems and make everything in an Elite fashion. This is how all chains and restaurants should operate. People spend their hard earned money trying to enjoy a meal out chains and restaurants should prioritize that and do what is needed to make the customers happy. Thanks Five Guys in Geneva IL!
Atmosphere: 4
Food: 5
Service: 5
Sherry Bernstein
Last night was so looking forward to my favorite burger and fries place. What a dissapointment it was though. My burger looked to be missing half of the Pattie, and it was so overcooked it just broke into pieces with first bite. The picture posted looks like I took a bite out of it, but I had not eaten any of it yet.It was also missing the grilled onions, and hot sauce requested. It barely had a piece of bacon and the lettuce I could not even find. Then my large fries were only filled up 3/4 of the way to the top of the cup. This location needs to do better. I will not go back to this location again.
Food: 1
Katie Grublesky
My husband loves Five Guys and I really appreciate the good, friendly service.
Food: 5
Service: 5
Ramon Montalvo
I guess getting little fries actually means little, had gotten some for the family and there was bearly enough for two. And for almost $6 for the little fries is really not worth it
Christian Lozada Hernandez
I ordered a delivery and it came incomplete and they didn't refund my money, plus they reluctantly threw away all the food! Then I call the restaurant and the guy tells me to go get the milkshake myself and what was missing, the truth is very bad customer service In addition to that, I tried to communicate with the driver and he blocked me. It was a bad experience.
Atmosphere: 1
Food: 2
Service: 1
MATTHEW PERRI
Five guys has one of the best burgers I've had. You can tell by the little than longer wait time that the staff is putting a lot of love into the burger. It's totally worth it!
Atmosphere: 5
Food: 5
Service: 5
MsKat TooMuch
Best burgers ever! I tried the Cajon fries but if you can't take a little spicy heat I would not recommend although they were delicious 😋
Atmosphere: 4
Food: 5
Service: 4
Colin Romaneck
I've only ever had 5 guys twice in my life and both times it has been totally fine. Not good. Not bad. Just fine. Way too expensive for just being middle of the road. Also has an incredibly depressing atmosphere on the inside.
Atmosphere: 1
Food: 2
Service: 3
STeffo SOTO
Staff was rude and my fries where just trow on the bag
Places is really great with wonderful food but the prices have been increasingly going up, to the point that they are at sit down restaurant prices instead of an upper fast food restaurant.
Atmosphere: 4
Food: 5
Service: 5
David Courtney
I guess five guys no longer dumps a little extra fries into the bag? or did I just get gypped. there was another to-go order at the same time as mine and I saw the woman cooking the fries add a little extra then split the basket of fries between the two of us. now I get less fries and they're soggy because some of it didn't get cooked as long.
Food: 3
Service: 1
AW K
Overall more expensive for what you get when compared with other burger joints.
Atmosphere: 4
Food: 3
Service: 4
Anne Mision
Cashier was a smartass and the shake machine wasn't working
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cheeseburger
Becky Iacopetti
Burgers were greasy and totally flavorless. The fries were so horribly over-salted that we had to throw them out. Really overly pricey for lousy food. The shakes were good though.
Had a pickup delivery order and the kids working were already in a bad mood arguing when I came in. The one guy yelled out the order name and had it bagged all sloppy. I had to retold the bag and push the sticker down and it still looks like I messed with the food. I mentioned something to the employees and they proceeded to say it looked fine and laughed about it. Kid with long brown hair needs an attitude check and shouldn’t be working around customers. He was swearing and clearly not happy to be working. The kid with blonde hair who bagged the order was fine he actually tried to fix the problem and was sincere. The kid with long brown hair was slamming stuff and swearing and was the one that laughed in my face with a sarcastic response. I wouldn’t have employed a kid like that when I ran my business in a million years. i wasn’t going to say or do anything but he proceeded to laugh in my face about it. I hope the customer doesn’t complain about how sloppy the bagging was. It makes sense why this place is dead on a Saturday night, nobody wants this type of service. For a reputable place like five guys I’d expect better, I sure won’t spend my own money here. The picture is after five minutes of me refolding snd replacing the tamper proof sticker
I'm so proud to have eaten a great establishment with great service. They messed up an order we got back a while ago and Trevor handled it no problems and make everything in an Elite fashion. This is how all chains and restaurants should operate. People spend their hard earned money trying to enjoy a meal out chains and restaurants should prioritize that and do what is needed to make the customers happy. Thanks Five Guys in Geneva IL!
Atmosphere: 4
Food: 5
Service: 5
Last night was so looking forward to my favorite burger and fries place. What a dissapointment it was though. My burger looked to be missing half of the Pattie, and it was so overcooked it just broke into pieces with first bite. The picture posted looks like I took a bite out of it, but I had not eaten any of it yet.It was also missing the grilled onions, and hot sauce requested. It barely had a piece of bacon and the lettuce I could not even find. Then my large fries were only filled up 3/4 of the way to the top of the cup. This location needs to do better. I will not go back to this location again.
Food: 1
My husband loves Five Guys and I really appreciate the good, friendly service.
Food: 5
Service: 5
I guess getting little fries actually means little, had gotten some for the family and there was bearly enough for two. And for almost $6 for the little fries is really not worth it
I ordered a delivery and it came incomplete and they didn't refund my money, plus they reluctantly threw away all the food! Then I call the restaurant and the guy tells me to go get the milkshake myself and what was missing, the truth is very bad customer service In addition to that, I tried to communicate with the driver and he blocked me. It was a bad experience.
Atmosphere: 1
Food: 2
Service: 1
Five guys has one of the best burgers I've had. You can tell by the little than longer wait time that the staff is putting a lot of love into the burger. It's totally worth it!
Atmosphere: 5
Food: 5
Service: 5
Best burgers ever! I tried the Cajon fries but if you can't take a little spicy heat I would not recommend although they were delicious 😋
Atmosphere: 4
Food: 5
Service: 4
I've only ever had 5 guys twice in my life and both times it has been totally fine. Not good. Not bad. Just fine. Way too expensive for just being middle of the road. Also has an incredibly depressing atmosphere on the inside.
Atmosphere: 1
Food: 2
Service: 3
Staff was rude and my fries where just trow on the bag
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Places is really great with wonderful food but the prices have been increasingly going up, to the point that they are at sit down restaurant prices instead of an upper fast food restaurant.
Atmosphere: 4
Food: 5
Service: 5
I guess five guys no longer dumps a little extra fries into the bag? or did I just get gypped. there was another to-go order at the same time as mine and I saw the woman cooking the fries add a little extra then split the basket of fries between the two of us. now I get less fries and they're soggy because some of it didn't get cooked as long.
Food: 3
Service: 1
Overall more expensive for what you get when compared with other burger joints.
Atmosphere: 4
Food: 3
Service: 4
Cashier was a smartass and the shake machine wasn't working
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cheeseburger
Burgers were greasy and totally flavorless. The fries were so horribly over-salted that we had to throw them out. Really overly pricey for lousy food. The shakes were good though.
Atmosphere: 3
Food: 2
Service: 3
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