Natalie was on front count she brought my 5 piece tender combo out I got a fry and Mac and cheese as my sides. My tenders looked like the bald headed morning cook that rides a Bicycle had dropped them in the fryer for double the cook time. Natalie didn’t give me any silverware/Cuttery for my meal then when I went too the counter too request silverware, because I’m not like there staff who eats with there hands off of the food in there down time, Natalie tossed my silverware on the counter and quickly turned back too helping drive thru. I hope Michelle isn’t worried about labor for her bonus over the service at her store. I didn’t even want my money back because of all of this I learned my lesson for sure too just go too Raising canes in Marion cause boy do they know how too perform quality and assuring service at the herring kfc
Atmosphere: 3
Food: 1
Service: 1
TheLittleDreadyBoy
Price keeps going up but not the service, quality, portions or anything else. Corporate greed sucks.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Joshua Hines
I've been coming to this location over the past few weeks because it's closer than the Marion location to me and I always order the same thing. Yesterday when I went, I was told by the girl working that they "can't up size the sides," even though I've been being getting large mashed potatoes and gravy and a large drink every time I go to KFC, even at this location, and you can change the size of the sides online if you choose to order that way.
She said that the only way she could give me large sides is if I ordered two three piece tenders, presumably so they could combine the two mashed potato orders into one large container. I should have just left, but I went with it and ended up paying over $20 for it, which admittedly is crazy of me to actually pay that much for some chicken tenders and potatoes.
When I got home, there weren't any biscuits in the box nor were there any dipping sauces. Overall, the experience soured me to the point that I'll never return.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Gravy
618rebels
Terrible sales and service, website said I could order a 16 piece stop me, was told I could only get a 8 piece and don't argue. Under the attorney generals office of the United States, that is a violation in regards to elder abuse, charges will be filled!
Atmosphere: 4
Food: 4
Service: 1
vamp carcass
Food was ok. Tenders aren’t what they used to be. Very nice staff though.
Eric Botsford
They forgot my biscuits. I ordered 3 items and they forgot one. No excuses, just lazy employees. I had to go back to get the biscuits and when I got home I discovered they gave me 7 thighs and 1 drum in an 8 piece bucket. I'll never come back to this store. You might as well be stealing my money if this is the quality and service you provide. Complete garbage from Herrin KFC.
Food: 1
Service: 1
Cathy Mitchell
KFC in Herrin Illinois has the best Kentucky fried Chicken You'll ever eat. They also have the fried chicken livers that many of the other locations don't have. I love them as well. The staff are always nice and friendly and make you feel at home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, 2 PC Chicken Combo
James Kuberski
Person taking my order clearly didnt want to work today. Even huffed when i had more of an order to give, when asked if i did. The food sucked balls. Wont be here again. Ill go somewhere where the workers want to earn their money. Not be spoon fed it.
Atmosphere: 1
Food: 1
Service: 1
Ramona Stacy
Weird employees. Instead of doing work, they would rather sit outside and play with their car horns. I stopped to get food while traveling and my family and I sat and chatted outside for a second or two. Some weird lady comes out and starts repeatedly pressing her horn for whatever reason. We decided to not even get food. Heard the food quality has declined tremendously, also. Won't ever visit this location again. So uncalled for. If they had an issue with us being out there, the professional thing would have been to specify that and ask that we not talk in the parking lot. Instead they rather leave their space of duty to be weird lol. Do better please and thanks 😊. Update: My Aunt said her chicken was raw the last time she ate there. Yikes! Sounds like we dodged a bullet, anyway. Glad we decided not to eat here after the weird activity 🤷🏽♀️.
Atmosphere: 1
Food: 1
Service: 1
Mo Stacy
Weird employees. Instead of doing work, they would rather sit outside and play with their car horns. I stopped to get food while traveling and my family and I sat and chatted outside for a second or two. Some weird lady comes out and starts repeatedly pressing her horn for whatever reason. We decided to not even get food. Heard the food quality has declined tremendously, also. Won't ever visit this location again. So uncalled for. If they had an issue with us being out there, the professional thing would have been to specify that and ask that we not talk in the parking lot. Instead they rather leave their space of duty to be weird lol. Do better please and thanks ?. Update: My Aunt said her chicken was raw the last time she ate there. Yikes! Sounds like we dodged a bullet, anyway. Glad we decided not to eat here after the weird activity ??♀️.
Please bring back the KFC BUFFET to the Herrin, IL KFC :)
Atmosphere: 4
Food: 4
Service: 4
Kay Newberry
Food is always fresh. Fries not normally hot but ok. They really need a small shelter over the drive through speaker. When you order you get soaked when it's raining.
Atmosphere: 4
Food: 5
Service: 5
Linda Miller
Asked for sauce with chicken stripes, none given.Diet Pepsi tasted flat.No biscuits, had to ask about a substitute, not offered when ordering.French fries were cold and had been sitting a while.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Crispy Colonel Sandwich
Daniel Pace
It was a smaller store but it was cozy. Me and my bestie, Copper, went here for lunch and to sit down a minute. It was nice and clean, the service was fast and polite. The food was about what I’d grown used to from “the colonel. I still love them biscuits.
