The Winery at Aerie's Resort

They make it impossible To get up to the winery if you are unable to ride the chair lift up. Money grab.

I do not recommend if you are scared of heights or handicap. The only way up to the winery or roller coaster is by the sky lift. They do not let you drive up to the top unless you are staying in the cabins. They are not accommodating, even when there are a lot of parking spaces open. They would not refund us for wasting a trip to the top to find out my handicap mother couldn’t drive up to meet us. We went to Grafton winery instead and had a great time there!

Amazing wine selection! And the staff are very friendly!

I just wanted to come remind the owner that all of the grafton locals hate the fact that there is a Tram and no shuttle any more. I used to come here all the time but I don't have an hour to wait on some nonsense tram and pay an extra $10 for it. Its a poor business model to ostracize the local and high frequency customers and not give them any alternative to a very inefficient solution, but it is what it is. I wouldn't mind paying premiums in wine and food for the view, I know having a place like this cost a lot of money to build. But my time is valuable, and when going to a restaurant 5 minutes down the road is a minimum 2.5 hour excursion I'm sorry that's just ridiculous. I'm actually curious if the owner even reads / listens to his customer feedback.

Great place but the owner is extremely rude and unfriendly. Every time you go there he’s got tables reserved for his friends/family but doesn’t take reservations or parties for anyone else. Pretty views but overall not worth the money you pay

Such a fun place to visit! The chairlift adds an air of excitement and the food was delicious!

Our stay at the Aeries Resort Lodge in the Deck House was a 5 star stay for our needs and quick getaway. The check in/checkout process was quick and efficient. The room was exceptionally clean and the king-size bed was incredibly comfortable, providing a luxurious feel while still being cozy; (allow extra time for sleeping) making it a perfect escape. The view of Grafton and the Mississippi River from the deck house was also nice, it was cloudy during our stay. If you're looking for a last-minute New Year's Eve room or just a quick getaway, I highly recommend booking a stay at the Aeries Resort Lodge for a relaxing and memorable experience.

Restaurant in Grafton with breathtaking views. Internal and external environment. You won't find many food options on the menu, but there are wine and drink options. What sets the restaurant apart is the scene, sitting outside and watching the Mississippi River meet the Illinois. Access can be done by car (needs a code) or cable car.

Parking: To access you need a code to open the gate.

Atmosphere: 5

Food: 4

Service: 5

I mean do better… your customer service stinks (no fault of the employees) more of the owner being rude. Instead yelling from across the patio and sitting with your pals drinking be more personable to customers. Come up to people who clearly are struggling to find a place to sit. I get it you have tourists here for the views and experience, but then all but tables for 4 on the inside say reserved? But you don’t take reservations… Right… I was pretty pissed at first, but now thinking back on it, it’s actually comical. You are winery that doesn’t have their own made wine, the inside is quite small, and the patio seating would only work for a group of 2-4 at best. I should’ve read the reviews to know what a disappointment this would be.

Service: 1

0 stars. Very rude! Took my daughter for 21st birthday dinner. We were treated so poorly that we left. Way to make a poor atmosphere for people.

I had a terrible experience this past Saturday at your winery. First of all, it took almost 2 hours to get up there.
The bottle of wine I wanted at your winery You were out of so I was told to go up to your restaurant and buy the wine. When I tried to leave, the door was locked and I unlocked it to leave the location and some gal came up behind me, upset, that I unlocked it because we were locked in because the staff said they didn't want any more customers coming in because you were understaffed and so busy. You Can't lock your customers in a building.It's a fire hazard.
When I got to the restaurant and bought the wine I was told by the bartender I could go out on the balcony and drink and then the gentleman that was at the front door chased me down and told me I couldn't sit on your balcony unless I was going to eat.
I then proceeded to walk back to the winery and sit outside with my wine. the outside bathroom doors were both locked and not able to be used. So that meant you had to go all the way inside to use the restroom.

It takes for ever for food to arrive. Be prepared to be at winery for at least two hours to wait and eat.

Atmosphere: 4

Food: 4

Service: 2

People are nice but, I'm still waiting for food after a hour. Never again.

Atmosphere: 1

Food: 1

Service: 1

Oh definitely bringing my wife back to this place!!!

Atmosphere: 5

Food: 5

Service: 5

Our experience here started off great with a nice skyline ride to the top. Our kids enjoyed their coaster rides, too. Our positivity and patience ended after we were sat for lunch. Our waitress had zero personality. We ordered our meals and waited over an hour and a half for sub-par food. As if that weren’t bad enough, my eight year olds meal was forgotten about… it was a hotdog. Not entirely difficult to make! She ended up having a lunch consisting of random bits and pieces of everyone else’s plates. I had to ask about her missing meal twice. There was absolutely no sense of urgency in any aspect of the restaurant. My FIL (whose birthday we were celebrating) found the owner and shared about our experience. The owner was unbothered and blamed staffing shortages and continued to enjoy his beer at the bar instead of helping by filling in where they were short staffed. The waitress brought out our check, there was no discount, nothing comped- not even the missing hotdog meal. After complaining to the lack of personality waitress, she got the manager who was kind, but also quick to write off their issues again with short staffing. He did discount our check but never once did we get an apology from anyone. We explained that even just some communication about how long the kitchen times were and giving us the OPTION of going elsewhere would have been appreciated! Save your time, money, and sanity!! GO SOMEWHERE ELSE.