Top notch customer service!!! I order takeout from McAlister's Deli frequently bc it is fast and I enjoy their hearty salads. Today my order was missing an item. I had ordered through Instacart via Uber Eats and when I tried reaching out to Uber Eats I kept being told my order number was wrong and they wouldn't connect my call. Complete dead end. I called McAlister's and Laura answered. I asked if I could have a refund for my missing item and communicated that I had tried Uber Eats with no success. She remembered packing my order which was complete when it left and apologized for the mistake. She offered to call Uber Eats herself to help me get my refund since she could not process the refund herself. She gave me a call back number to check in with her if I didn't see the refund in the next couple of days. Absolutely blown away by that level of customer service. THANK YOU Laura!
In the end, after some sleuthing, I was able to get the refund through Instacart and called the restaurant back to let them know Laura did not need to follow up.
Peter Spizzirri
Please put this place out of its misery and shut down or sell it to someone who will care. 2 employee….1 to take order and 1 to make food on a Saturday at 12:30pm. Both employees are equally miserable and not only do I think they hate their job they might hate each other. So rude and condescending to every customer. Both employees were young and I know they don’t own the place. Food was ok but not like other locations. Clearly a owner issue!
Jenny DeWilde
Needed a last minute order for catering for 50 people. The store manager here was so very helpful in the ordering process. Their website was glitching and helped me get my order into the system on her end. The quality of the sandwhiches was excellent and we really appreciated, how well everything was done. Thank you so much!! Great location, excellent management!!
Louann Devine
Good food choice for family 5 with three kids under 10 years of age
Lidija Dugalic
First time here, wasn’t the greatest place to eat at. The worker taking my order was very rude and was almost rushing me. The nachos were not great either. When we tried to say something they kept justifying everything, ended up giving us cookies. I wouldn’t personally go again.
Ali
Rude staff, the lady with green hair doesn’t know what is she doing in there and the Latino on the register doesn’t care about the customer. I was waiting there to get my orders and she was texting for 5 minutes with someone. Never recommended this place
ashley scott
Great restaurant. Service wise I think there is some room for improvement. Although no one was ahead of me I ended up having to wait.
Atmosphere: 4
Food: 4
Service: 3
Diana Kirtland
Sandwiches were delicious. Dining room clean and tidy. Not the bathrooms. 😕
Dietary restrictions: Vegan. Gluten free. Dairy free if you say no cheese. You can switch the bread on any sandwich.
Kid-friendliness: Seating for families with small children and teenagers too.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Reuben
Joyce Thayer
My first time at McAlister's which I made known when ordering. I had the pick two and asked which sandwiches and salads were included and we were told all. After reviewing my bill at the table I asked the worker what the additional charges on my bill were and was told I ordered "premium salad and sandwich". I politely mentioned I was surprised since I asked before ordering what was included. The food was very good, restaurant was very clean and fresh but feeling a little up sold on the food. Be careful when ordering.
Atmosphere: 5
Food: 4
Service: 3
john scott
Stopped in to try this sandwich place. Mainly cause I saw they had a baked potato and I had a sudden urge for one . So sorry I can’t rate a sandwich but the menu looked good. There are not many places to easily get a baked potato. It was bigger than I thought. Toppings were tasty and glad they added a side of butter and sour cream for when you get to the bottom of the potato and there are no toppings left ! Clean and cool inside . Workers friendly and helpful to the menu. Lots of parking and seating outside. Prices are about average or a tich higher but you seem to get more than your moneys worth. Good place for a lunch bite or to pick up some sandwiches for dinner!! I’m coming back!
Please note, they actually close at 8:30pm on Saturday now. Food is really good here. And nice service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Caesar Wrap
Lily G
The food is really good and home-y. I love the country potato soup, the spuds, and the croissants sandwiches! The restaurant is decorated very nicely and personalized with pictures of Glenview, which is a nice touch. The staff is very nice as well. Love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup and Sandwich
Ellen Nagel
Soup and salad, best lunch ever. Salads are always so fresh.
Had one of their signature sandwiches, a lot better than I was expecting.
Atmosphere: 3
Food: 4
Service: 3
Tamayia Roberts
My family and I tried this location for the first time 10/6, as the one in northbrook closes at 7:45 PM. On the evening of 10/6 our experience was AMAZING! The staff was kind, patient and very informative as it was our first time trying out McAlister’s. Customer service over the top, as the staff came by our table to be sure everything was to our liking. It was such a great experience that i decided to come back the next week 10/13. To my disappointment the service flipped in one week. A young lady at the register who did not want to listen and pay attention to the order given to where it had to be corrected 3 times. I apologized profusely if I was causing any confusion. The order was put in and we sat down. Our food was placed in front of us w/ no response from the same young lady as we told her thank you. The manager came out and greeted the other patrons and inquired if everything was to their liking. We did not get this treatment this go around. Quite disappointed. My excitement about this place is over. Crazy how customer service can flip in a matter of days. 19 minute drive for nothing. Back to Panera we go. Patrons beware….
