I been coming to this location around for 2 years and Alberto and Jonathan they are the best!
Atmosphere: 5
Food: 5
Service: 5
Ariana Mora
Buffalo wild wings in Gurnee…..The food is good but the service is terrible,it takes so long to get the food especially when you order online,they give you a pickup time and when you get there,you need to wait 30 to 40 minutes. They always say that their busy but sometimes the restaurant is not that busy, and if they give you a time they should be ready that’s why people order time ahead. All the pickup parking spots are occupied when nobody is picking up any food.
Yanira Magana
Shout out John very quick & great service!
Atmosphere: 4
Food: 4
Service: 5
Julissa Ortiz
The food was great, and John was incredibly nice, attentive, and engaging. He made sure we had everything we needed and checked in often, which really made the experience enjoyable. Although it was disappointing that burgers weren’t available, the manager was understanding and offered us 15% off for not being informed ahead of time. John’s great attitude and service definitely made up for it — he turned what could’ve been a letdown into a really pleasant dining experience.
Atmosphere: 3
Food: 3
Service: 4
Daryl Thompson
My daughter and I stopped in late on a Saturday evening, around 11:32 pm (10-25-25). There was no hostess there to greet and seat us. The restaurant wasn't too busy, but we waited patiently to be seated. Once we were met by the hostess, we were taken to a crowed area and seated at a high-top table next close to the bar. I asked if we could get a booth, as they're much more comfortable.
She mentioned that they were rotating and took us to a booth that I just saw a male waiter cleaning while we were waiting to be seated. Although he attempted to clean the booth, it was still filthy when we were seated. My particular side of the booth was still moist from the nasty towel he used to attempt to clean the booth prior to us being seated. My side of the booth had barley enough clean space to actually sit (only 25% was was suitable, while the other 75% of my booth seat was showing crumbs and other nasty looking items on it).
Our waiter came over and I let him know that this was unacceptable and that we would need this to actually be clean if we were going to sit here. The booth table, like most of the side of the restaurant that we were on had napkins and what looked like the aftermath of several Chunk E Cheese kids parties on the floor. I really couldn't believe the manager let this place look this bad regardless of the reason.
Our waiter tried to sweep up the mess, as my daughter and I decided to not sit at the filthy booth and to take a small table right across from the booth. My daughter noticed that the new table we took also wasn't cleaned properly, as it had a hair on it before we even sat down. I also requested that he reclean this table. I received a text from a friend at 11:36, and this was when we placed our order. We had 10 boonless wings, and a burger and chicken dippers off of the 2 for 20 menu. We received our drinks and never heard from the waiter again.
We both went to the restroom after our order and I grabbed some napkins from the bar to dry my hands while going back to our table. I used the damp napkins to whip down the table again since it still wasn't dry. The napkins looked dirty after using them to dry the table, showing how dirty it really was!
Another group teenagers came into the restaurant and took the dirty booth across from us. I noticed that they got their food within 5 mins, although we were defiantly seated and order before them. I waited until 12:05 to finally ask another waiter if he was the manager. I thought he was only because he didn't have on a normal uniform, he seemed to be wearing a normal t- shirt unrelated to the restaurant (although I may be wrong). He diapered to go check on our food. I then decided that if our food wasn't at our table by 12:10 am, that we would simply leave and hit a drive through restart, as we were still 2 hours from home and just wanted to eat and get back on the road.
The food never showed by, so we left. I called and asked for a manager and she took my call. She sated that we didn't actually wait as long as we did, because the waiter who can't clean a booth, didn't put in our order until 12:52, which was approximately 15 minutes after we placed our order. So that means that he purposefully waited to put our order in. I'm guessing he was offended that I had him clean 2 tables after he thought they were good enough to seat paying customers.
The female manger also stated during our conversation that chicken dippers take much longer to fry compared to the rest of our fried food order and that's why it was taking so long.
I have been patronizing this chain for over 20 years now, back when we still called it BW3'S! So to get this type of service was very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Zuzanna Grabowska
The manager here needs to be fired asap. Waitress is awesome. Manager just walking around with his ipad while the place looks like a tornado blew thru
Service: 5
Massiel Sanchez Giles
All I have to say, is ALBERTO is the best server/bartender. He is so friendly and such great energy. Will be back just to sit at the bar.
