McDonald's

5555 Grand Ave, Gurnee
(847) 336-8865

Recent Reviews

znri

my 20pc nuggets were SO HARD i almost lost my tooth.... fries were cold and unsalted, they tasted old .-. they need to up there game fr fr bunch of mark ahh bihs bro, they lucky my kid was in the car i'd beat they ahh

Atmosphere: 1

Food: 1

Service: 4

Kelly Christie

Sad fast food does not have people at counter anymore and you order your food on a screen.

Lamont Paige

Went inside cashier and manager was very

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac, Chicken Mcnuggets

Lilibeth p

I am very disappointed and upset with what happened this morning. This used to be my favorite McDonald's location. The way I feel, I am NEVER going back. It took a long time for the guy getting our order from the drive through to understand what we were ordering so I looked at the receipt and sure enough, it was the wrong order. So as not to cause a traffic jam at the drive through line, I decided to come in despite the snowy, cold weather. The only thing I said was that I got overcharged and my order is wrong. The cashier gave me a very mean look and started interrogating me on exactly what I ordered. She was VERY RUDE and acted like a WITCH for no reason. I expected an apology and instead the whole experience left a BAD TASTE in my mouth. I did not know how to react; I was just so shocked I did nothing and just left. Really, this is enough to ruin anyone's day.

Two Guys and a Spa Dolly

Great atmosphere. Friendly staff. Clean bathrooms. Food was hot and hand delivered to our table.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: World Famous Fries, Cheeseburger, Chicken Mcnuggets

Alexander Chernyakov

The taste is excellent. Fresh, as I liked... but... could you put more effort into making it look good. Why it's looks so awkward?

Atmosphere: 5

Food: 5

Service: 3

Dan K

Food was hot and served fresh, but the physical state of the restaurant was pretty poor once you looked past the somewhat newly remodeled facade:-When placing an order at the kiosks, you need to select a numbered table stand to complete your order. No table stands were available, and the order can't be complete without a number. 0 isn't an option. Confusing. Ended up entering random numbers and realized they were just calling receipt numbers. Why? All the tables are numbered. Poorly executed and non-maintained system.-one ketchup dispenser was broken, the other was empty. The drinks area in general was pretty dirty.-when attempting to ask for ketchup packets I waited behind a gentleman who had an issue with how his meal was prepared and the response he got from the manager was a rude "So? What do you want me to do?"I've had a fair share of rude McDonald's stops, but there were too many issues here not to mention. At least the food was good.Kid-friendliness: Large playplace in a large room separate from main dining. Great setup.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Big Mac

Katie Wyld

6:45 am and the food is cold. Disgusting. Hash browns were cold and crumbly. Not even exaggerating. Pulled back up to window and told the lady and she offered to remake them. That's fine but WHY on earth would you put cold/old food in someone's order and expect them not to notice??? $13.47 for 2 sandwiches and 2 hashbrowns and they're cold......never again.

Atmosphere: 1

Food: 1

Service: 1

Macer Boogies

Not a lot of McDonald's have playgrounds

Atmosphere: 3

Food: 2

Service: 2

Recommended dishes: Mcdouble, Big Mac, World Famous Fries, Chicken Mcnuggets

Shirley Miller (Alovea4u)

Was looking for Egg Nog Shake and they didn't have any this year

Maria Fabiola Mata

Best service ever. I want to highlight the service in this Mcdonald's. All the cashiers are super friendly and the service is very fast.

Laura R.

The guy who took my order was rushing me and getting mad . Then they did not give my all my food I was missing half of an order but they sure charge it!

Kara Hansen

Literally only leaving a review to let parents know there's a play place

Atmosphere: 4

Food: 4

Service: 5

Jon Anderson

Play Place here so it's a target spot with the kids when we're in the area. Biggest reason I gave it 5 stars overall is because they have the bathroom inside the play place. It's a game changer! I can relax for an extra 5 minutes because I can see the kids go in and out of the bathroom and don't have to worry. I wish McDonald's app would let me order a Rewards burger along with a coupon on other food in the same order. I'd be so happy.Parking: Tons of spots, you'll find parking.Kid-friendliness: Awesome that the play place has a bathroom inside it! Makes a huge difference for sure.

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Double Cheeseburger, Mcdouble, Mcmuffin

Jinx Sefl

the drive thru staff was way swampped and did not pay any kind of attention to quite a few orders including mine. and that is after i got to my order and tried to explain to the server i did not order sausage and i could not have it. 5 times and in the end he took off the egg and left the one thing i could not have.

Atmosphere: 1

Food: 1

Service: 1

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