Subway
125 Stephenson St, Grayville
(618) 375-7900
Recent Reviews
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Probably the best Subway I’ve ever eaten, the staff were very knowledgeable and careful with how they made my sandwich and really made me feel welcome 10 out of 10!
Atmosphere: 5
Food: 5
Service: 5
best service by Ashish.
Good food ,
Excellent service.
Atmosphere: 5
Food: 5
Service: 5
I gave 5 stars for the hospitality and attentiveness to detail. I would definitely recommend all near by truckers to make a visit this Subway location and experience what customer service truly is....
Atmosphere: 5
Food: 5
Service: 5
So there I was driving through the great state of Illinois, on the verge of starving to death! Haven’t ate anything for two whole hours. Then coming up on the horizon, A Subway. I pulled into the parking lot. Went inside and was greeted by wonderful employees. The food was fresh, the bread smelt so good. My taste buds were cheering like the crowd in the Super Bowl.!!
Thank you for an amazing meal and time!!
Atmosphere: 5
Food: 5
Service: 5
Wonderful place! Easily the best sub I’ve had from any subway
Atmosphere: 5
Food: 5
Service: 5
Henai was great and Subs were made with the Customer in mind love it
Atmosphere: 4
Food: 5
Service: 5
Such nice people that work and make the subs in this Subway. A male and female behind the counter. They were so friendly and welcoming. I wished we lived in this area so that we could visit this store and be greeted by such lovely people! They even surprised us with an extra cookie!!
The Thai chicken sandwich was absolutely delicious too. She made recommendations for toppings too and they were perfect!
Atmosphere: 5
Food: 5
Service: 5
This Subway is the best place to go! The staff is friendly and attentive, ensuring that your order is exactly what you want. Overall, I highly recommend this Subway for anyone looking for a tasty and satisfying sandwich experience.
🤩🤩🤩🤩
Atmosphere: 5
Food: 5
Service: 5
Subways are all pretty similar. This one though had a nice young man working who was very pleasant and kind. He provided exceptional service and made my sandwich to perfection. I would eat here again.
Atmosphere: 4
Food: 4
Service: 5
Fast and polite. Toppings were a bit unsymmetrical, making the sandwich disorganized and partially just bread.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
I usually try to give people the benefit of the doubt, but after reading other reviews, I knew I wasn’t aloneand unfortunately, every word about this place is true. The employee I interacted with, Nikki (a middle-aged woman with red hair in a bun), matched the previous complaints exactly: rude, inattentive, and flat-out unprofessional.
She greeted me with a flat stare and didn’t say a single word throughout the entire interaction—not even a “hello” or “what can I get you.” When I tried to clarify part of my order, she just walked away mid-sentence to restock chips, then came back like nothing happened. She moved at a painfully slow pace, like she was trying to make a point, and acted irritated anytime I asked for a topping. The whole vibe felt like I was an inconvenience rather than a paying customer..
If this is the standard of service this location allows, it’s no wonder people are fed up. Between ignored mobile orders, a useless drive-thru, and staff that seem to resent the customers, it’s clear something needs to change. If I could give a zero i would. I genuinely hope management takes action starting with reevaluating Nikki’s position at this store!
Atmosphere: 1
Food: 1
Service: 1
I’ve never felt compelled to leave a negative review, but my experience at this location was really bad. The employee who helped me (a larger woman with red hair tied in a bun I think the name way “Nikki”) was outright rude and unprofessional. From the moment i approached the counter, she was glued to her phone, barely glancing up to take my order. When i asked a question about the bread options, she rolled her eyes and sighed like i had inconvenienced her.
Her attitude wasn’t the only issue. She handled ingredients sloppily dropping lettuce on the counter and still tossing it onto my turkey sub. The sandwich was a mess by the time she wrapped it. When I politely asked for a napkin, she said, They’re over there, pointing across the store without lifting a finger.
To top it off, she talked loudly with a coworker about her plans while ignoring the line of customers. The whole interaction left me feeling unwell . I get that everyone has bad days, but customer service shouldn’t be optional.
Avoid this location unless you enjoy overpriced disappointment and attitude with a side of red hair. Management needs to retrain staff or find employees who care.
Atmosphere: 1
Food: 2
Service: 1
Not opened as advertised.
Very friendly service, excellent food
I went in there for a quick lunch. The lady that made our sandwiches did them in less than 5 minutes, and she did 3 sandwiches!!! I paid around $60 for 3 sandwiches, 3 bags of chips, 1 bottle of soda, and 6 cookies!! I'd say a good experience overall
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