Walmart employee DJ best customer service I've seen in a long time positive attitude this should be promoted to manager kind and goes out of his way to make sure the customers are happy
Lola M.
I called at 8:30 this morning, four times, over a hundred rings and no one ever answered. If you do get someone by choosing a different number, nobody knows nothing about birthing no babies or anything else. I dread having to go there for things except what I can literally buy no where else. Call .com and talk to Raj who also knows nothing about nothing. They no longer offer free delivery on anything even over $50 because they want you to pay for Walmart plus. I have to buy a few things there but don't buy anything else. And there aren't enough checkers and I will not use self checkout.
Terri W.
I tried to grab a few things, went to ck out and all 3 registers open had around 20 25 people in line waiting with other workers just standing around this is unacceptable and the stuff I had in my cart was left as I left and headed to target
Steven B.
WOW! I cannot believe I am giving a Walmart 5 Stars. Anyone who knows me, knows I HATE Walmart. The last thing I want to do is give the Walton family anymore money. I hated them even before the man who married into the family took our football team back to LAX. So why, 5 Stars? They had what I needed and wanted in stock and the customer service in helping me find it was impressive. I recently bought a new house in Godfrey and wanted to start staying there with my dogs. However, all my furniture was still at the old house for staging. I needed something to sleep on and was searching for a good air mattress. I tried all the farm stores, Target and other options in the area. Nobody had what I wanted and if they did, it had to be ordered and shipped to the house. I couldn't wait. I checked this Walmarts website and they had 5 in stock. When I arrived at the store, I went straight to the customer service desk. Since I was not familiar with the store, I had no idea where to look for an air mattress. Good thing I asked, air mattresses were in two different departments. Depending on the mattresses, they'll be in the home furnishing or sporting goods. The young lady working the CS desk was amazing and a hoot. When she told me they could be in either department, I guess the look on my face was puzzlement. She said, come on I'll go with you, it slow and I'll help you find it. We first went to home furnishing and had no luck. So off to sporting goods we hoofed. When we got back there she asked the sales associate working where they were. He just pointed and grunted over there. Neither of us understood him, and she asked again. He was not in a good mood and said they must be out. I showed him on my phone that they had 5 in stock. If it was one, I could understand it not being there, but 5 there has to be some left in inventory. The young lady and I scanned the area and spotted them on the top shelf. She hustled and got one down and handed it to me. I placed it in my shopping cart and headed towards the cashiers. As we were both leaving the sporting goods department, we thanked the helpless young man working. You could hear the sarcasm in both of our voices. I wish I could remember her name, because she rocks in my world. Oh, I love this air mattress. It's giving me goods night sleep until my "real" bed arrives at the new home. Will I return? - We shall, see. I don't hate'm as much. When: September 11, 2020 Why: Found my air mattress.
Mary T.
I would give them a double negative. The day after mothers day I had found online they have the dishes I was looking for. So I bought them for pickup. When I picked them up they were in a box too small for them . The dinner plates all 6 of them were only 1/2 in the box along with 8 salad plates. None were wrapped or even in bags to protect them she comes out with this box that barely held all14 plates unwrapped. Here!! Last night I saw they had 2 more plates I need. So I order them for pick up. We got some things we needed and after paying went to the pick up area. The screen was covered so you couldnt check in. I didnt have my phone . I used my husbands to log into my account. It told me I'd have to come back tomorrow . I asked a CSM to get someone after 20 minutes we left. Oh and did I tell you I live 35miles away? .They suck !!!! I'll never use them again
Toni H.
Terrible store at Godfrey. Poor customer service with online grocery pick up....always late. None or just 1 checkout lane open. Lots of empty shelves. I expect this store will be closing due to poor performance and poorly run.
Amy F.
I would do a negative 5 if possible. This is the biggeSt crap fest I have ever seen. I ordered at 2 pick pick up wasn't until 6-7. At 7 I called customer service and they were no help. Their big solution was to call the store and no one was answering. Then I call the store and they pick up no problem. I talk to someone who sounds like they would rather be dead than at work. They can't keep their stories straight. My order is almost don't but it will be 40 minutes but they close at 8 ( oh ya it's 7:15 at this point). I ask to talk to a manager and she looks in the same stupid system and says "well I have you for pick up tomorrow- WHAT! I was told they would call- they did not. I get the notification and I drive to the store and park in a reserve spot and call the number- goes to vm. I finally stop one of the employees who tells me the phone is dead. THIS PLACE IS SO STUPID. IT WOULD HAVE TAKEN ME 40 MINUTES TO DO IT MYSELF. HERE I AM SITTING FOR ANOTHER 20 (haven't gotten my food yet) waiting for them to take my name
Drew F.
Yesterday, I tried the Walmart pickup option for the first time. DONT DO IT! I won't ever do it again. Terrible experience, first off it took 30min from the minute I parked to the minute received my order. They were out of stock on 3 of the item I wanted and they were suggesting replacing large size swim diapers with small size swim diapers which is the dumbest thing I have ever seen. To top it off the guy that brought me my order kept the wrong item that we ended up deciding we didn't want because it was a suggested item to replace the item that didn't work. The guy that was servicing our order also was extremely slow and smelt like weed. Enough said.
DeLeon L.
This Walmart is garbage! I just moved back to Godfrey from Edwardsville and you can't find anything you need in the Walmart be it groceries or yard supplies. My theory is that if I've gotta get 1 or 2 items in the Walmart and go some place else to get my other stuff forget it, I'll just shop at the other stores whether it's Schnucks or Lowe's! Until that's changed I won't be shopping at the Godfrey Walmart. It's ridiculous and when you talk to the associates all they tell you is yeah the Edwardsville Walmart is a bigger store!
Eric M.
