Not a good place to work and service is always slow, there’s a few good employees that I know from working here but if they aren’t there it’s not good. Last time I came here, I got a matcha with cold foam and the foam was all watered down and milky. You couldn’t even call it cold foam, and this isn’t the first time either. And it’s never mixed well. I see nothing has changed since I worked there and it’s really disappointing. I just go across the lot to Starbucks instead, they know how to get orders right even with long lines of customers.
Nicolette Anselmini
This location is definitely hit or miss. As of late my orders have not been correct. I have also noticed on multiple occasions that my coffee is not filled all the way for some reason.
Sadly, I have also experienced some poor customer service. I can’t speak on this for the whole staff, as I have had very pleasant experiences from what it seems might be the “older” employees. I’m not sure if they just did a recent hire for summer positions, but most recent times I have been to visit have not been good experiences.
Alyssa Fulton
this used to be my favorite dunkin. but the employees have ruined it for me. i found a hair on my donut, they have giggled at me through the mics and at the windows multiple times. its really let me down recently and im not the type to make reviews but the employees are rude.
Edelza Alvarez
Every time I come to this Dunkin, there service are super bad! They always hiring kids and there always playing around and because of that they don’t do things right, I’m always missing items in my order and my drinks taste super bad.
Kathyria Rivera
The staff were courteous and fast. They are a great team.
Vincent D
What I don't want to come here is the service attitude of the staff here, it's too bad, not friendly at all. They are like robots, indifferent to the people around them.
Trisha McDonald
There is no reason I should have been here for half an hour when I placed my order ahead of time. The customer service here is non existent. There was no sorry we got your order wrong twice in exactly the same manner or thank you for waiting. Just grunts and ugly looks. I’ve dealt with the long wait times at this location many times without being this taken aback but today was over the limit. Get your team together and do better. I go to Dunkin for the quicker service than Starbucks but at this point I might as well just go to Starbucks at least they have way better customer service to make right their wrongs.
Atmosphere: 1
Food: 5
Service: 1
Fil Durbas
They keep burning my bagels.
Atmosphere: 4
Food: 2
Service: 4
Sidra Sharif
So I love how Justin knows how to treat the customer! He is really good with customer service! I recently had a bad experience but he knew how to handle the handle the situation! He was so sweet he offered me their new donut!! Also he was very polite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Egg and Cheese, Dozen Donuts, Bagel
Dianne Ale
I had a fantastic experience at this location!!! The staff was incredibly friendly and efficient, making my visit quick and pleasant. My order was perfect, and the coffee was fresh and delicious. Highly recommend for great customer service!
Great location, Nice employees , brewed fresh coffee for me instead of giving me the old cold stuff like some locations do when I come in late
Jazmin Aguilar
This location needs some assistance with their customer service, maybe some additional training would be helpful. Or offering a raise to motivate the staff, or hiring staff that understands what customer service means.
Talisa Renee
Go here at least 3 times a week for my coffee and every time they make my drinks perfect!
Atmosphere: 4
Food: 4
Service: 4
taha ali
This is by far the best Dunkin' I've ever been to. Thank you so much, Justin, for your hospitality!
Kaylin Fae
If i could give no stars i would… Management literally sucks… she doesn’t give breaks to her employees even when they are working more than 8+ hours (my friend has worked 11 hour shifts with not one break to eat or sit down) which is a clear violation of illinois labor laws. She knowingly allows people who are sick to work and handle peoples food. Also, the previous friend i mentioned before was working a shift (one he was covering for someone else) and was called a racial slur at least 10 times and physically threatened twice by a fellow coworker while they were working due to my friend asking her to help them work (the coworker admitted to being sick so she shouldnt have been there to begin with). When the manager found out she dismissed the whole incident because my friend is not black (hes hispanic) and because the instigator of the whole issue was a female. The manager then proceeded to send my friend home and eventually fire them because of this while the female co worker dealt with no penalty and got to remain at work (did i mention this person was sick and handling customers drinks/food?) Idk about anyone else but I refuse to support a business that allows their employees to be treated this way and i don’t understand why they still have this manager working. She is selfish and clearly does not care about who she employs. If i was the owner i wouldve been embarrassed and fed up by now especially based on the other comments concerning management.
