Was neglected the entire 2 hours of being there. The tables who sat after us got their drinks and food way before us and were checked on multiple times by our server Tiffany. After an hour and 20 minutes of not getting our food and our server not communicating or checking in with us as to where our food was at, we flagged her down to see how much longer our food would be. As soon as she checked she came back with our food. My fries were hard and my guess is that the food was ready and sitting in the window for a good amount of time. We asked for to go boxes so we could leave and for a manager to explain our frustration. The manager Luis looked like he didn’t care at all about what happened to us and didn’t apologize. Just said “let me see what I can do.” After complaining to him I told him I’m sorry for the fuss but my boyfriend and I are servers as well and know what good service entails of. Regardless of how busy the restaurant was, Tiffany walked past us multiple times and didn’t check in with us even though we had no food on our table for over an hour. Yet she was able to check on the bigger parties that sat after us numerous times. We could have been such an easy table to take care of! We were just a two top. Had she just checked in with us and communicated with us during our time there this could have all been avoided. Instead we were left hanging for 2 hours. Luis dropped off our barely discounted check and said “accidents happen.” What accident was there? That made me even more upset. No apology or accountability for not knowing how to manage a restaurant or wanting to improve the guest experience. I can’t get my 2 hours of time wasted here back but I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Christopher Royston
Horrible Service , had to wait over 30 minutes for a carry out order. They have no people and need help !
Atmosphere: 1
Food: 1
Service: 1
Barbara WOW
The app, special was going on yum 😋
Atmosphere: 5
Food: 5
Service: 5
crystal Martinez
I don’t recommend people coming to this restaurant, my reasoning for this is because they charge for orders that were never ordered. Then when asked about it, employees are not helpful nor take into consideration to discuss about the issue in a proper manner. Terrible customer service and of are of no help unfortunately.
To begin with the server who attended me named Alexander and I went to celebrate my friends birthday. Went in the restaurant and only wanted to pay for my partner, the birthday guy and me. But was later on charged me for an order of ultimate nachos that I never purchased. When I called the next day to ask about why I was charged that and asked to speak with the server who helped me that day which is Alexander he began to laugh and said he wouldn’t help me. (I understand that in this workplace you can’t remember people and are busy, although what I fail to understand is to have the simple curtesy of being polite about it.
Then asked what I wanted to do about it and decided we weren’t getting anywhere and asked for the manager. I said I apologized I didn’t pay attention to the receipt the day of and that I know people can lie about these situations for refunds. But asked for them to look into the cameras and get proof and the manager said yes that she would look into it when she could. Asked for more details about the day and gave them to her and said she would give a call back soon. Till this day no response back. No call. And I regret tipping for the attitude given to me when I asked nicely and instead be mocked at.
I don’t mind paying for what I ordered, however if I would like not to pay for what I never ordered in the first place. (Whoever picked up kept saying no one in that place was named that and I had to ask multiple times for him because I knew he did and later on passed me the phone to him after mutilple attempts of lying.)
Atmosphere: 1
Food: 1
Service: 1
Clarisa Campbell
Came to celebrate with our graduating sailor from the navy today. Had us waiting at the lobby for a good time, no greetings or a “we’ll be with you shortly”. If you are planning to celebrate avoid going here servers look like they require supervision to stay on task.
Atmosphere: 1
Food: 1
Service: 1
Henry Saucedo
Great food one of the best burgers I had in a while
Atmosphere: 5
Food: 5
Service: 5
Leland Danzer
Really great experience at B-dubs. Even my kids had fun and enjoyed the food!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Ultimate Nachos, Hot, Traditional Wings
Patience Veysey
Worst place I’ve ever been in my life. I’d rather have another c-section than go back.
Atmosphere: 1
Food: 1
Service: 1
Peter Leguizamon
comically understaffed with exceptionally rude people and terrible food. complete joke of a restaurant, just gross
Salma Qasem
I don’t even write reviews but I had to rate my terrible experience I had 7/21/25… I placed an order online, I go in store to pick it up… I’m waiting in the pick up place for more than 15-20 mins to pick up an order that should already be “ready” it was hard to get an employees attention. And if yall are that understaff, hire more people hello? Now my food is pretty much cold by the time I get home bc of the long wait I had to wait in store just to get my food. I get home I take out the food, they literally probably threw a hand full of fries in the box. I can’t even make it up there we’re barely ANY fries in the fries “basket” that is beyond ridiculous. For something I spent more than $20 on, I’m expecting to get my moneys worth. Yeah NO. I would give this 0 stars if I could. DO BETTER GURNEE BUFFALO WILD WINGS YALL SUCK
I placed a to go order and the server and manager were very nice. However when I asked if the Boneless wings were breaded my server said no. As it wasvThurday Boneless wings are on Sale. After about Fifty minutes waiting in house I was told they were short a cook. When dinner came I checked it all before leaving and the little tiny boneless breaded wings looked horrible. So I declined them and was offered none in. I get home to my family and both my husband and son said worst dinner ever. The coleslaw was terrible no flavor. Tater tots were not even good. I would never dine in or out again here. Too bad. I tried to surprise my family as I thought the guys would love it. We all said it was very bad.
