Went thru the drive thru. You can no longer talk to a human being. It is a machine that can't get your order right. The middle part of my order wasn't even in the bag or on the drink tray when I was handed my order at the window. I then had to explain to the people, at the window, what was missing. They said they are not allowed to talk over the machine or correct it or they get yelled at by their manager. I wasn't even there for myself. I was being nice and picking up stuff for my family.. Cross Wendy's off my list of places to ever get food from here on out.
Latona Shaw
Hate that Wendy’s using AI to take orders!!!I really like Wendy’s, hate I can’t support them any longer.
Atmosphere: 1
Food: 5
Service: 5
Jaynelly Babee
I just got some great service from here.
Atmosphere: 5
Food: 5
Service: 5
Liz Hjelmeseth
Great chicken wrap! Try it!
Atmosphere: 5
Food: 5
Service: 5
Bernice Bernice
It was a little expensive as it is everywhere.
Atmosphere: 4
Food: 4
Service: 3
Giovanni Lagioia
Fries were cold and staff not that friendly.
Atmosphere: 2
Food: 3
Service: 3
David Polansky
Worst experience I’ve ever had here… I placed a mobile order and pulled into the drive through… 3 cars in line and I waited for 12 min before being able to pull up to the speaker to check in for my pick up. Couldn’t back up and go in because there were vehicles behind me so I was stuck waiting.
After checking in at the ordering screen I proceeded to wait an additional 8-10 min before getting to the window…. They hand me a drink and tell me to pull around to the parking lot and they would bring out my meal, said they had no fried made…. So I pulled around and parked, waiting an additional 8 min before the food was brought out. I bite into the sandwich and it’s ice cold, clearly the sandwich was packaged and waiting for fries….yet the fries were pretty cold as well…. Not sure what’s going on here at 2 pm on a Saturday but definitely not short staffed I counted at least 6 people working front of house…where’s the leadership’s where’s the customer service where are the Wendy’s standards?
Atmosphere: 1
Food: 2
Service: 1
Liam Perry
$9 for this salad that they didn’t even bother to cut up or add Parmesan? No utensils. Nothing. First time back after months from them messing up and they did it again!
Atmosphere: 1
Food: 1
Service: 1
S castillo
The food was great I just didn’t like the workers playing around. I’ve never had an issue coming here in the past. I prefer this over the one in Waukegan, but it seems like the Night Shift is only there for playtime. I ordered a kids meal and two things from the menu which were combos. I was handed all of the drinks and I was given a large drink for the kids meal. I just thought maybe my meal was upgraded from the kids meal too the adult meal that was OK Upon driving from the drive-through. I realized that they didn’t give fries or anything so I knocked on the door, which was locked and that’s OK. I believe the establishment locks the door at a certain time went through the drive-through and I told the young girl that she made a mistake on my order I ordered the kids meal she said no you didn’t you ordered nuggets and a drink I said no and I repeated it twice and you repeated it back to me. I told her can you just refund me for what you charge me for and I’ll give you back the food and she said no I’ll just give it to you and when I came by she gave me extra everything with an attitude. It’s nothing wrong with admitting that you’ve done something or you made a mistake. We all make mistakes but don’t get an attitude about it. They’re so busy playing around inside that they don’t have time to get orders correctly and I know this because I saw the young man and they’re playing with the mop and they were all playing. I’ve seen this a lot with the establishments when there’s no supervisors on duty you need to do better.
Food: 4
Service: 1
Jayla Watkins
Great restaurant and the workers are very hardworking and kind!
Went thru the drive thru. You can no longer talk to a human being. It is a machine that can't get your order right. The middle part of my order wasn't even in the bag or on the drink tray when I was handed my order at the window. I then had to explain to the people, at the window, what was missing. They said they are not allowed to talk over the machine or correct it or they get yelled at by their manager. I wasn't even there for myself. I was being nice and picking up stuff for my family.. Cross Wendy's off my list of places to ever get food from here on out.
Hate that Wendy’s using AI to take orders!!!I really like Wendy’s, hate I can’t support them any longer.
Atmosphere: 1
Food: 5
Service: 5
I just got some great service from here.
Atmosphere: 5
Food: 5
Service: 5
Great chicken wrap! Try it!
Atmosphere: 5
Food: 5
Service: 5
It was a little expensive as it is everywhere.
Atmosphere: 4
Food: 4
Service: 3
Fries were cold and staff not that friendly.
Atmosphere: 2
Food: 3
Service: 3
Worst experience I’ve ever had here… I placed a mobile order and pulled into the drive through… 3 cars in line and I waited for 12 min before being able to pull up to the speaker to check in for my pick up. Couldn’t back up and go in because there were vehicles behind me so I was stuck waiting.
After checking in at the ordering screen I proceeded to wait an additional 8-10 min before getting to the window…. They hand me a drink and tell me to pull around to the parking lot and they would bring out my meal, said they had no fried made…. So I pulled around and parked, waiting an additional 8 min before the food was brought out. I bite into the sandwich and it’s ice cold, clearly the sandwich was packaged and waiting for fries….yet the fries were pretty cold as well…. Not sure what’s going on here at 2 pm on a Saturday but definitely not short staffed I counted at least 6 people working front of house…where’s the leadership’s where’s the customer service where are the Wendy’s standards?
Atmosphere: 1
Food: 2
Service: 1
$9 for this salad that they didn’t even bother to cut up or add Parmesan? No utensils. Nothing. First time back after months from them messing up and they did it again!
Atmosphere: 1
Food: 1
Service: 1
The food was great I just didn’t like the workers playing around. I’ve never had an issue coming here in the past. I prefer this over the one in Waukegan, but it seems like the Night Shift is only there for playtime. I ordered a kids meal and two things from the menu which were combos. I was handed all of the drinks and I was given a large drink for the kids meal. I just thought maybe my meal was upgraded from the kids meal too the adult meal that was OK Upon driving from the drive-through. I realized that they didn’t give fries or anything so I knocked on the door, which was locked and that’s OK. I believe the establishment locks the door at a certain time went through the drive-through and I told the young girl that she made a mistake on my order I ordered the kids meal she said no you didn’t you ordered nuggets and a drink I said no and I repeated it twice and you repeated it back to me. I told her can you just refund me for what you charge me for and I’ll give you back the food and she said no I’ll just give it to you and when I came by she gave me extra everything with an attitude. It’s nothing wrong with admitting that you’ve done something or you made a mistake. We all make mistakes but don’t get an attitude about it. They’re so busy playing around inside that they don’t have time to get orders correctly and I know this because I saw the young man and they’re playing with the mop and they were all playing. I’ve seen this a lot with the establishments when there’s no supervisors on duty you need to do better.
Food: 4
Service: 1
Great restaurant and the workers are very hardworking and kind!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service and staff is wonderful.
Atmosphere: 5
Food: 3
Service: 5
Food was fresh and what I ordered.
Atmosphere: 4
Food: 5
Service: 4
Used drive thru and found ketchup packets jammed inside the fries and also with the nuggets. How unsanitary!!!
Food: 3
Service: 1
Good food and the manager Alex so nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Night service really bad
Service: 1
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