Theres only one person to serve at the Store. There are over 10 cars in line for the drive through. I’ve been waiting 15min. For real you only have money to pay for 1 worker?
Service: 1
Armando Jimenez Diaz
Music too loud. U can't work. Not enough tables.
Atmosphere: 1
Food: 1
Service: 1
Jefree Bardales
Lack of experience when serving customers
Service: 1
keidra mar
This location needs a complete restructuring starting from the top. I stayed away from here for 2 years because of the bad housekeeping & attitudes. After the experience I had today I will not be returning to another Starbucks. I was given the wrong drink & a piece of cake in a plastic wrapping that read discard. When I returned this order it wasn't taken seriously no apology nothing but attitude. The customer service # is a joke.
Atmosphere: 1
Food: 1
Service: 1
Amanda YOUNG
Order has never been right I gave them several chances. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Carmen Carrasco
The employees are very rude
Service: 1
Johnathan B
The woman handling the drive thru 9-9:30am on Dec 13, 2024 needs to fix her emeffing attitude for one. I got there and ordered egg bites. I asked for a trenta Carmel ribbon crunch - something literally every Starbucks has done and she rudely said "no I can give you a venti" with the sort of condescending dismissal a parent who is watching "their show" would give a child. I asked when they started doing that. Again she responded with a snobbish attitude "uhhh?? Since always??" Nice. Just tryna get me a coffee and get some egg bites for my pregnant wife. I drove off angrily (or the best that you can do here, which means i left with out ordering, but still was forced to go thru the long line. When i passed the window, every woman behind the glass looked at us like we were the problem or some sort of inconvenience) Normally, this kind of disrespectful arrogance would have trumped me, but - get this - there are four or five other Starbucks around this location within a few miles that have better staffing, better service, smiling faces, and aren't rude and dismissive. One of them is across the street inside the jewel osco, and it's literally 1/5th of the size of this location. Imagine that.
Angie
I go to this location and place my order in the drive thru. After placing, waiting and them fixing my drink order. They say By the way we are not taking cash. This was not said at time of order or posted. It seems they decided to close their register early and so they refused my drink so I am assuming they tossed it after fixing it because they failed to communicate. Wasteful and the manager stood at the opposite counter with back turned refusing to rectify issue.
Atmosphere: 1
Service: 1
Caeli-Rose White
I love coming here to study but the music is CONSISTENTLY too loud. Its like a club. You would think the staff would see people studying and get a hint. But they don't.
Angela E
If they don't have a certain person making the drinks the drinks are good. If there is one person who is working usually on the morning crew like this morning, they will not add any additionals in your drink. I always get a plain drink when she's working, when I try to tell them it's not correct they argue with me. I have been here a few times when she's working and every single time she makes me a plain drink even though that's not what I ordered, or paid for.
If they don't have a certain person making the drinks the drinks are good. If there is one person who is working usually on the morning crew like this morning, they will not add any additionals in your drink. I always get a plain drink when she's working, when I try to tell them it's not correct they argue with me. I have been here a few times when she's working and every single time she makes me a plain drink even though that's not what I ordered, or paid for.
Tiffany Liu
Customer service needs improvement. I understand everyone has a bad day but please don’t take it out on the customers that just want a coffee to pick me up. There’s an older lady that works here. She has a huge attitude problem. I placed an order for VENTI CUP in the drive-thru. But as the drink was handed to me it came in a tall cup. She then proceeded to show me the difference between a tall and a venti cup how to order my drink correctly for the next time and how I would have to pay the difference for next time I ordered correctly. I told her I was willing to pay the differece now so that my drink was made correctly the first time. Instead of arguing with me, telling me this is what I ordered, making faces, and noises while just pouring my old drink from the tall cup to a venti cup. I understand some Starbucks places will just make you a new one and apologize but maybe she was having a bad day and decided to take it out on me and make me feel stupid. I won't ever go to this location ever again
Atmosphere: 1
Food: 2
Service: 1
Maria Martinez
special.
Atmosphere: 5
Food: 5
Service: 5
kim pere
They are stand off ish and rude the didn’t say thank you have a nice day and they threw my food on the counter annoyed over asking to warm my food again. The cashier was bother with me even putting in my order not asking my name. This is the second time that they do this. Please treat your customers with patience thank you kindly
Service: 1
Shail Shah
Rude employees. Will not even acknowledge a customer standing waiting to order. Pick a different location
Theres only one person to serve at the Store. There are over 10 cars in line for the drive through. I’ve been waiting 15min. For real you only have money to pay for 1 worker?
