They handled a complex order perfectly. Quickly made the sandwiches as ordered. Will go there again.
Atmosphere: 4
Food: 5
Service: 5
taylor59207 _
owner was very rude, clearly doesn't know how to run a business. I would suggest finding someone else to run this place or shut it down.
Zoravar Singh
Absolutely Terrible Experience – Avoid This Location! If I could give zero stars, I absolutely would. I placed an online order at 8:18 PM for a 9:15 PM pickup. Given the heavy snowstorm, I arrived a bit early at 9:00 PM, only to find the lights off—despite the fact that their posted hours clearly stated they were open until 9:30 PM.
After waving multiple times, an employee finally opened the door. I showed him my order confirmation, but he flat-out refused to make it, claiming the cash register was closed. When I pointed out the posted hours on their own window, he reluctantly called the owner, Dilip Patel. Instead of apologizing for the situation, the owner told me I had to pay in cash again for the order I had already paid for online. On top of that, he only agreed to make one of the two sandwiches I had ordered—clearly hoping I would just leave.
At this point, I was beyond frustrated and told him I would report this to corporate. He showed zero concern and made it obvious he did not care about customer service or his own employees, who were left to deal with the backlash of his mismanagement. Fortunately, the employee who initially refused my order ultimately decided to help, found my online order, and completed it. After speaking with other customers and employees, I learned that this location has a reputation for closing whenever they feel like it, despite corporate guidelines. Even employees have urged the owner to update the hours online or stop taking orders past a certain time, but he refuses to make any changes.
Dilip Patel is an arrogant and unapologetic owner who seems to have no regard for customers or even his own staff. This is our local Subway, and it’s truly disappointing to see such poor management. I sincerely hope corporate intervenes before he further damages their brand. Avoid this location at all costs!
Aldo De Diego
Super slow, only one person working when a line is completely full to the door of the place.
People come here for lunch and only have 30 min.
Josh Sorenson
FYI, this location does not honor the coupons sent out in the mail. The coupons in the mail are the only reason I go to Subway anymore because the footlong meal deal is now almost $18 for one person, depending on the meal. There was no sign posted on the door stating they did not take the coupon. I informed the people behind the counter that they should post a sign on the door before customers wait in line to order only to find this out. I also told them this will be the last time I go to Subway, and I will put this in the google review so other people don't waste time on their limited lunch break like I did.
Atmosphere: 1
Food: 1
Service: 1
Gisela Davila
I am new to the area, and Divya was so welcoming at this location that I am always looking forward to driving to this location. She gives friendly service, has a clean restaurant, and is always so welcoming. It's always a pleasure to see her!
This location is one that tries to give you the least amount of food as possible. Also, one of the sandwich makers was very smelly that day...
Atmosphere: 3
Food: 2
Service: 2
Vik Co
Worst subway ever! They have bad vegetables and the guy who work there is so rude. He didn’t even put half of the vegetables that all other subway put in a foot long sandwich. It’s not worth going to this subway, please avoid going there. Guy said my boss said not to put more than 1-2 vegetables.
Atmosphere: 1
Food: 1
Service: 1
Ηans βehling
EXPENSIVE. Won't take coupons. Not much meat and cheese. Undersized sandwich. Even separate sandwich with double meat was lacking. Never any Subway deals. Go to HAINESVILLE or even Round Lake instead.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: The Ultimate B M T
A. Tse
I usually go here to get my turkey sandwich and it comes out good every time! When I order from doordash it usually is pretty good as well. I've been here about 5 times and every time has been around the same good service!
I will not come back!!! I work right down the street, so it's always been a convenient location. Unfortunately today we're walked in around 3 pm. There was someone standing on the counter along with a Shop-Vac as they were sucking the dust and debris out of the vents. Right above the fresh baked bread and no the deli case was not closed all the way! I understand maintenance but I believe the employees can find a more reasonable time to take care of this matter. Not during lunch while all the food is displayed, it turned my stomach and we immediately walk out...
Atmosphere: 1
Brayan
They only give u a tiny portions the guy tried to give me 4 cucumbers and very slow service.
Atmosphere: 2
Food: 1
Service: 3
Celeste Cordona
Horrible new management! My sub have no meat on it. All bread. Don’t go here. They skimp on all ingredients and charge you over $11 for a sub made of all bread. Go to another location
Atmosphere: 1
Food: 1
Service: 1
Audrey
Not sure why this place is closed at 7:30. But the website and the hours were posted on the window saying it was opened till 9.
