Rude employees, in person and on the phone. Last 3 orders have forgotten the sauce packets. Ask for no sour cream, they add extra. If you say anything, refer back to the rudeness.
Atmosphere: 2
Food: 2
Service: 1
donny brasco
Either right or wrong, they still go, Bong!
Atmosphere: 4
Food: 3
Service: 4
Skye Palmer
We waited on car in front of us for 22 minutes then sat at the window for another 34 minutes before getting our food… & they still messed up our order
Parking: Lots of empty spots. It’s the drive thru that will catch you up
Requested no lettuce on tacos > Received lettuce on tacos Requested Hot Sauce Packets > Received Mild Sause Packets Drive Through took forever Food was
Food: 1
Service: 1
vamp carcass
Usually when people say they will never be back to a place they are exaggerating but I can promise you I will never be back here. I have had multiple issues in the past with 1 hr+ long wait times and poorly made/wrong items but have always overlooked it because that usually just how fast food is. But as someone who has worked in this industry before I know when someone is being rude and messing with me. Me and my boyfriend placed an order on the app and when I went to pick it up I was told that they did not have the big cheese-it tostada. This usually is never a problem at this Taco Bell we usually just pick another similar item and they replace it with that. With my extra cheez-it I ordered it would have been around $4 so I asked if I could just have a quesadilla instead which is about $5. The lady tells me no and instists she can only replace it with a normal tostada (which I did not want) or I had to get a refund. I wanted to avoid calling my boyfriend and getting him to cancel it because the order wasn’t even on my phone so I tried asking for a nacho taco which would have been even cheaper than what I ordered. Another worker comes over the head seat and snaps at me that they will not do it and I can only have the tostada or a refund. It was just so confusing because I have never ever had this issues before so I drove off a little upset because it was just kind of rude. So I call my boyfriend and we get this refund and place a completely new order. I go back though the drive thru and i really was trying to be very nice and polite because I know everybody has bad days and misunderstandings and she said absolutely nothing to me. Not one word. Had to read the screen and make sure I was checked in. I get to the window and a bigger girl maybe in her late 20s with an eyebrow piercing and snakebites is waiting for me. She does this odd thing of barely trying to hand me my drinks and she ended up dropping one of them on the ground. That caused her to storm off wordlessly then return to the window a few minutes later only to do the exact same thing again. Did the same with my food too. When we got the food they left one of our cheese cups out and barely put any in the other. The chips were very stale. Usually I am very understanding but this is probably the worst experience I have ever had and I have never met somebody so rude.
Atmosphere: 1
Food: 1
Service: 1
Debra Williams-Buss
Bad service for the last two visits. Can't seem to even get a order right. How hard is it for no tomatoes. Burrito in luxe box was a greasy salt lick.
Food: 1
Alys Cooley
The food is good but the staff is rude
Atmosphere: 2
Food: 5
Service: 3
Jenny Jones
I ordered my food online for local pickup and customized most of the order. I will say most of the time the food is great and the service is great, however I gave them 2 stars for food on this review because there were no sauces included which I went in myself and grabbed, but then once I got home all of the food that was customized was in fact NOT customized at all. I couldn't eat most of what I had gotten and I wasn't going to drive all the way back up there to get it fixed because I was hungry. #youhave1job
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Taco, Chips and Nacho Cheese Sauce, Cheesy Gordita Crunch, Large Nacho Fries
Mary Adams pearson
Drive Tru couldn't seem to get it right
Food: 3
Service: 2
Recommended dishes: Ground Beef Burrito, Taco
Heather Chitwood
The manager I believe her name is Kate is downright awesome strand that store like in beast mode good service easy to doordash
this taco bell locAtion in Herrin is the bomb. A+, highly recommend, will return for another fix very soon
Atmosphere: 5
Food: 5
Service: 5
Brandi Warner
Employees will be gathered outside while you wait in the drive through 20 minutes. Hours aren't accurate as well.
Nathan Leclercq
Ordered burritos off the cravings menu and got 5 small balled up tortillas with barely anything inside. Never going back
Food: 1
Service: 1
Holly Hart
Ordered the three dollar loaded beef nachos add lettuce jalapeños and ranch sauce and this is what I got
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nachos
Molly K
There's literally no reason for this location to stay open until 3AM because any time you go after midnight, as soon as you pull up to the speaker, you immediately get told, "We're out of this, this, this, this, this, and this," and it's CLEARLY that the employees just don't want to make anything fresh. And it's not ever specialty items, it's essential items to taco bell like beef, chicken, cheese, tortillas, etc. Ridiculous. Do better. 🙄
Rude employees, in person and on the phone. Last 3 orders have forgotten the sauce packets. Ask for no sour cream, they add extra. If you say anything, refer back to the rudeness.