Service: 1
Music too loud. U can't work. Not enough tables.
Atmosphere: 1
Food: 1
Service: 1
Lack of experience when serving customers
Service: 1
This location needs a complete restructuring starting from the top. I stayed away from here for 2 years because of the bad housekeeping & attitudes. After the experience I had today I will not be returning to another Starbucks. I was given the wrong drink & a piece of cake in a plastic wrapping that read discard. When I returned this order it wasn't taken seriously no apology nothing but attitude. The customer service # is a joke.
Atmosphere: 1
Food: 1
Service: 1
Order has never been right I gave them several chances. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
The employees are very rude
Service: 1
The woman handling the drive thru 9-9:30am on Dec 13, 2024 needs to fix her emeffing attitude for one. I got there and ordered egg bites. I asked for a trenta Carmel ribbon crunch - something literally every Starbucks has done and she rudely said "no I can give you a venti" with the sort of condescending dismissal a parent who is watching "their show" would give a child. I asked when they started doing that. Again she responded with a snobbish attitude "uhhh?? Since always??" Nice. Just tryna get me a coffee and get some egg bites for my pregnant wife. I drove off angrily (or the best that you can do here, which means i left with out ordering, but still was forced to go thru the long line. When i passed the window, every woman behind the glass looked at us like we were the problem or some sort of inconvenience) Normally, this kind of disrespectful arrogance would have trumped me, but - get this - there are four or five other Starbucks around this location within a few miles that have better staffing, better service, smiling faces, and aren't rude and dismissive. One of them is across the street inside the jewel osco, and it's literally 1/5th of the size of this location. Imagine that.
I go to this location and place my order in the drive thru. After placing, waiting and them fixing my drink order. They say By the way we are not taking cash. This was not said at time of order or posted. It seems they decided to close their register early and so they refused my drink so I am assuming they tossed it after fixing it because they failed to communicate. Wasteful and the manager stood at the opposite counter with back turned refusing to rectify issue.
Atmosphere: 1
Service: 1
I love coming here to study but the music is CONSISTENTLY too loud. Its like a club. You would think the staff would see people studying and get a hint. But they don't.
If they don't have a certain person making the drinks the drinks are good. If there is one person who is working usually on the morning crew like this morning, they will not add any additionals in your drink. I always get a plain drink when she's working, when I try to tell them it's not correct they argue with me. I have been here a few times when she's working and every single time she makes me a plain drink even though that's not what I ordered, or paid for.
Restaurantji Recommends
If they don't have a certain person making the drinks the drinks are good. If there is one person who is working usually on the morning crew like this morning, they will not add any additionals in your drink. I always get a plain drink when she's working, when I try to tell them it's not correct they argue with me. I have been here a few times when she's working and every single time she makes me a plain drink even though that's not what I ordered, or paid for.
Customer service needs improvement. I understand everyone has a bad day but please don’t take it out on the customers that just want a coffee to pick me up. There’s an older lady that works here. She has a huge attitude problem. I placed an order for VENTI CUP in the drive-thru. But as the drink was handed to me it came in a tall cup. She then proceeded to show me the difference between a tall and a venti cup how to order my drink correctly for the next time and how I would have to pay the difference for next time I ordered correctly. I told her I was willing to pay the differece now so that my drink was made correctly the first time. Instead of arguing with me, telling me this is what I ordered, making faces, and noises while just pouring my old drink from the tall cup to a venti cup. I understand some Starbucks places will just make you a new one and apologize but maybe she was having a bad day and decided to take it out on me and make me feel stupid. I won't ever go to this location ever again
Atmosphere: 1
Food: 2
Service: 1
special.
Atmosphere: 5
Food: 5
Service: 5
They are stand off ish and rude the didn’t say thank you have a nice day and they threw my food on the counter annoyed over asking to warm my food again. The cashier was bother with me even putting in my order not asking my name. This is the second time that they do this. Please treat your customers with patience thank you kindly
Service: 1
Rude employees. Will not even acknowledge a customer standing waiting to order. Pick a different location
Atmosphere: 1
Food: 3
Service: 1
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