Papa Johns Pizza

1276 N Illinois 83, Grayslake
(847) 548-7272

Recent Reviews

MoeMoneyDiva MoemoneyDiva

Worst place in the world never had a hard time to order pizza. Lose my appetite. The customer service is 0.

Atmosphere: 1

Food: 1

Service: 1

Brandon

This Place Always hooks you up with the proper Pie.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Extra Cheesy Alfredo

M

Good pizza but VERY expensive. Better off eating a steak out at a restaurant and end up paying about the same. So I think that's what we will do.

Food: 5

Service: 5

Daniel Fernandez

Fast service...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings, The Works Pizza, Breadsticks

Aaron K.

Simply ordered a half pepperoni half cheese and they sent the wrong order..not once but twice. The door dash driver was nice enough to go back to attempt to get the right order but they sent the wrong pizza again! Never ordering from here again.

Jeremy Tessitore

Ordered a pizza for my family this morning, and when the driver arrived, he pounded on the door hard, rang the doorbell, and pounded again. When I opened the door, he shoved the pizza in my hands and said "here" rudely before turning and storming off without a second thought. I know he's old, but that's unacceptable.

Service: 1

Zac Camp

They screwed up our order and told us a new pizza was on the way. Well I called and they said DoorDash was grabbing it and would be there soon as it wasn’t their priority for their delivery drivers. Last order this location gets from me. My dog is more competent than the manager here!

Atmosphere: 1

Food: 3

Service: 1

Steven P

This store is absolutely the WORST! The last 3 times I’ve ordered from this store it’s been a nightmare. The timeline for delivery and preparation are never met according to the online portal. Then when you call, you get a manager who doesn’t really care about your satisfaction as a customer. This store needs better leadership and an owner who’s willing to invest themself to create a “standard” that complies with what the Papa Johns franchise represents. DO NOT ORDER HERE UNLESS YOU ARE USED TO DISAPPOINTMENT! You don’t deserve my money or anyone else’s.

Atmosphere: 1

Food: 2

Service: 1

Jack Chynoweth

Both the service and the pizza are hit or miss at this store. When it's good, it's really really good, but that only happens 50% of the time. Last night we ordered pizza, and using the app, we saw that our order was delivered to someone else. When I notified the store they were willing to throw in a desert with the replacement pizza, but since they were busy they said I'd have to wait "my turn" for delivery of the replacement pizza. We cancelled our order. Tonight we ordered from Domino's. Hopefully it's a better experience.

Atmosphere: 3

Food: 3

Service: 2

David Lemieux

The central order center was out of touch with the REAL timing at the store. A pizza promised for about 7PM hadn't even been started when I arrived. Several other people were also available. While not the fault of the store, the central ordering system needs improvement

Atmosphere: 4

Food: 5

Service: 3

Douglas Matiasek

Barely cooked and the ingredients started so far away from the edge it was almost comical. Like nearly three inches of crust. Measure three inches right now with your fingers. Nutty.

Melissa Smiley

UPDATING TO THE LOWEST RATING POSSIBLE. They CONSTANTLY forget something on delivery. It’s really annoying and the customer service sucks. Please get some competent managers in place. When they DO forget something (which they often do), they won’t refund you for what YOU paid for that they DIDN’T send.The only pizza my kids eat. We order all the time. Frustrating part is they almost always get my order wrong.

Food: 4

Service: 5

Steve IT

Absolutely superb service. Food was outstanding - fresh, hot and tasty. The service was welcoming and efficient. This is a place I will visit again!

Rae Darden

Service was horrible. I was very polite when I called to let them know my pizza was BURNT. I asked for well done, not burnt. He was rude and when I asked for his name he told me I didn’t need to know. There obviously need to be better training done here for customer service as well as food quality.

Abdullah A.

Soggy, messy. Worst pizza ever. Couldn't pay me to eat here again. The bell peppers come pre chewed.

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