girl at the counter wasn’t properly trained before being left alone to help customers. the manager joline was completely unhelpful and didn’t care to offer me a solution. very rude to a starbucks customer when it was the employees mistake
Atmosphere: 2
Service: 2
Alise Kumar
Customer Service is horrible. I complained to corporate with no follow-up or follow-through from the district manager after an employee refused to remake a drink that was accidentally dropped because the lid wasn’t properly placed. I even helped clean up the spill. Xena, the cashier, became more agitated than what she already was before she served me. Apparently she was so agitated by me and my informing her that I know she could replace my drink that she grabbed a cup that she would’ve threw at me if her coworker didn’t calm her down. She has a real attitude problem. I don’t understand why corporate couldn’t follow-up accordingly. I’ll NEVER go back to this location. And it’s an inconvenience because now I have to around the whole mall for a $7 drink ?
Atmosphere: 2
Food: 2
Service: 1
Angel D
I was Given old moldy brown strawberries in my drink they looked disgusting and I ended up throwing it away. They should of been thrown out no put into a drink that I paid 7+ dollars for won’t be coming back to this location.
Elizabeth Salazar
I asked for light ice in my drink and watched the barista pour the ice two thirds of the cup. There’s no point in me ordering a venti when I’m only going to be served a grande size drink. I’m very disappointed as this happened twice already from the same location
Atmosphere: 3
Food: 3
Service: 3
Briana Mccraw
Honestly I’m in the same generation as these workers so I hate doing this, but I work in the gurnee mills mall, Starbucks is always open before the mall for the workers, I go every morning for the most simplest order. Yet whoever the girl is with a bob and circle glasses that mainly takes orders needs either a refresher with her training or an attitude adjustment. She is the rudest person there, everyone else is so so sweet. But every time it’s her she’s disrespectful, she sighs and moans, she mumbles, and has zero customer service skill. This is the closest Starbucks to me in the mall and I really don’t want to walk all the way to Macy’s. But respectfully do better. I worked in sales and food it’s stressful yes, but disrespecting customers isn’t okay, especially after they are so nice to you.
Food: 5
Service: 2
Nancy Brandes
We had the chocolate strawberry frap. So good.
Atmosphere: 5
Food: 5
Service: 5
Brian Gordon
We couldn't find this location. We went to a different Starbucks!
Alex Tellez
I asked for a sandwich and the cashier said I was good
Geek Mega
This Starbucks coffee is watered down and when we asked for ice coffee, there was little ice and it was warm on the bottom. Not to starbucks' normal
Atmosphere: 2
Food: 1
Service: 3
Michael Lowe
The people seemed very nice, service was quick. It had more to do with quality vs value. The sandwich, 7ish dollars was a bit dry and the bacon was soft. Although there was a crisp to the sandwich I think it had more to do with it being warmed for a bit and frankly that was probably why it was dry and the bacon was less enthusiastic. The drink (Pineapple lemonade) was ok, but the cup was solid ice with a bit of drink added. It was actually pretty flavorful for the first few sips, but then the ice started to melt and it rapidly became nicely flavored water. For $12 (plus a dollar tip) I feel like I could have gotten a much better "meal" practically anywhere else in the Mall. However if you are just after ambiance, nice people and something to sip then it is nor bad.
Horrible customer service! Please managers train your people better! The 3 Ladies in there were talking for more than 10min without greeting anybody! I had to wait until they finished their conversation!
Atmosphere: 1
Food: 1
Service: 1
Jenn T
They had several ppl working and it still took over 10 minutes for two tall frappuccinos and not busy. Staff too busy socializing and forget orders. Won't go back.
