I ordered a mobile ordered and waited on the side, the staff seemed more interested in talking to each other than focusing on their drinks. I ordered an extra shot in my macchiato but I get a cup of iced milk. My wife's drink tasted like regular coffee in her shaken espresso, would not order from this place again.
Atmosphere: 3
Food: 1
Service: 1
Елизавета Бандура
I was shocked they refused to give water to a woman with two kids unless she bought something. The staff looked constantly annoyed and unfriendly. The pickup counter was wet and dirty
Svenghoulie O' McBennigan
Worry less about your makeup and attitude problem and more about doing your job.
Jenny Jones
Nice and friendly staff! This location was very busy. I ordered a Strawberry Açai refresher with water. This was my second time at this location. The same thing as last time. My drink had so much ice very little drink and hardly any freezed dried strawberries. Barely had any taste at all. So watered down. I was very disappointed.
Atmosphere: 4
Service: 4
Jessica Salgado
Went there to get a cup of ice for my small cooler that I stored my breastmilk because I forgot my ice pack at home and the barrista told no ice water without a purchase and later I told her I just wanted ice for my cooler with my breastmilk and she still told me no. I come here once in a while because I work in the mall but with this experience made me just not want to be a Starbucks customer anymore. They have to over look there polices to do a humane favor once in a while is not like I was asking for a free drink.
Jim Lautenbach
Quite literally the slowest Starbucks I’ve ever been to.
Глеб Жеравков
We had problems with app, and manager helped us with app and explained everything.
It’s the best Starbucks experience!
Oturaniko Q
Bad experience, they denied me water, terrible service
Jess D
Had an attitude refused to give me water for my baby even though I had bought a coffee an hour before too. So enforcing a policy that I didn’t fall under was ridiculous I paid money there thankfully a nice mother purchased a drink and gave me her water for my daughter. This is why I don’t normally go to Starbucks they aren’t humans behind that counter anymore just corporate slaves with no empathy these days. Never going to Starbucks again that was my last chance to their company. PERIOD, to the girl with the red hair behind the counter your attitude serving me that water was unacceptable, I worked for Starbucks for 5 years absolutely NOTTTT GIRL!!!!! Get a new job. The starbucks in Rockford has better employees ffs
Isabella Ehresman
girl at the counter wasn’t properly trained before being left alone to help customers. the manager joline was completely unhelpful and didn’t care to offer me a solution. very rude to a starbucks customer when it was the employees mistake
Customer Service is horrible. I complained to corporate with no follow-up or follow-through from the district manager after an employee refused to remake a drink that was accidentally dropped because the lid wasn’t properly placed. I even helped clean up the spill. Xena, the cashier, became more agitated than what she already was before she served me. Apparently she was so agitated by me and my informing her that I know she could replace my drink that she grabbed a cup that she would’ve threw at me if her coworker didn’t calm her down. She has a real attitude problem. I don’t understand why corporate couldn’t follow-up accordingly. I’ll NEVER go back to this location. And it’s an inconvenience because now I have to around the whole mall for a $7 drink ?
Atmosphere: 2
Food: 2
Service: 1
Angel D
I was Given old moldy brown strawberries in my drink they looked disgusting and I ended up throwing it away. They should of been thrown out no put into a drink that I paid 7+ dollars for won’t be coming back to this location.
Elizabeth Salazar
I asked for light ice in my drink and watched the barista pour the ice two thirds of the cup. There’s no point in me ordering a venti when I’m only going to be served a grande size drink. I’m very disappointed as this happened twice already from the same location
Atmosphere: 3
Food: 3
Service: 3
Briana Mccraw
Honestly I’m in the same generation as these workers so I hate doing this, but I work in the gurnee mills mall, Starbucks is always open before the mall for the workers, I go every morning for the most simplest order. Yet whoever the girl is with a bob and circle glasses that mainly takes orders needs either a refresher with her training or an attitude adjustment. She is the rudest person there, everyone else is so so sweet. But every time it’s her she’s disrespectful, she sighs and moans, she mumbles, and has zero customer service skill. This is the closest Starbucks to me in the mall and I really don’t want to walk all the way to Macy’s. But respectfully do better. I worked in sales and food it’s stressful yes, but disrespecting customers isn’t okay, especially after they are so nice to you.
