Dunkin'
1090 Roosevelt Rd, Glen Ellyn
(630) 495-0962
Recent Reviews
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Be cautious because I ordered a bagel from this place and they gave me one that was completely burned.
Food: 1
The food was good, but the wait time was very long as we were trying to get in the road for a trip. The staff seemed very disorganized, but friendly and nice.
The gentleman that worked the drive thru who received my payment was very nice. Unfortunately, the food wasnβt the best and my sandwich was burnt. The only experience was just the customer service was good with him only.
Atmosphere: 3
Food: 2
Service: 4
Iced coffee is my favorite for sure
Atmosphere: 5
Food: 5
Service: 5
Cashier 527115 was amazing! He listened and took his time with our order and great customer
Atmosphere: 5
Food: 5
Service: 5
I frequent this location because of convenience, but the service the last 3-4 months has been...not great. I am consistently waiting 15+ minutes in the drive thru with only 1-2 cars ahead, and it seems like this is the case with a certain set of staff. Luckily, the staff is very friendly, but you shouldn't have to add 20 minutes onto your commute for a coffee.
Had to ask for the price of order at the window after the associate asked for my payment - 1 star deducted.
Coffee was forgotten at the window, ketchup was not provided with hash browns, so I had to drive back after realizing I had no go juice - 2 stars deducted.
Was given the missing coffee ensured hot and a free donut by an associate + 1 star added back.
Arrived at my destination after saving the best for last and came to find my Avocado Bacon Toast was, well, just Avocado Toast. Devastating - 1 star deducted. (Picture attached, paid for bacon)
Maybe I should have checked every single item while holding up those behind me, maybe the crew needs to be trained on reading comprehension, maybe I actively avoid Dunkin' altogether at this rate.
Contacted customer service regarding both at each time of realization, was given 500 points in the app per complaint. 5 free likely pre-made frozen donuts, one from the location and 4 from corporate, is a step in the right direction, but next time I want bacon on my toast I'll still have to pay full price for it. Think about that.
America used to run on Dunkin' Donuts, it's harder to trust you to help us wake up if we have to double check every single item we order on our way to wherever we're going.
Atmosphere: 2
Food: 2
Service: 2
Slowest dunkin ever, it takes forever to get your order especially food.
Atmosphere: 2
Food: 3
Service: 3
Bad service from the person who takes your order and the one from the bendana. I asked for an XL coffee and they gave me an LG and I asked for it to be changed and they didn't want to πππππππ ππππππMal servicio de la persona que te toma el pedido y la de la bendana pedi un cafe xl y me dieron un lg y pedi que me lo cambiaran y no quisieron πππππππ ππππππ
Atmosphere: 1
Food: 1
Service: 1
So today I ended up not having enough for my drink and tried to cancel my order. The barista who says his name is "Sean" demanded I then pay in cash. When I told him no thank you and to cancel my order he refused. Then made a rude comment stating " If you can't pay don't come" and slammed the window in my face, going off saying more rude comments, while I was driving away.
Service: 1
Restaurantji Recommends
Literally the sweetest people. I go there everyday and they always make me feel really welcome and they all remember my name. Very cute. Nice part of my mornings?
Good test delicious food nice location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
My favourite Breakfast/Lunch place. Never gets old! Classic Egg & Cheese sandwich with hash browns are the best!
Atmosphere: 5
Food: 5
Service: 5
Ruin my morning didn't give me my bagel bites and don't wantbto answer the phone then go back there and they told me they gave them to me why would i lie I come there everyday and spend 20 bucks a day at dunkin
Lid wasnβt properly placed on my hot coffee . Spilled boiling hot coffee all over my lap n stomach in the drive through. VERY PAINFUL AND UPSETTING
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