Jessica Strelecki
Today since becoming a mother, I had my second scariest moment.Layla, Noel, & I went to Gurnee Mills for a girl's day.We went and picked out cowgirl boots and rings.We got Wetzel's Pretzels and as we were walking out Layla mentioned getting Pink Drinks from Starbucks .After we ordered, Layla picked a booth out for us to sip our drinks.There was a booth along the wall and a chair on the opposite side of the table.I asked Layla to let me have the booth side, so I could feed Noel.((THANK GOD!!!!))As I scooted to sit down I was electrocuted while holding Noel.Unbeknownst to me, there were metal pieces sticking out of the outlet below the booth.((I'd like to think it was a pure freak accident and someone didn't plan it with malice.))I was electrocuted and instantly started shaking and sweating.I was in panic mode, wondering if Noel was okay, and thinking what do I do.Layla spoke loudly asking me for an employee. No one answered.I walked over to the counter and said to the closest worker I could, excuse me I was just electrocuted.She followed me to the booth, said something along the lines of she was sorry and asked if I wanted a free drink. I said no, we just bought ours. Then she walked away to make a sign so no one else sat there. A couple employees walked out together and took pictures.I said I didn't think about it cause we purchased drinks but my daughter is distraught do you think she could pick out a cup.The lady told me no, that she couldn't do that because it's considered merchandise that she could only pick out food or a drink.So she gave Layla a chocolate croissant.They DIDN'T call us a paramedic.They DIDN'T call us an ambulance.They DIDN'T file an incident report.Hell, they didn't even ask if baby Noel was okay.I had numbness in my right toes, my left arm was shaking uncontrollably, and I had a serious case of brain fog.I felt like if I closed my eyes for more than a second, I would have passed out.I called Gurnee's administration team to inform them.When they called me back they blamed it on all the baristas are young, newer employees, and they haven't been trained on what to do or how to handle it. Or that an incident report was needed.I explained how I wasn't trying to cost anyone their job, but emphasizing how important proper training is.I then called Starbuck's corporate to inform them of the unfortunate event that occurred.They told me a specialist will reach back out to me.I am extremely hurt and upset that Starbucks and Gurnee Mills handled it so poorly, and I will certainly be following up to make sure incident reports and the proper channels are followed for this incident, as I am extremely upset at how poorly it was handled.After spending 4+ hours in the ER, I am happy to announce Noel's & my ECG came back well.The ER wants follow up appointments in a few days.I am still shaken up. I am still sore in places but I am alive and my Noel is too.Starbucks is a HUGEEEEEE corporation and I feel like they should definitely do better!
Atmosphere: 1
Service: 1
Ari Uotani
Despite it being a busy weekend, all the staff was very friendly and sweet. The whole store was also quite clean. Thank you to the employees who were doing their best and pumping out drinks!
Atmosphere: 4
Food: 5
Service: 5
Gaetana Nina
In the mall no no drive-thru should not be listed on Google
girl at the counter wasn’t properly trained before being left alone to help customers. the manager joline was completely unhelpful and didn’t care to offer me a solution. very rude to a starbucks customer when it was the employees mistake
Atmosphere: 2
Service: 2
Customer Service is horrible. I complained to corporate with no follow-up or follow-through from the district manager after an employee refused to remake a drink that was accidentally dropped because the lid wasn’t properly placed. I even helped clean up the spill. Xena, the cashier, became more agitated than what she already was before she served me. Apparently she was so agitated by me and my informing her that I know she could replace my drink that she grabbed a cup that she would’ve threw at me if her coworker didn’t calm her down. She has a real attitude problem. I don’t understand why corporate couldn’t follow-up accordingly. I’ll NEVER go back to this location. And it’s an inconvenience because now I have to around the whole mall for a $7 drink ?
Atmosphere: 2
Food: 2
Service: 1
I was Given old moldy brown strawberries in my drink they looked disgusting and I ended up throwing it away. They should of been thrown out no put into a drink that I paid 7+ dollars for won’t be coming back to this location.
I asked for light ice in my drink and watched the barista pour the ice two thirds of the cup. There’s no point in me ordering a venti when I’m only going to be served a grande size drink. I’m very disappointed as this happened twice already from the same location
Atmosphere: 3
Food: 3
Service: 3
Honestly I’m in the same generation as these workers so I hate doing this, but I work in the gurnee mills mall, Starbucks is always open before the mall for the workers, I go every morning for the most simplest order. Yet whoever the girl is with a bob and circle glasses that mainly takes orders needs either a refresher with her training or an attitude adjustment. She is the rudest person there, everyone else is so so sweet. But every time it’s her she’s disrespectful, she sighs and moans, she mumbles, and has zero customer service skill. This is the closest Starbucks to me in the mall and I really don’t want to walk all the way to Macy’s. But respectfully do better. I worked in sales and food it’s stressful yes, but disrespecting customers isn’t okay, especially after they are so nice to you.
