Chick-fil-A
$ • Fast Food, Chicken Shop, Salad
Hours:
6550 Grand Ave, Gurnee
(847) 782-9294
About Chick-fil-A
Customers' Favorites
Chick-fil-A Reviews
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Awful service. They forget food and don’t correct it. Will not be back.
They forgot my coworkers food and their only solution was I could get a credit. Ok, but my coworker wanted her food. And the manager doesn’t call you back.
Ammaria was rude when we went to the counter for drink refills. Right before we had gotten our refills, another customer came up, cut in front of us, and got a refill on lemonade. When we asked for a refill on lemonade, Ammaria told us we could not get a refill on lemonade. She said we would have to pay extra for a lemonade. We chose another drink, and the whole time she was interacting with us she had her personal headphones in and made no eye contact.
Ratings
Menu
Hours
| Monday | 6:30AM - 10PM |
| Tuesday | 6:30AM - 10PM |
| Wednesday | 6:30AM - 10PM |
| Thursday | 6:30AM - 10PM |
| Friday | 6:30AM - 10PM |
| Saturday | 6:30AM - 10PM |
| Sunday | Closed |
Chick-fil-A offers a variety of tasty food options, although there may be occasional issues with missing items or undercooked items. The parking lot can be busy during peak hours, but there is ample parking available. Despite some challenges, the staff is generally adept at handling mistakes and resolving them promptly. The restaurant is family-friendly, with a dedicated play area for children. While there have been some complaints about slow service, cleanliness, and occasional unprofessional behavior from employees, the overall dining experience is positive, with friendly service and a welcoming atmosphere. Customers have praised the exceptional service provided by staff members like Veronica and Ron, who have gone above and beyond to ensure a memorable experience.