I ordered a mobile ordered and waited on the side, the staff seemed more interested in talking to each other than focusing on their drinks. I ordered an extra shot in my macchiato but I get a cup of iced milk. My wife's drink tasted like regular coffee in her shaken espresso, would not order from this place again.
Atmosphere: 3
Food: 1
Service: 1
I was shocked they refused to give water to a woman with two kids unless she bought something. The staff looked constantly annoyed and unfriendly. The pickup counter was wet and dirty
Worry less about your makeup and attitude problem and more about doing your job.
Nice and friendly staff! This location was very busy. I ordered a Strawberry Açai refresher with water. This was my second time at this location. The same thing as last time. My drink had so much ice very little drink and hardly any freezed dried strawberries. Barely had any taste at all. So watered down. I was very disappointed.
Atmosphere: 4
Service: 4
Went there to get a cup of ice for my small cooler that I stored my breastmilk because I forgot my ice pack at home and the barrista told no ice water without a purchase and later I told her I just wanted ice for my cooler with my breastmilk and she still told me no.
I come here once in a while because I work in the mall but with this experience made me just not want to be a Starbucks customer anymore.
They have to over look there polices to do a humane favor once in a while is not like I was asking for a free drink.
Quite literally the slowest Starbucks I’ve ever been to.
We had problems with app, and manager helped us with app and explained everything.
It’s the best Starbucks experience!
Bad experience, they denied me water, terrible service
Had an attitude refused to give me water for my baby even though I had bought a coffee an hour before too. So enforcing a policy that I didn’t fall under was ridiculous I paid money there thankfully a nice mother purchased a drink and gave me her water for my daughter. This is why I don’t normally go to Starbucks they aren’t humans behind that counter anymore just corporate slaves with no empathy these days. Never going to Starbucks again that was my last chance to their company. PERIOD, to the girl with the red hair behind the counter your attitude serving me that water was unacceptable, I worked for Starbucks for 5 years absolutely NOTTTT GIRL!!!!! Get a new job. The starbucks in Rockford has better employees ffs
girl at the counter wasn’t properly trained before being left alone to help customers. the manager joline was completely unhelpful and didn’t care to offer me a solution. very rude to a starbucks customer when it was the employees mistake
Atmosphere: 2
Service: 2
Restaurantji Recommends
Customer Service is horrible. I complained to corporate with no follow-up or follow-through from the district manager after an employee refused to remake a drink that was accidentally dropped because the lid wasn’t properly placed. I even helped clean up the spill. Xena, the cashier, became more agitated than what she already was before she served me. Apparently she was so agitated by me and my informing her that I know she could replace my drink that she grabbed a cup that she would’ve threw at me if her coworker didn’t calm her down. She has a real attitude problem. I don’t understand why corporate couldn’t follow-up accordingly. I’ll NEVER go back to this location. And it’s an inconvenience because now I have to around the whole mall for a $7 drink ?
Atmosphere: 2
Food: 2
Service: 1
I was Given old moldy brown strawberries in my drink they looked disgusting and I ended up throwing it away. They should of been thrown out no put into a drink that I paid 7+ dollars for won’t be coming back to this location.
I asked for light ice in my drink and watched the barista pour the ice two thirds of the cup. There’s no point in me ordering a venti when I’m only going to be served a grande size drink. I’m very disappointed as this happened twice already from the same location
Atmosphere: 3
Food: 3
Service: 3
Honestly I’m in the same generation as these workers so I hate doing this, but I work in the gurnee mills mall, Starbucks is always open before the mall for the workers, I go every morning for the most simplest order. Yet whoever the girl is with a bob and circle glasses that mainly takes orders needs either a refresher with her training or an attitude adjustment. She is the rudest person there, everyone else is so so sweet. But every time it’s her she’s disrespectful, she sighs and moans, she mumbles, and has zero customer service skill. This is the closest Starbucks to me in the mall and I really don’t want to walk all the way to Macy’s. But respectfully do better. I worked in sales and food it’s stressful yes, but disrespecting customers isn’t okay, especially after they are so nice to you.
Food: 5
Service: 2
We had the chocolate strawberry frap. So good.
Atmosphere: 5
Food: 5
Service: 5
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