10/10 customer service. They forgot to give me my chips and I called just letting them know I’m coming back after my shift to get them. I was immediately given a call back letting me know they’re training, very sorry about my chips and then they PERSONALLY delivered them to me at work. 100% not necessary, 100% appreciated. I will very much be back. Potbelly gurnee = the best
C C
Lots of free parking. Public washroom. Price is ok. Food is nice. Limited choice. Wonderful customer service. More than enough seats
Syed Aqeemuddin
Great Staff, Great Vibes!
The team at Potbelly’s in Gurnee is amazing—always friendly, fast, and welcoming. They consistently go above and beyond to make sure every visit is a great one. The food is always fresh, but it’s the staff that keeps me coming back. Keep up the awesome work!
Sienna Longfield
went in there today to get some sandwiches for my family and I and the service was great, this young boy working there, luke or luca, was such a good working and kind boy. the food turned out so amazing and my kids loved it.
IShell Baker
Absolutely my favorite. Love PotBelly ❤️
Judith Wallace
Absolutely love this location. The workers are incredibly nice every time we come in and shower us with love straight up. LOVE YOU POTBELLY WORKERS PLS TREAT THEM RIGHT!!!!
Rachel Ann
Recently had an order with 3 sandwiches 2 soups 1 mac n cheese & 2 shakes. They were getting all the sandwiches mixed up with other orders, no organization as sandwiches just pile up. Got out to car finally & saw no soups went back in to get them, they didn't even have them ready. The guy called everything out & no one made items! Then I got home & my mom asks where's the macaroni & cheese? I didn't realize they didn't add that either. Now today I go to pic up a to go order for Uber eats & the guy says yeah we got it & continues waiting on 2 customers! After second one i asked do u know how long he says it's not ready so cancel it!!! He was extremely rude & he was lying because the order was indeed there. I had to leave & call uber to explain & so they could get another driver. Mind you i got there 15 min after the order came up, how could a sandwich take longer than 15 min! He was a heavy set guy maybe 30 ish with a big curly beard hanging over the soup bowls & food. I will never go to this Gurnee potbelly again. Very disappointing
Donte Gillespie
Amber (mngr) is theee best!
Lewis Leftwich
Very nice young ladies behind the counter. I had never been to a Potbelly before, so decided to give it a try. I ordered "A awreck" combo, and added on a cookie. Total was like $21 and change. My bread choice was the multi grain...very good flavor. Toppings appeared fresh, and tasted good. My only quarrel, would be the amount of meat on the sandwich. Literally, I had more veg than meat...very disappointing on that end.
Atmosphere: 4
Food: 3
Service: 4
Daniel Lopez
Potbelly's always a great choice it's pretty much the best hot sandwich you can get.
I used to work at this location many years ago. The sandwiches are incredible back then and they are still incredible now.
I feel like hot sandwiches are very hard to do, and potbelly figured out the balance.
This specific location is always extremely clean, The employees are always working hard and are very nice.
Unlike the Schaumburg location, this PB deserves 5 stars.
Will take pictures of my sandwich when I get home lol
Been here a few times and quality of sandwiches has always been good. Staff is also very friendly. Huge fan of the chicken salad sub.
N F
I ordered a sandwich @ Gurnee,IL location at around 8:00 pm i think…So, I went there and i was polite to order but the guy who assisted me just stared at me, didn’t even say “Hi, Welcome to Potbelly! What can I get for u”. He seems like he was in a bad mood or idk….or maybe because i look hispanic or he is just racist I really don’t know. Like he is not interested assisting people like me….even if i didn’t do anything wrong. Good thing the other person who assisted me was nice and made me feel i am welcome there….and then i saw the black guy again at the cashier section …gave the black lady a different treatment…he was nice to that lady. So idk what did i do wrong to be treated that way….it’s just not fair. I mean i know i’m not that special but as a customer i just wanna feel the fair treatment and feel welcome to buy at their location. I should have just bought sandwich at Potbelly in Pleasant Prairie location. Staff are friendly, nice and no rude treatment.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sandwich, Soup
Jenny Campos
I have always loved potbelly’s !! But today I Paid for my sandwich. After the guy said it looks like your having a bad day and said I could have a cookie on him. Soooo incredibly nice!!! What a wonderful human for showing empathy and compassion !!!
Love this potbelly’s! From the moment you walk in you are greeted by smiling faces and amazing smells! The staff is always so charming and friendly, and the food is perfect every time. Thank you!
