Lou Malnati's Pizzeria

Order is always on time and right! Customer service is great as well!

Atmosphere: 5

Food: 5

Service: 5

Food wasn't tasty.

Atmosphere: 4

Food: 1

Service: 4

Placed an order for delivery was told 45 to 50 min wait. 1 hr later no pizza called them and she said oh this was for pick up I said no kept going back and forth with the same bullshit finally got to speak to a manager he told me he would get the pizza right out to me. Still an hour later no pizza finally got my pizza 2 hrs later. Manger told me he would refund my money. Spoke with them 3 more times since. 3 weeks later and still no refund. I will not be ordering from them anymore. Completely ridiculous and to have the audacity to lie to me about a refund. So disgusting to have to lie to your customers you should be ashamed of yourself. I really tried to give them the benefit of the doubt. Just figured after waiting 3 weeks for a refund it's not gonna happen. Needless to say you lost my business.

Kind and efficient staff.

Atmosphere: 5

Food: 5

Service: 5

This had to be the worst pizza we have ever had from this place! We ordered our usual The Lou with extra cheese. Where did all the liquid come from? It was so wet and soggy. We had to put it in the oven to dry it and make the crust edible. The cardboard was soaked and stuck to the bottom of the pizza. The flavor had all washed out, it was very bland! This will definitely the last time we order from here.

Atmosphere: 2

Food: 1

Service: 2

The servers are polite and professional

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Malnati Salad, Deep Dish Create Your Own

Great pizza, Always fresh!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deep Dish Create Your Own

Ready when it says it will be and never gets my order wrong

Atmosphere: 5

Food: 5

Service: 5

One of my favorite pizza places. I've been going to them for years and whenever there's an issue with the order, they fixed it well and above than they need to. The staff are friendly, the food is amazing, and everything is just great.

Food: 5

Service: 5

What a disgrace to one of the best pizzas in Chicago. I ordered the Chicago classic sausage w buttercrust. Look how much grease is on the pizza it soaked through the box. Look how poor and sloppy the sauce and sausage is distributed. What a travesty of a pizza. This pizza was tasteless with the exception of the buttercrust. I could have made a better pizza drunk.

this is the second time I have gotten Lous from the Hardwood Heights location. The first time was not the best either. But this time it was horrible. All it takes is one location to ruin it for everyone. Congrats you guys nailed it for #1. I will NEVER go back again.

Atmosphere: 1

Food: 1

Service: 1

very long wait...it seems like they are sleeping and not baking pizza

Atmosphere: 1

Food: 1

Service: 1

I was told that Lous is better than Giordano’s. It was not.

Atmosphere: 4

Food: 3

Service: 4

We just tried the new Margarita pesto pizza, deep dish. They send A promotional coupon to try it in the app. I would give it five stars. The taste was amazing. I would definitely order that again. We ordered the Lou Malnati salad and how could you go wrong with that salad? Always delicious!
Definitely, you have to give the margarita pesto pizza a try. As for price, lou Malnati gotten a little pricey. So be prepared to spend at least $50 for a pizza and a salad. And like they say, if you want to add more toppings that’s extra.

Atmosphere: 4

Food: 5

Service: 5

Do not go to this Lou's they do not make the Lou's pizza right.

Atmosphere: 1

Food: 1

Service: 1

Absolutely delicious! I tried the hot honey pizza, and I must admit, I was initially skeptical. But it turned out to be much better than I had expected. I would definitely order it again! So far, Lou Malnati’s is the best Chicago-style pizza I’ve had. As someone recommended, the single-serve pizza has the perfect ratio of toppings and stays crispy with that buttery crust.

Atmosphere: 5

Food: 5

Service: 5