Atmosphere: 2
Food: 2
Service: 1
Either right or wrong, they still go, Bong!
Atmosphere: 4
Food: 3
Service: 4
We waited on car in front of us for 22 minutes then sat at the window for another 34 minutes before getting our food… & they still messed up our order
Parking: Lots of empty spots. It’s the drive thru that will catch you up
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cantina Chicken Bowl, Quesadilla, Grilled Cheese Burrito
Requested no lettuce on tacos > Received lettuce on tacos
Requested Hot Sauce Packets > Received Mild Sause Packets
Drive Through took forever
Food was
Food: 1
Service: 1
Usually when people say they will never be back to a place they are exaggerating but I can promise you I will never be back here. I have had multiple issues in the past with 1 hr+ long wait times and poorly made/wrong items but have always overlooked it because that usually just how fast food is. But as someone who has worked in this industry before I know when someone is being rude and messing with me. Me and my boyfriend placed an order on the app and when I went to pick it up I was told that they did not have the big cheese-it tostada. This usually is never a problem at this Taco Bell we usually just pick another similar item and they replace it with that. With my extra cheez-it I ordered it would have been around $4 so I asked if I could just have a quesadilla instead which is about $5. The lady tells me no and instists she can only replace it with a normal tostada (which I did not want) or I had to get a refund. I wanted to avoid calling my boyfriend and getting him to cancel it because the order wasn’t even on my phone so I tried asking for a nacho taco which would have been even cheaper than what I ordered. Another worker comes over the head seat and snaps at me that they will not do it and I can only have the tostada or a refund. It was just so confusing because I have never ever had this issues before so I drove off a little upset because it was just kind of rude. So I call my boyfriend and we get this refund and place a completely new order. I go back though the drive thru and i really was trying to be very nice and polite because I know everybody has bad days and misunderstandings and she said absolutely nothing to me. Not one word. Had to read the screen and make sure I was checked in. I get to the window and a bigger girl maybe in her late 20s with an eyebrow piercing and snakebites is waiting for me. She does this odd thing of barely trying to hand me my drinks and she ended up dropping one of them on the ground. That caused her to storm off wordlessly then return to the window a few minutes later only to do the exact same thing again. Did the same with my food too. When we got the food they left one of our cheese cups out and barely put any in the other. The chips were very stale. Usually I am very understanding but this is probably the worst experience I have ever had and I have never met somebody so rude.
Atmosphere: 1
Food: 1
Service: 1
Bad service for the last two visits. Can't seem to even get a order right. How hard is it for no tomatoes. Burrito in luxe box was a greasy salt lick.
Food: 1
The food is good but the staff is rude
Atmosphere: 2
Food: 5
Service: 3
I ordered my food online for local pickup and customized most of the order. I will say most of the time the food is great and the service is great, however I gave them 2 stars for food on this review because there were no sauces included which I went in myself and grabbed, but then once I got home all of the food that was customized was in fact NOT customized at all. I couldn't eat most of what I had gotten and I wasn't going to drive all the way back up there to get it fixed because I was hungry.
#youhave1job
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Taco, Chips and Nacho Cheese Sauce, Cheesy Gordita Crunch, Large Nacho Fries
Drive Tru couldn't seem to get it right
Food: 3
Service: 2
Recommended dishes: Ground Beef Burrito, Taco
The manager I believe her name is Kate is downright awesome strand that store like in beast mode good service easy to doordash
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
this taco bell locAtion in Herrin is the bomb. A+, highly recommend, will return for another fix very soon
Atmosphere: 5
Food: 5
Service: 5
Employees will be gathered outside while you wait in the drive through 20 minutes. Hours aren't accurate as well.
Ordered burritos off the cravings menu and got 5 small balled up tortillas with barely anything inside. Never going back
Food: 1
Service: 1
Ordered the three dollar loaded beef nachos add lettuce jalapeños and ranch sauce and this is what I got
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nachos
There's literally no reason for this location to stay open until 3AM because any time you go after midnight, as soon as you pull up to the speaker, you immediately get told, "We're out of this, this, this, this, this, and this," and it's CLEARLY that the employees just don't want to make anything fresh. And it's not ever specialty items, it's essential items to taco bell like beef, chicken, cheese, tortillas, etc. Ridiculous. Do better. 🙄
Atmosphere: 1
Food: 4
Service: 1
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