They are incredibly rude and unfriendly. No gloves or hairnets. Jayden took my order, no smile no may I help you. The manager never calls back or they say they are not available. Don’t waste your $$ here.
Atmosphere: 2
Food: 3
Service: 1
Eskimo Matt
Overpriced and bland
Atmosphere: 3
Food: 3
Service: 3
Alex Breslin
This location ALWAYS takes so long to deliver. It’s understandable that they are busy, but waiting over 2 hours for a delivery is unacceptable. When I called and spoke to a manager, they did nothing to help me. Very poor customer service.
Service: 1
Melissa Charek
Ordered online with no issue- received an email that the order was placed at 12:59PM. about 25 mins pass so I check the email for tracking- clicked the tracking button and it made me sign into the website so I did- shows no order on my history so I called the store number that was in the email. When they picked up I said I ordered online and was wondering if i can check my status and she didn't ask me my name or details and said they have 2 drivers and they took the order 20 mins ago and he had a few other orders with him, then she hung up. No what's your name or let me look for you. Another 20 mins go by so I call again an a guy picked up I told him what happened with the last call and asked where is my order and he asked my name saying well he left 30 mins ago and your the 3rd stop so it should be any minute- I told him I called 20 mins ago then I ordered over an hour ago but still nothing. He said that it should be there soon. its now been another 10 mins with no order. HORRIABLE service and as I am writing this the guy came in to drop off the order and I had a hot sandwich which is now COLD and soggy. and the driver had attitude and was not friendly.
Atmosphere: 1
Food: 1
Service: 1
Kelly Landorf
Last 2 orders at Jummy John's fir my office staff have taken apx an hour , very disappointing Geneva Commons Illinois
Food: 5
Service: 1
Brett Murawski
Friendly and Clean
Atmosphere: 5
Food: 5
Service: 5
Matthew S
Save your money and the frustration and go somewhere else. This store was good previously, not sure if there is new ownership dragging it down now, but management and staff definitely are. They can no longer get an order correct. Either they miss something requested at the time of the order or they charge you for an add on item and then don’t add the item to the sandwich. When you call them on the error, every staff member there acts as if it’s your fault as the customer or as if it’s not their problem. They won’t refund because they claim they can’t refund a specific add on item or a specific item and have to refund the entire order. Again, if you made an error and overcharged someone, if your system won’t let you fix that specific item, then take care of the customer and refund the order. You and your team messed up, not the customer. When ask for a call back, they simply say Harbol is the owner and can’t guarantee he will call you back. So much for showing you appreciate customers and specifically returning customers.
Atmosphere: 1
Food: 1
Service: 1
Kevin Danca
I’m so dead I ordered a spicey chicken wrap got home and no chicken in the wrap! Just all tortillas and sauce. Huge bummer since I traded them 50$ worth of Betty eddies from a dispensary. Yikes those kids need to be uh fired!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
B E
Why does every Jimmy Johns hire the people with the worst customer service skills? This is the third franchise - no one looks up, no one smiles, no one speaks. Disrespectful and full of attitude. They could all care less. Miserable young people.
The last time I ordered for delivery, my sandwich was missing almost all of the toppings, so this time I decided to go in store. Luckily, I checked before I left because my sandwich only had a pea sized amount of avocado on it, and the bread looked like someone had ripped it with their thumb.
When I went inside and asked about it, the tall man in the gray shirt was very helpful and offered to remake the sandwich. HOWEVER, the lady with dark hair in a high bun and a septum piercing was incredibly rude and condescending and said the sandwich was fine. I understand that it may not have seemed major, but if I am going to be paying $13 for a meal I really would love a sandwich that both looks and tastes appealing. As someone who has a lot of social anxiety and was already anxious about asking for a replacement, that was such an awful experience for me. Will absolutely not be returning.
Atmosphere: 1
Food: 3
Service: 1
Taylor VanLanduyt
Stopped here quick on my 15 min work break. Ordered a number four. Got back to work with 7 minutes to spare. Took a few bites…wondered why the turkey wasn’t exactly coming through. Well. Because it wasn’t there :/ How do you forget turkey on a turkey tom? It’s in the name! Unfortunately, I didn’t have time to run back, so I choked down a tomato, lettuce, mayo, cheddar sandwich.
Ashley Walker
This place always has the best play list, sometimes I wish the guys would slow down on completing my order so I could jan a bit longer.🤓
Atmosphere: 5
Food: 5
Service: 5
Grace Taylor
Me and my friends stopped at the outside seating after grabbing some cookies from down the way. Wanting to eat really quick we had planned on grabbing some drinks from inside so we at least weren’t taking up space without paying. However as one of our friends was walking in a lady came out and told us to leave since we didn’t order food. We said we understood and were going to grab some drinks but she just said not unless we are getting food.
Service: 1
MATTHEW PERRI
Great location in a busy area! I always can count on this location to be on time with my pick-up orders! Freaky fast!!!