10/10 customer service. They forgot to give me my chips and I called just letting them know I’m coming back after my shift to get them. I was immediately given a call back letting me know they’re training, very sorry about my chips and then they PERSONALLY delivered them to me at work. 100% not necessary, 100% appreciated. I will very much be back. Potbelly gurnee = the best
Lots of free parking. Public washroom.
Price is ok. Food is nice. Limited choice. Wonderful customer service. More than enough seats
Great Staff, Great Vibes!
The team at Potbelly’s in Gurnee is amazing—always friendly, fast, and welcoming. They consistently go above and beyond to make sure every visit is a great one. The food is always fresh, but it’s the staff that keeps me coming back. Keep up the awesome work!
went in there today to get some sandwiches for my family and I and the service was great, this young boy working there, luke or luca, was such a good working and kind boy. the food turned out so amazing and my kids loved it.
Absolutely my favorite. Love PotBelly ❤️
Absolutely love this location. The workers are incredibly nice every time we come in and shower us with love straight up. LOVE YOU POTBELLY WORKERS PLS TREAT THEM RIGHT!!!!
Recently had an order with 3 sandwiches 2 soups 1 mac n cheese & 2 shakes. They were getting all the sandwiches mixed up with other orders, no organization as sandwiches just pile up. Got out to car finally & saw no soups went back in to get them, they didn't even have them ready. The guy called everything out & no one made items! Then I got home & my mom asks where's the macaroni & cheese? I didn't realize they didn't add that either. Now today I go to pic up a to go order for Uber eats & the guy says yeah we got it & continues waiting on 2 customers! After second one i asked do u know how long he says it's not ready so cancel it!!! He was extremely rude & he was lying because the order was indeed there. I had to leave & call uber to explain & so they could get another driver. Mind you i got there 15 min after the order came up, how could a sandwich take longer than 15 min! He was a heavy set guy maybe 30 ish with a big curly beard hanging over the soup bowls & food. I will never go to this Gurnee potbelly again. Very disappointing
Amber (mngr) is theee best!
Very nice young ladies behind the counter. I had never been to a Potbelly before, so decided to give it a try. I ordered "A awreck" combo, and added on a cookie. Total was like $21 and change. My bread choice was the multi grain...very good flavor. Toppings appeared fresh, and tasted good. My only quarrel, would be the amount of meat on the sandwich. Literally, I had more veg than meat...very disappointing on that end.
Atmosphere: 4
Food: 3
Service: 4
Potbelly's always a great choice it's pretty much the best hot sandwich you can get.
I used to work at this location many years ago. The sandwiches are incredible back then and they are still incredible now.
I feel like hot sandwiches are very hard to do, and potbelly figured out the balance.
This specific location is always extremely clean, The employees are always working hard and are very nice.
Unlike the Schaumburg location, this PB deserves 5 stars.
Will take pictures of my sandwich when I get home lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Soup
Restaurantji Recommends
Always great sandwiches and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Been here a few times and quality of sandwiches has always been good. Staff is also very friendly. Huge fan of the chicken salad sub.
I ordered a sandwich @ Gurnee,IL location at around 8:00 pm i think…So, I went there and i was polite to order but the guy who assisted me just stared at me, didn’t even say “Hi, Welcome to Potbelly! What can I get for u”. He seems like he was in a bad mood or idk….or maybe because i look hispanic or he is just racist I really don’t know. Like he is not interested assisting people like me….even if i didn’t do anything wrong. Good thing the other person who assisted me was nice and made me feel i am welcome there….and then i saw the black guy again at the cashier section …gave the black lady a different treatment…he was nice to that lady. So idk what did i do wrong to be treated that way….it’s just not fair. I mean i know i’m not that special but as a customer i just wanna feel the fair treatment and feel welcome to buy at their location. I should have just bought sandwich at Potbelly in Pleasant Prairie location. Staff are friendly, nice and no rude treatment.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sandwich, Soup
I have always loved potbelly’s !! But today I Paid for my sandwich. After the guy said it looks like your having a bad day and said I could have a cookie on him. Soooo incredibly nice!!! What a wonderful human for showing empathy and compassion !!!
Kid-friendliness: So friendly !!! And kind !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Oatmeal Chocolate Chip, Soup, Salad
Love this potbelly’s! From the moment you walk in you are greeted by smiling faces and amazing smells! The staff is always so charming and friendly, and the food is perfect every time. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club, Sandwich, Oatmeal Chocolate Chip, Oreo, Sugar Cookie
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