Subway

5350 Grand Ave, Gurnee
(847) 336-4533

Recent Reviews

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Edyta Pakula

I hope never again meet Mr Jesus, super unfriendly person . Worst quality sandwiches

Atmosphere: 1

Food: 1

Service: 1

Abraham Cruz

Second time that Elizabeth take care of my order... I do always place my order on line so be ready when I get there... The 1st. time that Elizabeth help me, I got the few minutes to the schedule pick up frame, she said you have to come at the time of your pick up order was scheduled for... The 2nd. time as always place my order ahead of time, as I got Elizabeth greet at me and I said hi!, but I went straight down to wash my hands as I was walking to the restroom... she raised her voice saying THE RESTROOM IS FOR CUSTOMER ONLY, so I told her I am a costumer my lady...
Her attitude seems to be agressive and not accurate to take care of customers.
I do leave cash tips every time I got my orders but this two times that her service and attitude was not good at all..

Atmosphere: 1

Food: 3

Service: 1

Mayra Lopez

I’m in town for work and have order multiple times and each time either my sandwich isn’t made right or it’s unappetizing. Today I ordered and received my sandwich disguised by the way it was made . When I called to speak to manager she was very rude and disrespectful and hung up on me .

Service: 1

biancaxgarcia

Extremely rude customer service don’t bother coming here wasting your time and money!

Atmosphere: 1

Food: 1

Service: 1

Foram Dave

It was the worst experience of my life! Being Vegetarian and highly sensitive to allergies. This establishment mixes everything.. it was scary..if someone is allergic to things they would definitely get allergic reaction. She took cheese that was on top of a meat, and reput back right back in the container after it was already on the sandwich with stuff in it...

I told the lady that it's food and you should be hygenic.. and careful with allergies.. you cant mix things like this...she yelled at me and told me that's 'how she does it'. Big reg flag.. Her name is ELIZABETH, and she claims to be the owner.

Extremely rude, unapologetic, unprofessional and unhindered.

She did this in front of me, I am scared to think what she is doing when someone is not watching 😐😬

Atmosphere: 1

Food: 3

Service: 1

BIG KIDZ SHOW

Horrible and disgusting tbh I'd rather eat from their trash im not kiding either just go in and see

Gage

This subway has recently invented a new policy where you cannot modify toppings that you get on your sandwiches. Literally no other subway has this. See photo to see what I'm talking about, this is not an official sign and they typed it up themselves.

Atmosphere: 5

Food: 5

Service: 1

Yidan Cavanaugh

The worst service I ever had!!! We ordered online and our sandwiches was ready to pick up but the guy said no order from us. My husband told him the name and showed him the online order and he says can’t help. He ask him to make it bc we already paid for it. The guys keep saying can’t help. There were three sandwiches sitting on the counter my husband asked him from the beginning but he kep saying no. Eventually my husband told him that is our food with the name he gave to him. It took ten minutes to get our food and I was late for my work thanks to him!

Atmosphere: 5

Food: 5

Service: 1

Dang

Ordered meal of the day special which was hot honey pepperoni and the lady who help me said she can't add any toppings but only whats supposed to be on the sandwich. I told her never heard of it because I been to different locations of subway and they never question but always ask what I I want on my sandwich.

Atmosphere: 1

Food: 3

Service: 1

John Li

The staff added onion to my sub which I didn't order in my online order. The staff today was impolite when I ask her about it.

Atmosphere: 3

Food: 5

Service: 1

Cecilio Perez

So rude not worth it. Need to replace employee
They got upset because I needed to use the restroom after he moped..

Atmosphere: 1

Food: 1

Service: 1

Thomas Wolfer

Got my order wrong

Atmosphere: 1

Food: 1

Service: 1

angel Angelillo

The person who serves is the most despotic; he doesn't know how to serve.

Atmosphere: 3

Service: 1

Sunny Paul

There is a man and a woman both are very very rude specially to Asians,south Asians and latin people . They won't greet won't talk properly and cheat with you by charging more for a basic sandwich/wrap saying it's the pro sandwich.I have had multiple bad experiences.She told me I have to pay for sun crunch etc though other subways give it for free as a topping. They will say we are out of bread even though I can see breads there when asked she said they are for tomorrow. The food quality is also not good. They always closes about 30 minutes before closing . If you go there that will be cleaning and making your sandwich simultaneously.

Atmosphere: 1

Food: 1

Service: 1

Sayyam Zia

Placed an online order, went inside moments later to request if they could apply clean gloves (which they’re supposed to do anyways). Eye rolls. The employee, Elizabeth, took 30 min to make a simple sub. When I requested if she could wrap it in 1/2s she said “when you use specials online we’re not allowed to use extra paper to wrap it separately.” I don’t know why people hire such lazy employees.

Atmosphere: 1

Food: 1

Service: 1

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