Cooper’s Hawk Winery & Restaurants- Gurnee

Extremely slow and weak service for our party 12. The waitress was very nice but could not keep up. Management needs to support waiters more with service for large parties. We were there over 3 hours due to slow drink and food service. Table was rarely cleared and only when we stacked our plates and placed them at end of table for waiter to grab. Food was mediocre. Overall, we left underwhelmed and disappointed. No one from our group wants to return.

Dani (like Devito) was our server, and she was excellent!! We've had her previously and always try to request being in her section. She knows the menu and is attentive to food allergies (one person in our party has some major allergies). The wine was great, the food was excellent and the service was even better! Highly recommend, but can I keep Dani as our secret? 😉

We love Cooper's Hawk in Gurnee. The food is always delicious and reasonably priced for this type of restaurant. Whenever we eat there we request to sit at Dani's table. She's very personable, friendly and takes excellent care of us every time. At this point, she knows our favorite meals and wine and recommends options she thinks we'll enjoy. She makes our experience at Cooper's Hawk and is a major reason we keep going back.

Food was very good and great variety. Liked that they offered non-alcoholic cocktails too.

The food and wine was great. Only complaint is we got seated 10 mins after our reservation and I think they didn't pay attention to what type it was. I went there for my birthday and I had to remind them.

I think for the price, this place is good for a nice date. The food is always solid and the atmosphere is great. I’ve had the medallions several times and it’s one of the better things on the menu. The in house moscato is excellent.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Drunken Shrimp, Fried Calamari

Surf and turf was delicious albeit it left me wanting as the steak portion was rather small. Lots of rich white women yapping about nothing loudly in the front which is not the establishments fault. Just be ready to hear some dumb stuff waiting for a table.

Atmosphere: 3

Food: 5

Service: 5

Great service, delicious risotto , not really a fan of the curved booths to diner in so all for a table of you have people with mobility issues

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Pretzel Bread, Braised Short Rib Risotto

I absolutely adore this restaurant and the food is always fantastic! The service was great overall, but I do have to mention that the host at the front desk during my visit was quite rude and had an unpleasant attitude. It seemed like she wasn’t happy to be there or just didn’t enjoy her job. I wish I had caught her name, but it definitely stood out as a negative part of the experience.

Atmosphere: 4

Food: 5

Service: 5

Just overall bad. The wait to be seated with a reservation is pathetic. Table service embarrassing. They paid for the table next to me whole meal. And completely ignored others. They just can't and don't want to do to better. They dont care with the bad reviews because they will still cash in on weekends. But save your money go else where.

Cooper’s Hawk in Gurnee is a great spot for a nice meal and quality wine. The atmosphere is upscale yet comfortable, making it a great place for a date night or dinner with friends and family. The food is well-prepared with a good variety of options, and the wine selection is excellent, especially if you enjoy trying different blends. Service is generally attentive, though it can be a bit slow during peak times. The only downside is that the prices are on the higher side, but the experience and quality make it worth it. Overall, a solid choice for a great meal and wine!

Dietary restrictions: I have allergies and they accommodated me with ease.

Parking: I had to park in the back because it was so packed. Minimal issues

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Cooper's Hawk Chicken Giardiniera

I have been a regular since this Cooper's Hawk location opened. Kyle, Amanda, and Gio (now gone) always took care of me and my friends at the bar top. They are fast, friendly & always made our experience a good one. We LOVE drinking and dining with them.

Recently a new older female bartender has been taking care of us. To say that we are upset/disappointed is an understatement. To start, she was wrong about a drink we were trying to order (the cocktail I order EVERY single time I visit) and told me I could not order it. When I politely asked if she could double check she gave me attitude, spoke to me like I was a child saying "sureeee you can have whatever you want." The look on my face was something like "????" We attempted to put in our food order for about 20 minutes and she would walk away every single time. Every question we asked was met with attitude and sarcasm. We will no longer be sitting at the bar top, if we decide to come back.

If Kyle and Amanda are working I know we will have great customer service. We may find a new location to be regulars at as she has ruined our experience a handful of times now. Please speak to her about how she is treating customers, especially regulars.

Atmosphere: 1

Food: 4

Service: 1

We were at the Gurnee location for dinner tonight. Gabby (Gabriell) was our waitress and she was amazing! She greeted us quickly, gave great recommendations, and she smiled the whole time. We will be requesting her every time we dine there!

Hubby's birthday, just the two of us. Had reservations and promptly seated at a nice booth by very friendly hostess. She was kind and provided details about the establishment after her finding out we were first-time diners. Initial service was prompt, grey goose cosmo was excellent, nice house merlot. Received my bisque, waited for my husbands salad as to not start dinner without him. Salad came 10 minutes later with our calamari appetizer. So, bisque is no longer warm. Bisque was super yummy though, hubby's ceasar salad very good. Calamari was over-cooked. Hubby couldn't cut it in half with a knife. Didn't eat it. Meals came, jumbalaya was very good, per husband. My shrimp and scallop risoto was undercooked. The risoto was hard to chew. The manager came over apologized and took mine and the appetizer plate away. Assured us we would not be charged and offered another meal. I knew my husband wouldn't start to eat his meal until I received mine, so I declined. At my request, the manager returned to our table and confirmed the calamari was overcooked and the risoto was undercooked. He said he tasted both of the plates in the kitchen. He apologized again. I did order a second amazing gg cosmo and a creme brulee at this time. Might as well have my favorite desert while my husband eats his meal. The manager informed us the desert would be at no charge. 15 minutes later, no drink and no brulee. I could see the disappointment on my husbands face. Requested the server to just bring the bill and not the drink or brulee as my husbands meal was now cold. She was apologetic. The items were removed from the bill, as the manager said. We really wanted to like this restaurant. I can only hope the managers of this establishment use this review as a message that more training is needed. Front of house staff are great. It was unfortunate to leave hungry and disappointed from my husband's birthday dinner.

Atmosphere: 3

Food: 2

Service: 2

have only had bad experiences here! finally opened a membership with them since this location opened, but the few times i have been there have been awful. went tonight and only had 5 out or my 8 tastings and the server said since she had lost count, she would only serve me one more tasting. another visit, the server did not come back with my card and turns out he put my card in someone elses receipt and they had left already. another time, was told it was a two hour wait, but found an opening on their app. once i told them i had made a reservation, host said i will be the last one seated since “i just made the reservation online” and made me wait extra, after the reservation time. membership is not worth it if all their service is very poor!

Atmosphere: 2

Food: 4

Service: 1