Top notch customer service!!! I order takeout from McAlister's Deli frequently bc it is fast and I enjoy their hearty salads. Today my order was missing an item. I had ordered through Instacart via Uber Eats and when I tried reaching out to Uber Eats I kept being told my order number was wrong and they wouldn't connect my call. Complete dead end. I called McAlister's and Laura answered. I asked if I could have a refund for my missing item and communicated that I had tried Uber Eats with no success. She remembered packing my order which was complete when it left and apologized for the mistake. She offered to call Uber Eats herself to help me get my refund since she could not process the refund herself. She gave me a call back number to check in with her if I didn't see the refund in the next couple of days. Absolutely blown away by that level of customer service. THANK YOU Laura!
In the end, after some sleuthing, I was able to get the refund through Instacart and called the restaurant back to let them know Laura did not need to follow up.
Please put this place out of its misery and shut down or sell it to someone who will care. 2 employee….1 to take order and 1 to make food on a Saturday at 12:30pm. Both employees are equally miserable and not only do I think they hate their job they might hate each other. So rude and condescending to every customer. Both employees were young and I know they don’t own the place. Food was ok but not like other locations. Clearly a owner issue!
Needed a last minute order for catering for 50 people. The store manager here was so very helpful in the ordering process. Their website was glitching and helped me get my order into the system on her end. The quality of the sandwhiches was excellent and we really appreciated, how well everything was done. Thank you so much!! Great location, excellent management!!
Good food choice for family 5 with three kids under 10 years of age
First time here, wasn’t the greatest place to eat at. The worker taking my order was very rude and was almost rushing me. The nachos were not great either. When we tried to say something they kept justifying everything, ended up giving us cookies. I wouldn’t personally go again.
Rude staff, the lady with green hair doesn’t know what is she doing in there and the Latino on the register doesn’t care about the customer. I was waiting there to get my orders and she was texting for 5 minutes with someone. Never recommended this place
Great restaurant. Service wise I think there is some room for improvement. Although no one was ahead of me I ended up having to wait.
Atmosphere: 4
Food: 4
Service: 3
Sandwiches were delicious. Dining room clean and tidy. Not the bathrooms. 😕
Dietary restrictions: Vegan. Gluten free. Dairy free if you say no cheese. You can switch the bread on any sandwich.
Kid-friendliness: Seating for families with small children and teenagers too.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Reuben
My first time at McAlister's which I made known when ordering. I had the pick two and asked which sandwiches and salads were included and we were told all. After reviewing my bill at the table I asked the worker what the additional charges on my bill were and was told I ordered "premium salad and sandwich". I politely mentioned I was surprised since I asked before ordering what was included. The food was very good, restaurant was very clean and fresh but feeling a little up sold on the food. Be careful when ordering.
Atmosphere: 5
Food: 4
Service: 3
Stopped in to try this sandwich place. Mainly cause I saw they had a baked potato and I had a sudden urge for one . So sorry I can’t rate a sandwich but the menu looked good. There are not many places to easily get a baked potato. It was bigger than I thought. Toppings were tasty and glad they added a side of butter and sour cream for when you get to the bottom of the potato and there are no toppings left ! Clean and cool inside . Workers friendly and helpful to the menu. Lots of parking and seating outside. Prices are about average or a tich higher but you seem to get more than your moneys worth. Good place for a lunch bite or to pick up some sandwiches for dinner!! I’m coming back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Please note, they actually close at 8:30pm on Saturday now. Food is really good here. And nice service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Caesar Wrap
The food is really good and home-y. I love the country potato soup, the spuds, and the croissants sandwiches! The restaurant is decorated very nicely and personalized with pictures of Glenview, which is a nice touch. The staff is very nice as well. Love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup and Sandwich
Soup and salad, best lunch ever. Salads are always so fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Savannah Chopped Salad, Choose 2
Had one of their signature sandwiches, a lot better than I was expecting.
Atmosphere: 3
Food: 4
Service: 3
My family and I tried this location for the first time 10/6, as the one in northbrook closes at 7:45 PM. On the evening of 10/6 our experience was AMAZING! The staff was kind, patient and very informative as it was our first time trying out McAlister’s. Customer service over the top, as the staff came by our table to be sure everything was to our liking. It was such a great experience that i decided to come back the next week 10/13. To my disappointment the service flipped in one week. A young lady at the register who did not want to listen and pay attention to the order given to where it had to be corrected 3 times. I apologized profusely if I was causing any confusion. The order was put in and we sat down. Our food was placed in front of us w/ no response from the same young lady as we told her thank you. The manager came out and greeted the other patrons and inquired if everything was to their liking. We did not get this treatment this go around. Quite disappointed. My excitement about this place is over. Crazy how customer service can flip in a matter of days. 19 minute drive for nothing. Back to Panera we go. Patrons beware….
Atmosphere: 4
Food: 5
Service: 3
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