Just bought a loaded hash brown, my cup was not even half way full, my sandwiches was hard and to top it off the Girl taking drive thru orders had a nasty attitude breathing extra heavy while taking my order.
Atmosphere: 1
Food: 1
Service: 1
Vitalik Nazaruk
They gave us extra donuts! Thanks
Carlos Villalobos
If I could give this place zero stars I would. The fact that they have 3.3 is crazy, they should be at 0.1 Staff is super rude the manager being the worst they will always messed up your order and have wait forever to fix it. When complain to the manager she told me it not here problem.
Sinai Dircio
HORRIBLE SERVICE! I waited 10 minutes just to order! I asked the guy how much longer first he said one second then he said Ignored me so I left! And the drinks are never made right and employees are always playing around
Atmosphere: 1
Food: 1
Service: 1
Melba Sebayan
Your employees are rude. Not courteous at all. He told me to go some place else if I cannot wait. This is Dunkin Donuts in Glendale Heights.
Service: 1
Raana Ahmed
Order the donut. It was upside-down frosting stuck to the bag. Asked the cashier not to put it upside down. She said we throw the donut in the bag and give it so be it. Very rude. Horrible service and staff. We are paying for food that they are not giving for free.
Atmosphere: 1
Food: 1
Service: 1
Cindi Perez
Really bad customer service. Whole team needs to be retrained. I ordered through the drive thru and the girl taking the order was so rude for no reason. I ordered a turkey sausage wrap and she said they don’t have sausage so i said “all good, ill get the bacon” and shes like “okay but what else do you want?” in a rude voice and just being condescending. While waiting for the food the girl making the drinks kept just saying rude things about other customers. FOOD: The drinks had all the syrup in the bottom of the cup. I have worked in Dunkin before and I know for a fact they have not been trained.
Food: 2
Service: 1
Amith Chandy
Bad customer service and didn’t give a receipt
Atmosphere: 1
Food: 4
Service: 1
Benjamin Hummel
Waited art the window for 10 minutes, got handed the wrong order first, and the corrected order was cold. Asked for napkins….”all out”. I would normally never rate a chain, but there’s so many other Dunkin’s in the area this one just needs to be avoided.
Not a good place to work and service is always slow, there’s a few good employees that I know from working here but if they aren’t there it’s not good. Last time I came here, I got a matcha with cold foam and the foam was all watered down and milky. You couldn’t even call it cold foam, and this isn’t the first time either. And it’s never mixed well. I see nothing has changed since I worked there and it’s really disappointing. I just go across the lot to Starbucks instead, they know how to get orders right even with long lines of customers.
Atmosphere: 1
Food: 1
Service: 1
Nicolette Anselmini
This location is definitely hit or miss. As of late my orders have not been correct. I have also noticed on multiple occasions that my coffee is not filled all the way for some reason.
Sadly, I have also experienced some poor customer service. I can’t speak on this for the whole staff, as I have had very pleasant experiences from what it seems might be the “older” employees. I’m not sure if they just did a recent hire for summer positions, but most recent times I have been to visit have not been good experiences.
Alyssa Fulton
this used to be my favorite dunkin. but the employees have ruined it for me. i found a hair on my donut, they have giggled at me through the mics and at the windows multiple times. its really let me down recently and im not the type to make reviews but the employees are rude.
Edelza Alvarez
Every time I come to this Dunkin, there service are super bad! They always hiring kids and there always playing around and because of that they don’t do things right, I’m always missing items in my order and my drinks taste super bad.
Kathyria Rivera
The staff were courteous and fast. They are a great team.
Is it Dunkin' donuts
Atmosphere: 4
Food: 4
Service: 4
Just bought a loaded hash brown, my cup was not even half way full, my sandwiches was hard and to top it off the Girl taking drive thru orders had a nasty attitude breathing extra heavy while taking my order.
Atmosphere: 1
Food: 1
Service: 1
They gave us extra donuts! Thanks
If I could give this place zero stars I would. The fact that they have 3.3 is crazy, they should be at 0.1 Staff is super rude the manager being the worst they will always messed up your order and have wait forever to fix it. When complain to the manager she told me it not here problem.
HORRIBLE SERVICE! I waited 10 minutes just to order! I asked the guy how much longer first he said one second then he said
Ignored me so I left! And the drinks are never made right and employees are always playing around
Atmosphere: 1
Food: 1
Service: 1
Your employees are rude. Not courteous at all. He told me to go some place else if I cannot wait. This is Dunkin Donuts in Glendale Heights.
Service: 1
Order the donut. It was upside-down frosting stuck to the bag. Asked the cashier not to put it upside down. She said we throw the donut in the bag and give it so be it. Very rude. Horrible service and staff. We are paying for food that they are not giving for free.
Atmosphere: 1
Food: 1
Service: 1
Really bad customer service. Whole team needs to be retrained. I ordered through the drive thru and the girl taking the order was so rude for no reason. I ordered a turkey sausage wrap and she said they don’t have sausage so i said “all good, ill get the bacon” and shes like “okay but what else do you want?” in a rude voice and just being condescending. While waiting for the food the girl making the drinks kept just saying rude things about other customers.
FOOD: The drinks had all the syrup in the bottom of the cup. I have worked in Dunkin before and I know for a fact they have not been trained.
Food: 2
Service: 1
Bad customer service and didn’t give a receipt
Atmosphere: 1
Food: 4
Service: 1
Waited art the window for 10 minutes, got handed the wrong order first, and the corrected order was cold. Asked for napkins….”all out”. I would normally never rate a chain, but there’s so many other Dunkin’s in the area this one just needs to be avoided.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not a good place to work and service is always slow, there’s a few good employees that I know from working here but if they aren’t there it’s not good. Last time I came here, I got a matcha with cold foam and the foam was all watered down and milky. You couldn’t even call it cold foam, and this isn’t the first time either. And it’s never mixed well. I see nothing has changed since I worked there and it’s really disappointing. I just go across the lot to Starbucks instead, they know how to get orders right even with long lines of customers.
Atmosphere: 1
Food: 1
Service: 1
This location is definitely hit or miss. As of late my orders have not been correct. I have also noticed on multiple occasions that my coffee is not filled all the way for some reason.
Sadly, I have also experienced some poor customer service. I can’t speak on this for the whole staff, as I have had very pleasant experiences from what it seems might be the “older” employees. I’m not sure if they just did a recent hire for summer positions, but most recent times I have been to visit have not been good experiences.
this used to be my favorite dunkin. but the employees have ruined it for me. i found a hair on my donut, they have giggled at me through the mics and at the windows multiple times. its really let me down recently and im not the type to make reviews but the employees are rude.
Every time I come to this Dunkin, there service are super bad! They always hiring kids and there always playing around and because of that they don’t do things right, I’m always missing items in my order and my drinks taste super bad.
The staff were courteous and fast. They are a great team.
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