Not sure why this location has this rating!? The staff are so attentive and friendly. This team goes above and beyond whenever I’m in the area from the city. I won’t go anywhere else for my coffee and customer service in Genoa. Thank you all!
Atmosphere: 5
Food: 5
Service: 5
Frank Kunze
Rude employees slow service
Isabella Brown
best dunkin ive been to, employees are all very nice and deserve to get paid more than whatever theyre making. always really quick.
Atmosphere: 5
Food: 5
Service: 5
JaLee Poore (Bettie Puddin)
These guys really know their stuff... my favorite DD stop!
Atmosphere: 5
Food: 5
Service: 5
Corey
Respect the ‘schmear. Enough with the skimping of cream cheese on your bagels. Otherwise great customer service.
Bev Poore
Great staff and coffee ☕️
Atmosphere: 5
Food: 5
Service: 5
Mike
Wait in line for 15 minutes to spend $10 on 6 of the worst donuts I've seen. This is the worst dunkin I've ever been to. They are 3 for 3 in disappointing me, never going back again.
Food: 1
Service: 1
James Haberstich
I've been here multiple times and it seems that this place cannot manage to put oat milk in drinks when ordered. My girlfriend is lactose intolerant and there have been several occasions where I order a simple drink with oat milk instead of a regular dairy option and they don't make the substitution.
I like to give places a few chances in case it was just a rough day, but today was the last straw. I'm never going back here again.
Food: 1
Ted Whitney
First time ordering a breakfast sandwich and it was great! Will definitely visit again and try a different sandwich!
Atmosphere: 5
Food: 5
Service: 5
laura gilbert
On Mother's Day I ordered a large hot blueberry coffee no cream no sugar one creamer on the side and somehow they managed to screw that up my blueberry coffee had tons of sugar and tons of cream, unfortunately I didn't realize they didn't give me what I wanted till I got home which was 10 minutes away. When I call to notify them she said she would write my name down and I could come back and get a new one. When I returned I told them I was there to get my coffee it should be free and both people working were rude, They both had an attitude like it was my fault. when I pulled up to the window they just handed me my drink and didn't say a word to me.
So clean since the remodel and great new employees!
Atmosphere: 4
Food: 4
Service: 5
Kristin Wilcox
Got two iced lattes with oat milk. They were curdled and tasted carbonated. I asked for the drinks to be remade, as the oat milk may have gone bad. Both employees responded that oat milk “doesn’t go bad” and that I just wanted free drinks. I ended up paying for four drinks today and can only drink two.
Atmosphere: 5
Food: 1
Service: 1
Kealey Morton
This new Dunkin' is great! The staff knows what they are doing and are usually friendly enough. Only reason for a deduction is the app never knows what they actually have and so I always have to replace my favorites!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Coffee Roll
vishal patel
I went there yesterday October 21st 2023 5:45pm . I never come back again at this location because I had a worst coffee taste ever in the this location .
Atmosphere: 1
Food: 1
Service: 1
Amanda D
I don't know what is with all the negative reviews. They seem to have gotten into a good rhythm since opening. My coffee is always well made and the individuals working there are always pleasant. This is by far one of the fastest Dunkin Donuts that I have been to as well.
Not sure why this location has this rating!? The staff are so attentive and friendly. This team goes above and beyond whenever I’m in the area from the city. I won’t go anywhere else for my coffee and customer service in Genoa. Thank you all!
Atmosphere: 5
Food: 5
Service: 5
Rude employees slow service
best dunkin ive been to, employees are all very nice and deserve to get paid more than whatever theyre making. always really quick.
Atmosphere: 5
Food: 5
Service: 5
These guys really know their stuff... my favorite DD stop!
Atmosphere: 5
Food: 5
Service: 5
Respect the ‘schmear. Enough with the skimping of cream cheese on your bagels. Otherwise great customer service.
Great staff and coffee ☕️
Atmosphere: 5
Food: 5
Service: 5
Wait in line for 15 minutes to spend $10 on 6 of the worst donuts I've seen. This is the worst dunkin I've ever been to. They are 3 for 3 in disappointing me, never going back again.
Food: 1
Service: 1
I've been here multiple times and it seems that this place cannot manage to put oat milk in drinks when ordered. My girlfriend is lactose intolerant and there have been several occasions where I order a simple drink with oat milk instead of a regular dairy option and they don't make the substitution.
I like to give places a few chances in case it was just a rough day, but today was the last straw. I'm never going back here again.
Food: 1
First time ordering a breakfast sandwich and it was great! Will definitely visit again and try a different sandwich!
Atmosphere: 5
Food: 5
Service: 5
On Mother's Day I ordered a large hot blueberry coffee no cream no sugar one creamer on the side and somehow they managed to screw that up my blueberry coffee had tons of sugar and tons of cream, unfortunately I didn't realize they didn't give me what I wanted till I got home which was 10 minutes away. When I call to notify them she said she would write my name down and I could come back and get a new one. When I returned I told them I was there to get my coffee it should be free and both people working were rude, They both had an attitude like it was my fault. when I pulled up to the window they just handed me my drink and didn't say a word to me.
Food: 1
Service: 1
Restaurantji Recommends
So clean since the remodel and great new employees!
Atmosphere: 4
Food: 4
Service: 5
Got two iced lattes with oat milk. They were curdled and tasted carbonated. I asked for the drinks to be remade, as the oat milk may have gone bad. Both employees responded that oat milk “doesn’t go bad” and that I just wanted free drinks. I ended up paying for four drinks today and can only drink two.
Atmosphere: 5
Food: 1
Service: 1
This new Dunkin' is great! The staff knows what they are doing and are usually friendly enough. Only reason for a deduction is the app never knows what they actually have and so I always have to replace my favorites!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Coffee Roll
I went there yesterday October 21st 2023 5:45pm . I never come back again at this location because I had a worst coffee taste ever in the this location .
Atmosphere: 1
Food: 1
Service: 1
I don't know what is with all the negative reviews. They seem to have gotten into a good rhythm since opening. My coffee is always well made and the individuals working there are always pleasant. This is by far one of the fastest Dunkin Donuts that I have been to as well.
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