Jacob Llanas
2 ounces of meat on a subway foot long. I know it was 2 ounces in total for a foot long, because I asked. 1/8th of a pound of meat for a $12 sand-which never again.
They handled a complex order perfectly. Quickly made the sandwiches as ordered. Will go there again.
Atmosphere: 4
Food: 5
Service: 5
owner was very rude, clearly doesn't know how to run a business. I would suggest finding someone else to run this place or shut it down.
Absolutely Terrible Experience – Avoid This Location!
If I could give zero stars, I absolutely would. I placed an online order at 8:18 PM for a 9:15 PM pickup. Given the heavy snowstorm, I arrived a bit early at 9:00 PM, only to find the lights off—despite the fact that their posted hours clearly stated they were open until 9:30 PM.
After waving multiple times, an employee finally opened the door. I showed him my order confirmation, but he flat-out refused to make it, claiming the cash register was closed. When I pointed out the posted hours on their own window, he reluctantly called the owner, Dilip Patel. Instead of apologizing for the situation, the owner told me I had to pay in cash again for the order I had already paid for online. On top of that, he only agreed to make one of the two sandwiches I had ordered—clearly hoping I would just leave.
At this point, I was beyond frustrated and told him I would report this to corporate. He showed zero concern and made it obvious he did not care about customer service or his own employees, who were left to deal with the backlash of his mismanagement. Fortunately, the employee who initially refused my order ultimately decided to help, found my online order, and completed it. After speaking with other customers and employees, I learned that this location has a reputation for closing whenever they feel like it, despite corporate guidelines. Even employees have urged the owner to update the hours online or stop taking orders past a certain time, but he refuses to make any changes.
Dilip Patel is an arrogant and unapologetic owner who seems to have no regard for customers or even his own staff. This is our local Subway, and it’s truly disappointing to see such poor management. I sincerely hope corporate intervenes before he further damages their brand. Avoid this location at all costs!
Super slow, only one person working when a line is completely full to the door of the place.
People come here for lunch and only have 30 min.
FYI, this location does not honor the coupons sent out in the mail. The coupons in the mail are the only reason I go to Subway anymore because the footlong meal deal is now almost $18 for one person, depending on the meal. There was no sign posted on the door stating they did not take the coupon. I informed the people behind the counter that they should post a sign on the door before customers wait in line to order only to find this out. I also told them this will be the last time I go to Subway, and I will put this in the google review so other people don't waste time on their limited lunch break like I did.
Atmosphere: 1
Food: 1
Service: 1
I am new to the area, and Divya was so welcoming at this location that I am always looking forward to driving to this location. She gives friendly service, has a clean restaurant, and is always so welcoming. It's always a pleasure to see her!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Grilled Chicken
This location is one that tries to give you the least amount of food as possible. Also, one of the sandwich makers was very smelly that day...
Atmosphere: 3
Food: 2
Service: 2
Worst subway ever! They have bad vegetables and the guy who work there is so rude. He didn’t even put half of the vegetables that all other subway put in a foot long sandwich. It’s not worth going to this subway, please avoid going there. Guy said my boss said not to put more than 1-2 vegetables.
Atmosphere: 1
Food: 1
Service: 1
EXPENSIVE. Won't take coupons. Not much meat and cheese. Undersized sandwich. Even separate sandwich with double meat was lacking. Never any Subway deals. Go to HAINESVILLE or even Round Lake instead.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: The Ultimate B M T
I usually go here to get my turkey sandwich and it comes out good every time! When I order from doordash it usually is pretty good as well. I've been here about 5 times and every time has been around the same good service!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I will not come back!!! I work right down the street, so it's always been a convenient location. Unfortunately today we're walked in around 3 pm. There was someone standing on the counter along with a Shop-Vac as they were sucking the dust and debris out of the vents. Right above the fresh baked bread and no the deli case was not closed all the way! I understand maintenance but I believe the employees can find a more reasonable time to take care of this matter. Not during lunch while all the food is displayed, it turned my stomach and we immediately walk out...
Atmosphere: 1
They only give u a tiny portions the guy tried to give me 4 cucumbers and very slow service.
Atmosphere: 2
Food: 1
Service: 3
Horrible new management! My sub have no meat on it. All bread. Don’t go here. They skimp on all ingredients and charge you over $11 for a sub made of all bread. Go to another location
Atmosphere: 1
Food: 1
Service: 1
Not sure why this place is closed at 7:30. But the website and the hours were posted on the window saying it was opened till 9.
2 ounces of meat on a subway foot long. I know it was 2 ounces in total for a foot long, because I asked. 1/8th of a pound of meat for a $12 sand-which never again.
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