Fast service. Clean
Atmosphere: 5
Food: 5
Service: 5
They are incredibly rude and unfriendly. No gloves or hairnets. Jayden took my order, no smile no may I help you. The manager never calls back or they say they are not available. Don’t waste your $$ here.
Atmosphere: 2
Food: 3
Service: 1
Overpriced and bland
Atmosphere: 3
Food: 3
Service: 3
This location ALWAYS takes so long to deliver. It’s understandable that they are busy, but waiting over 2 hours for a delivery is unacceptable. When I called and spoke to a manager, they did nothing to help me. Very poor customer service.
Service: 1
Ordered online with no issue- received an email that the order was placed at 12:59PM. about 25 mins pass so I check the email for tracking- clicked the tracking button and it made me sign into the website so I did- shows no order on my history so I called the store number that was in the email. When they picked up I said I ordered online and was wondering if i can check my status and she didn't ask me my name or details and said they have 2 drivers and they took the order 20 mins ago and he had a few other orders with him, then she hung up. No what's your name or let me look for you. Another 20 mins go by so I call again an a guy picked up I told him what happened with the last call and asked where is my order and he asked my name saying well he left 30 mins ago and your the 3rd stop so it should be any minute- I told him I called 20 mins ago then I ordered over an hour ago but still nothing. He said that it should be there soon. its now been another 10 mins with no order. HORRIABLE service and as I am writing this the guy came in to drop off the order and I had a hot sandwich which is now COLD and soggy. and the driver had attitude and was not friendly.
Atmosphere: 1
Food: 1
Service: 1
Last 2 orders at Jummy John's fir my office staff have taken apx an hour , very disappointing Geneva Commons Illinois
Food: 5
Service: 1
Friendly and Clean
Atmosphere: 5
Food: 5
Service: 5
Save your money and the frustration and go somewhere else. This store was good previously, not sure if there is new ownership dragging it down now, but management and staff definitely are. They can no longer get an order correct. Either they miss something requested at the time of the order or they charge you for an add on item and then don’t add the item to the sandwich. When you call them on the error, every staff member there acts as if it’s your fault as the customer or as if it’s not their problem. They won’t refund because they claim they can’t refund a specific add on item or a specific item and have to refund the entire order. Again, if you made an error and overcharged someone, if your system won’t let you fix that specific item, then take care of the customer and refund the order. You and your team messed up, not the customer. When ask for a call back, they simply say Harbol is the owner and can’t guarantee he will call you back. So much for showing you appreciate customers and specifically returning customers.
Atmosphere: 1
Food: 1
Service: 1
I’m so dead I ordered a spicey chicken wrap got home and no chicken in the wrap! Just all tortillas and sauce. Huge bummer since I traded them 50$ worth of Betty eddies from a dispensary. Yikes those kids need to be uh fired!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Why does every Jimmy Johns hire the people with the worst customer service skills? This is the third franchise - no one looks up, no one smiles, no one speaks. Disrespectful and full of attitude. They could all care less. Miserable young people.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
The last time I ordered for delivery, my sandwich was missing almost all of the toppings, so this time I decided to go in store. Luckily, I checked before I left because my sandwich only had a pea sized amount of avocado on it, and the bread looked like someone had ripped it with their thumb.
When I went inside and asked about it, the tall man in the gray shirt was very helpful and offered to remake the sandwich. HOWEVER, the lady with dark hair in a high bun and a septum piercing was incredibly rude and condescending and said the sandwich was fine. I understand that it may not have seemed major, but if I am going to be paying $13 for a meal I really would love a sandwich that both looks and tastes appealing. As someone who has a lot of social anxiety and was already anxious about asking for a replacement, that was such an awful experience for me. Will absolutely not be returning.
Atmosphere: 1
Food: 3
Service: 1
Stopped here quick on my 15 min work break. Ordered a number four. Got back to work with 7 minutes to spare.
Took a few bites…wondered why the turkey wasn’t exactly coming through.
Well. Because it wasn’t there :/
How do you forget turkey on a turkey tom? It’s in the name! Unfortunately, I didn’t have time to run back, so I choked down a tomato, lettuce, mayo, cheddar sandwich.
This place always has the best play list, sometimes I wish the guys would slow down on completing my order so I could jan a bit longer.🤓
Atmosphere: 5
Food: 5
Service: 5
Me and my friends stopped at the outside seating after grabbing some cookies from down the way. Wanting to eat really quick we had planned on grabbing some drinks from inside so we at least weren’t taking up space without paying. However as one of our friends was walking in a lady came out and told us to leave since we didn’t order food. We said we understood and were going to grab some drinks but she just said not unless we are getting food.
Service: 1
Great location in a busy area! I always can count on this location to be on time with my pick-up orders! Freaky fast!!!
Atmosphere: 5
Food: 5
Service: 5
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