Atmosphere: 2
Food: 1
Service: 2
Bradley Groenewold
Alicia was our waitress. Despite having to deal with some rude customers, she was amazing. Great work!
Atmosphere: 5
Food: 5
Service: 5
Tim
I’ve used their Take-Out/Delivery service multiple times and I’ve had so many consistently poor experiences with it that I had to leave a review. It takes about 15 minutes just for an employee to come help you at the desk even if the place is empty, and then another 15-20 to get your order after that. All-in-all you’re pretty much guaranteed to wait 30 minutes after your scheduled pick up time to get your food. Also, sometimes your order will be ready to go sitting behind the desk in the back for some reason rather than out on the take-out shelves for pick up which would speed things along for everyone. Please please please be more accurate with how you guys schedule pick up times for orders. Too often orders not ready when they’re supposed to be, even if the place is dead slow inside.
Service: 1
Madeline Valdivia
This place doesn’t have such a crappy rating for no reason. They are incompetent of getting your order right, even if you place an online order, and wait over an hour they will do something incredibly stupid, LIKE GIVE SOMEONE ELSE YOUR ORDER!!!!!!!!!!!!!!!!!!!!! And please please please don’t comment to submit an online complaint because I already did. How about you take some accountability and respond something that’s isn’t copied and pasted into every single negative review on here.
Atmosphere: 1
Food: 1
Service: 1
Keanu Taitingfong
Definitely one of the cleaner restaurants nearby. I visited during lunch, when it's slower, and the waiting time to recieve the food was only 7 minutes!
Our waiter, James, was phenominal! 🔥 Thank you for the great service! ⭐️⭐️⭐️⭐️⭐️
Was neglected the entire 2 hours of being there. The tables who sat after us got their drinks and food way before us and were checked on multiple times by our server Tiffany. After an hour and 20 minutes of not getting our food and our server not communicating or checking in with us as to where our food was at, we flagged her down to see how much longer our food would be. As soon as she checked she came back with our food. My fries were hard and my guess is that the food was ready and sitting in the window for a good amount of time. We asked for to go boxes so we could leave and for a manager to explain our frustration. The manager Luis looked like he didn’t care at all about what happened to us and didn’t apologize. Just said “let me see what I can do.” After complaining to him I told him I’m sorry for the fuss but my boyfriend and I are servers as well and know what good service entails of. Regardless of how busy the restaurant was, Tiffany walked past us multiple times and didn’t check in with us even though we had no food on our table for over an hour. Yet she was able to check on the bigger parties that sat after us numerous times. We could have been such an easy table to take care of! We were just a two top. Had she just checked in with us and communicated with us during our time there this could have all been avoided. Instead we were left hanging for 2 hours. Luis dropped off our barely discounted check and said “accidents happen.” What accident was there? That made me even more upset. No apology or accountability for not knowing how to manage a restaurant or wanting to improve the guest experience. I can’t get my 2 hours of time wasted here back but I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Horrible Service , had to wait over 30 minutes for a carry out order. They have no people and need help !
Atmosphere: 1
Food: 1
Service: 1
The app, special was going on yum 😋
Atmosphere: 5
Food: 5
Service: 5
I don’t recommend people coming to this restaurant, my reasoning for this is because they charge for orders that were never ordered. Then when asked about it, employees are not helpful nor take into consideration to discuss about the issue in a proper manner. Terrible customer service and of are of no help unfortunately.
To begin with the server who attended me named Alexander and I went to celebrate my friends birthday. Went in the restaurant and only wanted to pay for my partner, the birthday guy and me. But was later on charged me for an order of ultimate nachos that I never purchased. When I called the next day to ask about why I was charged that and asked to speak with the server who helped me that day which is Alexander he began to laugh and said he wouldn’t help me. (I understand that in this workplace you can’t remember people and are busy, although what I fail to understand is to have the simple curtesy of being polite about it.
