Subway
5350 Grand Ave, Gurnee
(847) 336-4533
Recent Reviews
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The staff added onion to my sub which I didn't order in my online order. The staff today was impolite when I ask her about it.
Atmosphere: 3
Food: 5
Service: 1
So rude not worth it. Need to replace employee
They got upset because I needed to use the restroom after he moped..
Atmosphere: 1
Food: 1
Service: 1
Got my order wrong
Atmosphere: 1
Food: 1
Service: 1
The person who serves is the most despotic; he doesn't know how to serve.
Atmosphere: 3
Service: 1
There is a man and a woman both are very very rude specially to Asians,south Asians and latin people . They won't greet won't talk properly and cheat with you by charging more for a basic sandwich/wrap saying it's the pro sandwich.I have had multiple bad experiences.She told me I have to pay for sun crunch etc though other subways give it for free as a topping. They will say we are out of bread even though I can see breads there when asked she said they are for tomorrow. The food quality is also not good. They always closes about 30 minutes before closing . If you go there that will be cleaning and making your sandwich simultaneously.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order, went inside moments later to request if they could apply clean gloves (which they’re supposed to do anyways). Eye rolls. The employee, Elizabeth, took 30 min to make a simple sub. When I requested if she could wrap it in 1/2s she said “when you use specials online we’re not allowed to use extra paper to wrap it separately.” I don’t know why people hire such lazy employees.
Atmosphere: 1
Food: 1
Service: 1
Wanted to point something out for this location. Your app is costing you $$$. For about the pat 2 wks, every time I tried to use it at my this location, every option was "unavailable." So I'd go elsewhere. Today, same thing. But I decided to stop by and see. They had everything and didn't know why the app would say that. Obviously if it says that, I can't order. So if it's not an isolated issue then that's a lot of $.
Atmosphere: 5
Food: 5
Service: 5
Placed two large dinner orders because app has limits, working in the area. Food was average at best. Some of the sandwiches were so light on meat it was ridiculous. Worst part was the service. Guy Working tonight was not helpful or friendly. Had a bad attitude. Didn't even get help bringing it to my vehicle. Most other places will do that or at least offer. Expect better service when spend over $200 on average food. Never will be back. Wouldn't recommend unless no other options.
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Great place to have a quick and affordable lunch. Elizabeth is there every Thursday and takes care of me and my family very well. She is kind, clean, and speedy.
Atmosphere: 5
Food: 5
Service: 5
Great place to eat , my first choice . Right in front of great America .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Coca-Cola
Restaurantji Recommends
I’ve been going to this Subway since moving to the area 5 years ago and every visit has been the best. The staff is always nice and professional, the place is always clean and the food is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Horrible service from both make and female employees, rude and ignorant
Atmosphere: 1
Food: 1
Service: 1
Horrible service , one young lady and older father , bad attitude , not one smile , charging us extra for sauce when the first portion given, was extremely low.
Atmosphere: 1
Food: 1
Service: 1
Well run subway
Atmosphere: 5
Food: 5
Service: 5
I love using my Subway coupons @ this location! ? Great service for one person, the ingredients tasted fresh & loved that he toasted my green bell peppers with onion. It gave it a crunchy taste, just sad I couldn't taste the Footlong cookie. ?
Atmosphere: 4
Food: 5
Service: 5
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