Parking: Come. Park. Eat.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Cynthia Ralston
? WOW!, SO Salty ? can't taste the Chicken! If you eat it your B/P will go thru the roof! Not to mention the prices!
Natalie was on front count she brought my 5 piece tender combo out I got a fry and Mac and cheese as my sides. My tenders looked like the bald headed morning cook that rides a Bicycle had dropped them in the fryer for double the cook time. Natalie didn’t give me any silverware/Cuttery for my meal then when I went too the counter too request silverware, because I’m not like there staff who eats with there hands off of the food in there down time, Natalie tossed my silverware on the counter and quickly turned back too helping drive thru. I hope Michelle isn’t worried about labor for her bonus over the service at her store. I didn’t even want my money back because of all of this I learned my lesson for sure too just go too Raising canes in Marion cause boy do they know how too perform quality and assuring service at the herring kfc
Atmosphere: 3
Food: 1
Service: 1
Price keeps going up but not the service, quality, portions or anything else. Corporate greed sucks.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken
I've been coming to this location over the past few weeks because it's closer than the Marion location to me and I always order the same thing. Yesterday when I went, I was told by the girl working that they "can't up size the sides," even though I've been being getting large mashed potatoes and gravy and a large drink every time I go to KFC, even at this location, and you can change the size of the sides online if you choose to order that way.
She said that the only way she could give me large sides is if I ordered two three piece tenders, presumably so they could combine the two mashed potato orders into one large container. I should have just left, but I went with it and ended up paying over $20 for it, which admittedly is crazy of me to actually pay that much for some chicken tenders and potatoes.
When I got home, there weren't any biscuits in the box nor were there any dipping sauces. Overall, the experience soured me to the point that I'll never return.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Gravy
Terrible sales and service, website said I could order a 16 piece stop me, was told I could only get a 8 piece and don't argue. Under the attorney generals office of the United States, that is a violation in regards to elder abuse, charges will be filled!
Atmosphere: 4
Food: 4
Service: 1
Food was ok. Tenders aren’t what they used to be. Very nice staff though.
They forgot my biscuits. I ordered 3 items and they forgot one. No excuses, just lazy employees. I had to go back to get the biscuits and when I got home I discovered they gave me 7 thighs and 1 drum in an 8 piece bucket. I'll never come back to this store. You might as well be stealing my money if this is the quality and service you provide. Complete garbage from Herrin KFC.
Food: 1
Service: 1
KFC in Herrin Illinois has the best Kentucky fried Chicken You'll ever eat. They also have the fried chicken livers that many of the other locations don't have. I love them as well. The staff are always nice and friendly and make you feel at home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, 2 PC Chicken Combo
Person taking my order clearly didnt want to work today. Even huffed when i had more of an order to give, when asked if i did. The food sucked balls. Wont be here again. Ill go somewhere where the workers want to earn their money. Not be spoon fed it.
Atmosphere: 1
Food: 1
Service: 1
Weird employees. Instead of doing work, they would rather sit outside and play with their car horns. I stopped to get food while traveling and my family and I sat and chatted outside for a second or two. Some weird lady comes out and starts repeatedly pressing her horn for whatever reason. We decided to not even get food. Heard the food quality has declined tremendously, also. Won't ever visit this location again. So uncalled for. If they had an issue with us being out there, the professional thing would have been to specify that and ask that we not talk in the parking lot. Instead they rather leave their space of duty to be weird lol. Do better please and thanks 😊.
Update: My Aunt said her chicken was raw the last time she ate there. Yikes! Sounds like we dodged a bullet, anyway. Glad we decided not to eat here after the weird activity 🤷🏽♀️.
Atmosphere: 1
Food: 1
Service: 1
Weird employees. Instead of doing work, they would rather sit outside and play with their car horns. I stopped to get food while traveling and my family and I sat and chatted outside for a second or two. Some weird lady comes out and starts repeatedly pressing her horn for whatever reason. We decided to not even get food. Heard the food quality has declined tremendously, also. Won't ever visit this location again. So uncalled for. If they had an issue with us being out there, the professional thing would have been to specify that and ask that we not talk in the parking lot. Instead they rather leave their space of duty to be weird lol. Do better please and thanks ?.
Update: My Aunt said her chicken was raw the last time she ate there. Yikes! Sounds like we dodged a bullet, anyway. Glad we decided not to eat here after the weird activity ??♀️.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Please bring back the KFC BUFFET to the Herrin, IL KFC :)
Atmosphere: 4
Food: 4
Service: 4
Food is always fresh. Fries not normally hot but ok. They really need a small shelter over the drive through speaker. When you order you get soaked when it's raining.
Atmosphere: 4
Food: 5
Service: 5
Asked for sauce with chicken stripes, none given.Diet Pepsi tasted flat.No biscuits, had to ask about a substitute, not offered when ordering.French fries were cold and had been sitting a while.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Crispy Colonel Sandwich
It was a smaller store but it was cozy. Me and my bestie, Copper, went here for lunch and to sit down a minute. It was nice and clean, the service was fast and polite. The food was about what I’d grown used to from “the colonel. I still love them biscuits.
Parking: Come. Park. Eat.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken
? WOW!, SO Salty ? can't taste the Chicken! If you eat it your B/P will go thru the roof! Not to mention the prices!
Atmosphere: 5
Food: 1
Service: 5
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