Then asked what I wanted to do about it and decided we weren’t getting anywhere and asked for the manager. I said I apologized I didn’t pay attention to the receipt the day of and that I know people can lie about these situations for refunds. But asked for them to look into the cameras and get proof and the manager said yes that she would look into it when she could. Asked for more details about the day and gave them to her and said she would give a call back soon. Till this day
no response back. No call. And I regret tipping for the attitude given to me when I asked nicely and instead be mocked at.
I don’t mind paying for what I ordered, however if I would like not to pay for what I never ordered in the first place.
(Whoever picked up kept saying no one in that place was named that and I had to ask multiple times for him because I knew he did and later on passed me the phone to him after mutilple attempts of lying.)
Atmosphere: 1
Food: 1
Service: 1
Came to celebrate with our graduating sailor from the navy today. Had us waiting at the lobby for a good time, no greetings or a “we’ll be with you shortly”.
If you are planning to celebrate avoid going here servers look like they require supervision to stay on task.
Atmosphere: 1
Food: 1
Service: 1
Great food one of the best burgers I had in a while
Atmosphere: 5
Food: 5
Service: 5
Really great experience at B-dubs. Even my kids had fun and enjoyed the food!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Ultimate Nachos, Hot, Traditional Wings
Worst place I’ve ever been in my life. I’d rather have another c-section than go back.
Atmosphere: 1
Food: 1
Service: 1
comically understaffed with exceptionally rude people and terrible food. complete joke of a restaurant, just gross
I don’t even write reviews but I had to rate my terrible experience I had 7/21/25… I placed an order online, I go in store to pick it up… I’m waiting in the pick up place for more than 15-20 mins to pick up an order that should already be “ready” it was hard to get an employees attention. And if yall are that understaff, hire more people hello? Now my food is pretty much cold by the time I get home bc of the long wait I had to wait in store just to get my food. I get home I take out the food, they literally probably threw a hand full of fries in the box. I can’t even make it up there we’re barely ANY fries in the fries “basket” that is beyond ridiculous. For something I spent more than $20 on, I’m expecting to get my moneys worth. Yeah NO. I would give this 0 stars if I could. DO BETTER GURNEE BUFFALO WILD WINGS YALL SUCK
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I placed a to go order and the server and manager were very nice. However when I asked if the Boneless wings were breaded my server said no. As it wasvThurday Boneless wings are on Sale. After about Fifty minutes waiting in house I was told they were short a cook.
When dinner came I checked it all before leaving and the little tiny boneless breaded wings looked horrible. So I declined them and was offered none in. I get home to my family and both my husband and son said worst dinner ever. The coleslaw was terrible no flavor. Tater tots were not even good. I would never dine in or out again here. Too bad. I tried to surprise my family as I thought the guys would love it. We all said it was very bad.
Atmosphere: 2
Food: 1
Service: 2
Alicia was our waitress. Despite having to deal with some rude customers, she was amazing. Great work!
Atmosphere: 5
Food: 5
Service: 5
I’ve used their Take-Out/Delivery service multiple times and I’ve had so many consistently poor experiences with it that I had to leave a review. It takes about 15 minutes just for an employee to come help you at the desk even if the place is empty, and then another 15-20 to get your order after that. All-in-all you’re pretty much guaranteed to wait 30 minutes after your scheduled pick up time to get your food. Also, sometimes your order will be ready to go sitting behind the desk in the back for some reason rather than out on the take-out shelves for pick up which would speed things along for everyone. Please please please be more accurate with how you guys schedule pick up times for orders. Too often orders not ready when they’re supposed to be, even if the place is dead slow inside.
Service: 1
This place doesn’t have such a crappy rating for no reason. They are incompetent of getting your order right, even if you place an online order, and wait over an hour they will do something incredibly stupid, LIKE GIVE SOMEONE ELSE YOUR ORDER!!!!!!!!!!!!!!!!!!!!! And please please please don’t comment to submit an online complaint because I already did. How about you take some accountability and respond something that’s isn’t copied and pasted into every single negative review on here.
Atmosphere: 1
Food: 1
Service: 1
Definitely one of the cleaner restaurants nearby. I visited during lunch, when it's slower, and the waiting time to recieve the food was only 7 minutes!
Our waiter, James, was phenominal! 🔥 Thank you for the great service! ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
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