Pretty sure I got food poisoning from going here tonight. As soon as I was done eating, I was feeling sick 15 minutes later. I have always had the same thing at other potbelly’s. But I had this potbelly and I have the sweats and I’m throwing up and having bad stomach pain.
Atmosphere: 4
Food: 1
Service: 4
Monica Zarate
Great customer service food is always delicious..I’m not sure if the guy there is a manager, but there is one guy who is always very friendly and he always has a smile. I’ll definitely make the drive just to visit this potbelly’s….
Atmosphere: 5
Food: 5
Service: 5
Kacey Sewell
The manager Joe and the staff are amazing. They are always welcoming and wonderful to talk to. Thank you for the wonderful customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Cookie
Kelly McLoud
10/10 customer service. They forgot to give me my chips and I called just letting them know I’m coming back after my shift to get them. I was immediately given a call back letting me know they’re training, very sorry about my chips and then they PERSONALLY delivered them to me at work. 100% not necessary, 100% appreciated. I will very much be back. Potbelly gurnee = the best
Service: 5
C C
Lots of free parking. Public washroom. Price is ok. Food is nice. Limited choice. Wonderful customer service. More than enough seats
Syed Aqeemuddin
Great Staff, Great Vibes!
The team at Potbelly’s in Gurnee is amazing—always friendly, fast, and welcoming. They consistently go above and beyond to make sure every visit is a great one. The food is always fresh, but it’s the staff that keeps me coming back. Keep up the awesome work!
Sienna Longfield
went in there today to get some sandwiches for my family and I and the service was great, this young boy working there, luke or luca, was such a good working and kind boy. the food turned out so amazing and my kids loved it.
IShell Baker
Absolutely my favorite. Love PotBelly ❤️
Judith Wallace
Absolutely love this location. The workers are incredibly nice every time we come in and shower us with love straight up. LOVE YOU POTBELLY WORKERS PLS TREAT THEM RIGHT!!!!
Rachel Ann
Recently had an order with 3 sandwiches 2 soups 1 mac n cheese & 2 shakes. They were getting all the sandwiches mixed up with other orders, no organization as sandwiches just pile up. Got out to car finally & saw no soups went back in to get them, they didn't even have them ready. The guy called everything out & no one made items! Then I got home & my mom asks where's the macaroni & cheese? I didn't realize they didn't add that either. Now today I go to pic up a to go order for Uber eats & the guy says yeah we got it & continues waiting on 2 customers! After second one i asked do u know how long he says it's not ready so cancel it!!! He was extremely rude & he was lying because the order was indeed there. I had to leave & call uber to explain & so they could get another driver. Mind you i got there 15 min after the order came up, how could a sandwich take longer than 15 min! He was a heavy set guy maybe 30 ish with a big curly beard hanging over the soup bowls & food. I will never go to this Gurnee potbelly again. Very disappointing
Very nice young ladies behind the counter. I had never been to a Potbelly before, so decided to give it a try. I ordered "A awreck" combo, and added on a cookie. Total was like $21 and change. My bread choice was the multi grain...very good flavor. Toppings appeared fresh, and tasted good. My only quarrel, would be the amount of meat on the sandwich. Literally, I had more veg than meat...very disappointing on that end.
Atmosphere: 4
Food: 3
Service: 4
Daniel Lopez
Potbelly's always a great choice it's pretty much the best hot sandwich you can get.
I used to work at this location many years ago. The sandwiches are incredible back then and they are still incredible now.
I feel like hot sandwiches are very hard to do, and potbelly figured out the balance.
This specific location is always extremely clean, The employees are always working hard and are very nice.
Unlike the Schaumburg location, this PB deserves 5 stars.
Will take pictures of my sandwich when I get home lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Soup
Andrew Nedderman
Always great sandwiches and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Rishi Patel
Been here a few times and quality of sandwiches has always been good. Staff is also very friendly. Huge fan of the chicken salad sub.
Pretty sure I got food poisoning from going here tonight. As soon as I was done eating, I was feeling sick 15 minutes later. I have always had the same thing at other potbelly’s. But I had this potbelly and I have the sweats and I’m throwing up and having bad stomach pain.
Atmosphere: 4
Food: 1
Service: 4
Great customer service food is always delicious..I’m not sure if the guy there is a manager, but there is one guy who is always very friendly and he always has a smile. I’ll definitely make the drive just to visit this potbelly’s….
Atmosphere: 5
Food: 5
Service: 5
The manager Joe and the staff are amazing. They are always welcoming and wonderful to talk to. Thank you for the wonderful customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Cookie
10/10 customer service. They forgot to give me my chips and I called just letting them know I’m coming back after my shift to get them. I was immediately given a call back letting me know they’re training, very sorry about my chips and then they PERSONALLY delivered them to me at work. 100% not necessary, 100% appreciated. I will very much be back. Potbelly gurnee = the best
Service: 5
Lots of free parking. Public washroom.
Price is ok. Food is nice. Limited choice. Wonderful customer service. More than enough seats
Great Staff, Great Vibes!
The team at Potbelly’s in Gurnee is amazing—always friendly, fast, and welcoming. They consistently go above and beyond to make sure every visit is a great one. The food is always fresh, but it’s the staff that keeps me coming back. Keep up the awesome work!
went in there today to get some sandwiches for my family and I and the service was great, this young boy working there, luke or luca, was such a good working and kind boy. the food turned out so amazing and my kids loved it.
Absolutely my favorite. Love PotBelly ❤️
Absolutely love this location. The workers are incredibly nice every time we come in and shower us with love straight up. LOVE YOU POTBELLY WORKERS PLS TREAT THEM RIGHT!!!!
Recently had an order with 3 sandwiches 2 soups 1 mac n cheese & 2 shakes. They were getting all the sandwiches mixed up with other orders, no organization as sandwiches just pile up. Got out to car finally & saw no soups went back in to get them, they didn't even have them ready. The guy called everything out & no one made items! Then I got home & my mom asks where's the macaroni & cheese? I didn't realize they didn't add that either. Now today I go to pic up a to go order for Uber eats & the guy says yeah we got it & continues waiting on 2 customers! After second one i asked do u know how long he says it's not ready so cancel it!!! He was extremely rude & he was lying because the order was indeed there. I had to leave & call uber to explain & so they could get another driver. Mind you i got there 15 min after the order came up, how could a sandwich take longer than 15 min! He was a heavy set guy maybe 30 ish with a big curly beard hanging over the soup bowls & food. I will never go to this Gurnee potbelly again. Very disappointing
Restaurantji Recommends
Amber (mngr) is theee best!
Very nice young ladies behind the counter. I had never been to a Potbelly before, so decided to give it a try. I ordered "A awreck" combo, and added on a cookie. Total was like $21 and change. My bread choice was the multi grain...very good flavor. Toppings appeared fresh, and tasted good. My only quarrel, would be the amount of meat on the sandwich. Literally, I had more veg than meat...very disappointing on that end.
Atmosphere: 4
Food: 3
Service: 4
Potbelly's always a great choice it's pretty much the best hot sandwich you can get.
I used to work at this location many years ago. The sandwiches are incredible back then and they are still incredible now.
I feel like hot sandwiches are very hard to do, and potbelly figured out the balance.
This specific location is always extremely clean, The employees are always working hard and are very nice.
Unlike the Schaumburg location, this PB deserves 5 stars.
Will take pictures of my sandwich when I get home lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Soup
Always great sandwiches and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Been here a few times and quality of sandwiches has always been good. Staff is also very friendly. Huge fan of the chicken salad sub.
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