Atmosphere: 5
Food: 4
Service: 5
Kendra Owens
I was here Saturday for lunch and I had a waitress named Kristi she was no nice and accommodating to my and my family
Atmosphere: 5
Food: 5
Service: 5
GreaterDuck
It was a long wait, but aliyah has to be the nicest server around. DO NOT LET HER GO
Great place and great food but our food took awhile to get to us even though the place wasn't busy (maybe had 10 tables with customers)
Atmosphere: 5
Food: 5
Service: 2
S M K
I was getting creeped on at the bar and was very uncomfortable, the staff immediately noticed and was on top of it. They made me feel so safe, even walked me to my car. Can’t thank them enough.
Atmosphere: 5
Food: 5
Service: 5
Jessica Salgado
I have the app and tried to order to get the wing bundle deal since I know it's only thorough online ordering and it wouldn't taken my order,when I press checkout it'll just take for ever to load and later the app would restart. So later I tried to order on the website and it would let me, it'll say that the location wasn't taking any online orders. Keep in mind ai tried over 30 min to do an order and it wouldn't let me. So I called and explained the issue and the guy told to try again in 10 min and I said I already tried too many times and I just wanted my food and asked him nicely if he could honor me the price deal since online ordering wasn't working and told me no. How is it fault? Why couldn't they just provide the costumers service, is not like I was asking for free food🙄
rapscholar79
I walked into your store in Gurnee, was not greeted by the staff that could be seen conversing with another staff member, then I had to get the bartender’s (James) attention by waving my hands, then they came over, still no greeting, asked me what I wanted, I said a menu, he placed the menu on the bar and immediately walked away, he then went and sat another guest, took their order and then went to the back, after about 5-10 minutes he came back out and started taking my order and while I am in the middle of ordering he just walks off, I asked to see the manager and he said what do you want me to do?
James is an amazing worker, 11/10 service
Atmosphere: 5
Food: 5
Service: 5
I been coming to this location around for 2 years and Alberto and Jonathan they are the best!
Atmosphere: 5
Food: 5
Service: 5
Buffalo wild wings in Gurnee…..The food is good but the service is terrible,it takes so long to get the food especially when you order online,they give you a pickup time and when you get there,you need to wait 30 to 40 minutes. They always say that their busy but sometimes the restaurant is not that busy, and if they give you a time they should be ready that’s why people order time ahead. All the pickup parking spots are occupied when nobody is picking up any food.
Shout out John very quick & great service!
Atmosphere: 4
Food: 4
Service: 5
The food was great, and John was incredibly nice, attentive, and engaging. He made sure we had everything we needed and checked in often, which really made the experience enjoyable. Although it was disappointing that burgers weren’t available, the manager was understanding and offered us 15% off for not being informed ahead of time. John’s great attitude and service definitely made up for it — he turned what could’ve been a letdown into a really pleasant dining experience.
Atmosphere: 3
Food: 3
Service: 4
My daughter and I stopped in late on a Saturday evening, around 11:32 pm (10-25-25). There was no hostess there to greet and seat us. The restaurant wasn't too busy, but we waited patiently to be seated. Once we were met by the hostess, we were taken to a crowed area and seated at a high-top table next close to the bar.
I asked if we could get a booth, as they're much more comfortable.
She mentioned that they were rotating and took us to a booth that I just saw a male waiter cleaning while we were waiting to be seated. Although he attempted to clean the booth, it was still filthy when we were seated. My particular side of the booth was still moist from the nasty towel he used to attempt to clean the booth prior to us being seated. My side of the booth had barley enough clean space to actually sit (only 25% was was suitable, while the other 75% of my booth seat was showing crumbs and other nasty looking items on it).
Our waiter came over and I let him know that this was unacceptable and that we would need this to actually be clean if we were going to sit here. The booth table, like most of the side of the restaurant that we were on had napkins and what looked like the aftermath of several Chunk E Cheese kids parties on the floor. I really couldn't believe the manager let this place look this bad regardless of the reason.