Not a good place to work and service is always slow, there’s a few good employees that I know from working here but if they aren’t there it’s not good. Last time I came here, I got a matcha with cold foam and the foam was all watered down and milky. You couldn’t even call it cold foam, and this isn’t the first time either. And it’s never mixed well. I see nothing has changed since I worked there and it’s really disappointing. I just go across the lot to Starbucks instead, they know how to get orders right even with long lines of customers.
This location is definitely hit or miss. As of late my orders have not been correct. I have also noticed on multiple occasions that my coffee is not filled all the way for some reason.
Sadly, I have also experienced some poor customer service. I can’t speak on this for the whole staff, as I have had very pleasant experiences from what it seems might be the “older” employees. I’m not sure if they just did a recent hire for summer positions, but most recent times I have been to visit have not been good experiences.
this used to be my favorite dunkin. but the employees have ruined it for me. i found a hair on my donut, they have giggled at me through the mics and at the windows multiple times. its really let me down recently and im not the type to make reviews but the employees are rude.
Every time I come to this Dunkin, there service are super bad! They always hiring kids and there always playing around and because of that they don’t do things right, I’m always missing items in my order and my drinks taste super bad.
The staff were courteous and fast. They are a great team.
What I don't want to come here is the service attitude of the staff here, it's too bad, not friendly at all. They are like robots, indifferent to the people around them.
There is no reason I should have been here for half an hour when I placed my order ahead of time. The customer service here is non existent. There was no sorry we got your order wrong twice in exactly the same manner or thank you for waiting. Just grunts and ugly looks. I’ve dealt with the long wait times at this location many times without being this taken aback but today was over the limit. Get your team together and do better. I go to Dunkin for the quicker service than Starbucks but at this point I might as well just go to Starbucks at least they have way better customer service to make right their wrongs.
Atmosphere: 1
Food: 5
Service: 1
They keep burning my bagels.
Atmosphere: 4
Food: 2
Service: 4
So I love how Justin knows how to treat the customer! He is really good with customer service! I recently had a bad experience but he knew how to handle the handle the situation!
He was so sweet he offered me their new donut!!
Also he was very polite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Egg and Cheese, Dozen Donuts, Bagel
I had a fantastic experience at this location!!! The staff was incredibly friendly and efficient, making my visit quick and pleasant. My order was perfect, and the coffee was fresh and delicious. Highly recommend for great customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great location, Nice employees , brewed fresh coffee for me instead of giving me the old cold stuff like some locations do when I come in late
This location needs some assistance with their customer service, maybe some additional training would be helpful. Or offering a raise to motivate the staff, or hiring staff that understands what customer service means.
Go here at least 3 times a week for my coffee and every time they make my drinks perfect!
Atmosphere: 4
Food: 4
Service: 4
This is by far the best Dunkin' I've ever been to. Thank you so much, Justin, for your hospitality!
If i could give no stars i would… Management literally sucks… she doesn’t give breaks to her employees even when they are working more than 8+ hours (my friend has worked 11 hour shifts with not one break to eat or sit down) which is a clear violation of illinois labor laws. She knowingly allows people who are sick to work and handle peoples food. Also, the previous friend i mentioned before was working a shift (one he was covering for someone else) and was called a racial slur at least 10 times and physically threatened twice by a fellow coworker while they were working due to my friend asking her to help them work (the coworker admitted to being sick so she shouldnt have been there to begin with). When the manager found out she dismissed the whole incident because my friend is not black (hes hispanic) and because the instigator of the whole issue was a female. The manager then proceeded to send my friend home and eventually fire them because of this while the female co worker dealt with no penalty and got to remain at work (did i mention this person was sick and handling customers drinks/food?) Idk about anyone else but I refuse to support a business that allows their employees to be treated this way and i don’t understand why they still have this manager working. She is selfish and clearly does not care about who she employs. If i was the owner i wouldve been embarrassed and fed up by now especially based on the other comments concerning management.
Atmosphere: 1
Service: 1
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