Does not have as many items as other Walmart stores. Always out of stock on most merchandise.
Walmart employee DJ best customer service I've seen in a long time positive attitude this should be promoted to manager kind and goes out of his way to make sure the customers are happy
I called at 8:30 this morning, four times, over a hundred rings and no one ever answered. If you do get someone by choosing a different number, nobody knows nothing about birthing no babies or anything else. I dread having to go there for things except what I can literally buy no where else. Call .com and talk to Raj who also knows nothing about nothing. They no longer offer free delivery on anything even over $50 because they want you to pay for Walmart plus. I have to buy a few things there but don't buy anything else. And there aren't enough checkers and I will not use self checkout.
I tried to grab a few things, went to ck out and all 3 registers open had around 20 25 people in line waiting with other workers just standing around this is unacceptable and the stuff I had in my cart was left as I left and headed to target
WOW! I cannot believe I am giving a Walmart 5 Stars. Anyone who knows me, knows I HATE Walmart. The last thing I want to do is give the Walton family anymore money. I hated them even before the man who married into the family took our football team back to LAX. So why, 5 Stars? They had what I needed and wanted in stock and the customer service in helping me find it was impressive. I recently bought a new house in Godfrey and wanted to start staying there with my dogs. However, all my furniture was still at the old house for staging. I needed something to sleep on and was searching for a good air mattress. I tried all the farm stores, Target and other options in the area. Nobody had what I wanted and if they did, it had to be ordered and shipped to the house. I couldn't wait. I checked this Walmarts website and they had 5 in stock. When I arrived at the store, I went straight to the customer service desk. Since I was not familiar with the store, I had no idea where to look for an air mattress. Good thing I asked, air mattresses were in two different departments. Depending on the mattresses, they'll be in the home furnishing or sporting goods. The young lady working the CS desk was amazing and a hoot. When she told me they could be in either department, I guess the look on my face was puzzlement. She said, come on I'll go with you, it slow and I'll help you find it. We first went to home furnishing and had no luck. So off to sporting goods we hoofed. When we got back there she asked the sales associate working where they were. He just pointed and grunted over there. Neither of us understood him, and she asked again. He was not in a good mood and said they must be out. I showed him on my phone that they had 5 in stock. If it was one, I could understand it not being there, but 5 there has to be some left in inventory. The young lady and I scanned the area and spotted them on the top shelf. She hustled and got one down and handed it to me. I placed it in my shopping cart and headed towards the cashiers. As we were both leaving the sporting goods department, we thanked the helpless young man working. You could hear the sarcasm in both of our voices. I wish I could remember her name, because she rocks in my world. Oh, I love this air mattress. It's giving me goods night sleep until my "real" bed arrives at the new home. Will I return? - We shall, see. I don't hate'm as much. When: September 11, 2020 Why: Found my air mattress.
I would give them a double negative. The day after mothers day I had found online they have the dishes I was looking for. So I bought them for pickup. When I picked them up they were in a box too small for them . The dinner plates all 6 of them were only 1/2 in the box along with 8 salad plates. None were wrapped or even in bags to protect them she comes out with this box that barely held all14 plates unwrapped. Here!! Last night I saw they had 2 more plates I need. So I order them for pick up. We got some things we needed and after paying went to the pick up area. The screen was covered so you couldnt check in. I didnt have my phone . I used my husbands to log into my account. It told me I'd have to come back tomorrow . I asked a CSM to get someone after 20 minutes we left. Oh and did I tell you I live 35miles away? .They suck !!!! I'll never use them again
Terrible store at Godfrey. Poor customer service with online grocery pick up....always late. None or just 1 checkout lane open. Lots of empty shelves. I expect this store will be closing due to poor performance and poorly run.
I would do a negative 5 if possible. This is the biggeSt crap fest I have ever seen. I ordered at 2 pick pick up wasn't until 6-7. At 7 I called customer service and they were no help. Their big solution was to call the store and no one was answering. Then I call the store and they pick up no problem. I talk to someone who sounds like they would rather be dead than at work. They can't keep their stories straight. My order is almost don't but it will be 40 minutes but they close at 8 ( oh ya it's 7:15 at this point). I ask to talk to a manager and she looks in the same stupid system and says "well I have you for pick up tomorrow- WHAT! I was told they would call- they did not. I get the notification and I drive to the store and park in a reserve spot and call the number- goes to vm. I finally stop one of the employees who tells me the phone is dead. THIS PLACE IS SO STUPID. IT WOULD HAVE TAKEN ME 40 MINUTES TO DO IT MYSELF. HERE I AM SITTING FOR ANOTHER 20 (haven't gotten my food yet) waiting for them to take my name
Yesterday, I tried the Walmart pickup option for the first time. DONT DO IT! I won't ever do it again. Terrible experience, first off it took 30min from the minute I parked to the minute received my order. They were out of stock on 3 of the item I wanted and they were suggesting replacing large size swim diapers with small size swim diapers which is the dumbest thing I have ever seen. To top it off the guy that brought me my order kept the wrong item that we ended up deciding we didn't want because it was a suggested item to replace the item that didn't work. The guy that was servicing our order also was extremely slow and smelt like weed. Enough said.
This Walmart is garbage! I just moved back to Godfrey from Edwardsville and you can't find anything you need in the Walmart be it groceries or yard supplies. My theory is that if I've gotta get 1 or 2 items in the Walmart and go some place else to get my other stuff forget it, I'll just shop at the other stores whether it's Schnucks or Lowe's! Until that's changed I won't be shopping at the Godfrey Walmart. It's ridiculous and when you talk to the associates all they tell you is yeah the Edwardsville Walmart is a bigger store!
Does not have as many items as other Walmart stores. Always out of stock on most merchandise.
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