Our waiter tried to sweep up the mess, as my daughter and I decided to not sit at the filthy booth and to take a small table right across from the booth. My daughter noticed that the new table we took also wasn't cleaned properly, as it had a hair on it before we even sat down. I also requested that he reclean this table. I received a text from a friend at 11:36, and this was when we placed our order. We had 10 boonless wings, and a burger and chicken dippers off of the 2 for 20 menu. We received our drinks and never heard from the waiter again.
We both went to the restroom after our order and I grabbed some napkins from the bar to dry my hands while going back to our table. I used the damp napkins to whip down the table again since it still wasn't dry. The napkins looked dirty after using them to dry the table, showing how dirty it really was!
Another group teenagers came into the restaurant and took the dirty booth across from us. I noticed that they got their food within 5 mins, although we were defiantly seated and order before them. I waited until 12:05 to finally ask another waiter if he was the manager. I thought he was only because he didn't have on a normal uniform, he seemed to be wearing a normal t- shirt unrelated to the restaurant (although I may be wrong). He diapered to go check on our food. I then decided that if our food wasn't at our table by 12:10 am, that we would simply leave and hit a drive through restart, as we were still 2 hours from home and just wanted to eat and get back on the road.
The food never showed by, so we left. I called and asked for a manager and she took my call. She sated that we didn't actually wait as long as we did, because the waiter who can't clean a booth, didn't put in our order until 12:52, which was approximately 15 minutes after we placed our order. So that means that he purposefully waited to put our order in. I'm guessing he was offended that I had him clean 2 tables after he thought they were good enough to seat paying customers.
The female manger also stated during our conversation that chicken dippers take much longer to fry compared to the rest of our fried food order and that's why it was taking so long.
I have been patronizing this chain for over 20 years now, back when we still called it BW3'S! So to get this type of service was very disappointing.
Atmosphere: 1
Food: 1
Service: 1
The manager here needs to be fired asap. Waitress is awesome. Manager just walking around with his ipad while the place looks like a tornado blew thru
Service: 5
All I have to say, is ALBERTO is the best server/bartender. He is so friendly and such great energy. Will be back just to sit at the bar.
Atmosphere: 5
Food: 4
Service: 5
I was here Saturday for lunch and I had a waitress named Kristi she was no nice and accommodating to my and my family
Atmosphere: 5
Food: 5
Service: 5
It was a long wait, but aliyah has to be the nicest server around. DO NOT LET HER GO
Restaurantji Recommends
Great place and great food but our food took awhile to get to us even though the place wasn't busy (maybe had 10 tables with customers)
Atmosphere: 5
Food: 5
Service: 2
I was getting creeped on at the bar and was very uncomfortable, the staff immediately noticed and was on top of it. They made me feel so safe, even walked me to my car. Can’t thank them enough.
Atmosphere: 5
Food: 5
Service: 5
I have the app and tried to order to get the wing bundle deal since I know it's only thorough online ordering and it wouldn't taken my order,when I press checkout it'll just take for ever to load and later the app would restart. So later I tried to order on the website and it would let me, it'll say that the location wasn't taking any online orders. Keep in mind ai tried over 30 min to do an order and it wouldn't let me.
So I called and explained the issue and the guy told to try again in 10 min and I said I already tried too many times and I just wanted my food and asked him nicely if he could honor me the price deal since online ordering wasn't working and told me no.
How is it fault? Why couldn't they just provide the costumers service, is not like I was asking for free food🙄
I walked into your store in Gurnee, was not greeted by the staff that could be seen conversing with another staff member, then I had to get the bartender’s (James) attention by waving my hands, then they came over, still no greeting, asked me what I wanted, I said a menu, he placed the menu on the bar and immediately walked away, he then went and sat another guest, took their order and then went to the back, after about 5-10 minutes he came back out and started taking my order and while I am in the middle of ordering he just walks off, I asked to see the manager and he said what do you want me to do?
Atmosphere: 4
Food: 1
Service: 1
ALBERTO WAS THE BEST SERVER EVER!! 10/10 SERVICE
Atmosphere: 5
Food: 5
Service: 5
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