Food: 5
Service: 2
We had the chocolate strawberry frap. So good.
Atmosphere: 5
Food: 5
Service: 5
We couldn't find this location. We went to a different Starbucks!
I asked for a sandwich and the cashier said I was good
This Starbucks coffee is watered down and when we asked for ice coffee, there was little ice and it was warm on the bottom. Not to starbucks' normal
Atmosphere: 2
Food: 1
Service: 3
The people seemed very nice, service was quick. It had more to do with quality vs value. The sandwich, 7ish dollars was a bit dry and the bacon was soft. Although there was a crisp to the sandwich I think it had more to do with it being warmed for a bit and frankly that was probably why it was dry and the bacon was less enthusiastic. The drink (Pineapple lemonade) was ok, but the cup was solid ice with a bit of drink added. It was actually pretty flavorful for the first few sips, but then the ice started to melt and it rapidly became nicely flavored water. For $12 (plus a dollar tip) I feel like I could have gotten a much better "meal" practically anywhere else in the Mall. However if you are just after ambiance, nice people and something to sip then it is nor bad.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
Horrible customer service! Please managers train your people better! The 3 Ladies in there were talking for more than 10min without greeting anybody! I had to wait until they finished their conversation!
Atmosphere: 1
Food: 1
Service: 1
They had several ppl working and it still took over 10 minutes for two tall frappuccinos and not busy. Staff too busy socializing and forget orders. Won't go back.
Today since becoming a mother, I had my second scariest moment.Layla, Noel, & I went to Gurnee Mills for a girl's day.We went and picked out cowgirl boots and rings.We got Wetzel's Pretzels and as we were walking out Layla mentioned getting Pink Drinks from Starbucks .After we ordered, Layla picked a booth out for us to sip our drinks.There was a booth along the wall and a chair on the opposite side of the table.I asked Layla to let me have the booth side, so I could feed Noel.((THANK GOD!!!!))As I scooted to sit down I was electrocuted while holding Noel.Unbeknownst to me, there were metal pieces sticking out of the outlet below the booth.((I'd like to think it was a pure freak accident and someone didn't plan it with malice.))I was electrocuted and instantly started shaking and sweating.I was in panic mode, wondering if Noel was okay, and thinking what do I do.Layla spoke loudly asking me for an employee. No one answered.I walked over to the counter and said to the closest worker I could, excuse me I was just electrocuted.She followed me to the booth, said something along the lines of she was sorry and asked if I wanted a free drink. I said no, we just bought ours. Then she walked away to make a sign so no one else sat there. A couple employees walked out together and took pictures.I said I didn't think about it cause we purchased drinks but my daughter is distraught do you think she could pick out a cup.The lady told me no, that she couldn't do that because it's considered merchandise that she could only pick out food or a drink.So she gave Layla a chocolate croissant.They DIDN'T call us a paramedic.They DIDN'T call us an ambulance.They DIDN'T file an incident report.Hell, they didn't even ask if baby Noel was okay.I had numbness in my right toes, my left arm was shaking uncontrollably, and I had a serious case of brain fog.I felt like if I closed my eyes for more than a second, I would have passed out.I called Gurnee's administration team to inform them.When they called me back they blamed it on all the baristas are young, newer employees, and they haven't been trained on what to do or how to handle it. Or that an incident report was needed.I explained how I wasn't trying to cost anyone their job, but emphasizing how important proper training is.I then called Starbuck's corporate to inform them of the unfortunate event that occurred.They told me a specialist will reach back out to me.I am extremely hurt and upset that Starbucks and Gurnee Mills handled it so poorly, and I will certainly be following up to make sure incident reports and the proper channels are followed for this incident, as I am extremely upset at how poorly it was handled.After spending 4+ hours in the ER, I am happy to announce Noel's & my ECG came back well.The ER wants follow up appointments in a few days.I am still shaken up. I am still sore in places but I am alive and my Noel is too.Starbucks is a HUGEEEEEE corporation and I feel like they should definitely do better!
Atmosphere: 1
Service: 1
Despite it being a busy weekend, all the staff was very friendly and sweet. The whole store was also quite clean. Thank you to the employees who were doing their best and pumping out drinks!
Atmosphere: 4
Food: 5
Service: 5
In the mall no no drive-thru should not be listed on Google
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