Taco Bell

115 S Illinois 83, Grayslake
(847) 548-2290

Recent Reviews

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Quintin Gorsuch

The staff are rude, the service is slow, and they have gotten my order wrong the last two times i went. Ordered online twice and both times the food was undersized and made wrong. My grilled cheese burrito was half the size it was suposed to be and they will charge you for add ons and then not put them on the food. AVOID THIS LOCATION

Atmosphere: 1

Food: 1

Service: 1

Joe Nathan

My wife and I eat here often. The food is always good and honestly im at a loss to explain the negative reviews here.

Atmosphere: 4

Food: 5

Service: 4

Celeste D

My order is almost always wrong. And, they always forget to give us our cinnamon twists. Not much money but it adds up. Hot sauce isn't always available

Atmosphere: 1

Food: 2

Service: 1

Ben Poquette

Standard taco bell with little human interaction.

Atmosphere: 3

Food: 3

Service: 2

Mirko JoeCop

Consistently good food and clean location

Atmosphere: 5

Food: 5

Service: 5

Chuck Erickson

It's hit or miss with this location, some nights you're in and out and others...... well let's say other nights they have lazy staff on duty.

Atmosphere: 3

Food: 4

Service: 3

Manda B

Honestly loved this location till they got rid of the one thing I love today I went to order an online box and they didn’t have the crunch wrap supreme they had the black bean version though. I honestly won’t be back at this location till they get the crunch wrap supreme back, I even checked other locations on the app and they had it.

Atmosphere: 4

Food: 1

Service: 4

D B

I’ll preface with this location was my first job in 2006. The way it’s ran now would NEVER fly. Management has to be trash to allow this behavior. The past 6 times I’ve gone in drive thru I’ve literally been greeted with “What do you want?” You pay for extra ingredients, not included. Ask for sauces not included. Leave with no “thanks” “have a nice day” “take care.” Consistently the worst customer service experience. I only go out of convenience and I’m 9/10 let down. Which, btw, I have the app and you’re losing money when you neglect modifications and have to provide a credit for your failures. Management needs to have a discussion with staff about etiquette. It’s horrible. 2/10 recommend

Atmosphere: 3

Food: 2

Service: 1

Noah Gorsuch

Staff is slow and bad at the job. Instead of telling me they were out of what I added to my order, they wrote a “sorry” on the wrapper and didn’t refund me. Food was uneven, there was one bite that had ALL of the sour creme in it.

Atmosphere: 3

Food: 2

Service: 1

Diane Davis

Always good

Atmosphere: 5

Food: 5

Service: 5

Anthony Urbancic

Staff needs to be mindful when you have an open kitchen. Placed our order on the kiosk stood in the lobby waiting to pay since we were paying cash. After standing there for 10 minutes listening to the staff laughing and talking in a back office walked out. Great customer service.

And again 7/13 gave them another try ordered on the kiosk, again stood there while the female employee was on her phone. After a few minutes looked up and rudely said did you need some help. Informed her we needed to pay, she walked looked at the screen and yelled to someone else then walked towards the back again. So for the 2nd time left without food. This location has the worst customer service. So much for 2nd chances.

Service: 1

Doug Johnson

The prices at this location are so much higher than everywhere else.

Atmosphere: 3

Food: 4

Service: 4

Ted Hooper

Quality of food is pathetic

Atmosphere: 1

Food: 1

Service: 3

Gregory Halloran

Waited 30 minutes in drive through for value meal with no communication after ordering one value box

Atmosphere: 1

Food: 3

Service: 1

Le Sot

They ALWAYS forget to put sauce packets with my mobile order

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