I placed an order through the app. Arrived 5 minutes later, waited 35 minutes for my food. I was told it had been placed in a door dash bag by mistake. I checked the food, it was cold. I went in to have the food replaced. My problem is, if they knew it had been sitting, why not replace it before bringing it out? Common sense!!
Food: 2
Service: 1
William Sullivan
Slowest McDonald's I have even been to. Even ordering on the app takes a minimum of 20 minutes to get through the drive through. Insane.
Atmosphere: 3
Food: 3
Service: 1
Funky Student
Used to never have issues, but nowadays the new people working here have no clue what they're doing, always handing out wrong order and forgot my sweet and sour sauce AND beverage
Atmosphere: 4
Food: 4
Service: 1
Michael Usher
Most of the time sandwiches are thrown together.
Atmosphere: 2
Food: 2
Service: 2
Tara Dickinson
Terrible customer service…used the app to place order. While we waiting in the car, several cars went through the drive thru. Waited 20 min before I decided to go inside to check on my order. When I walked in, waited 5 min before I was greeted. The order was sitting behind the counter packed and ready to go, but no one was planning on bringing it out. There was no apology for the wait.
Atmosphere: 1
Food: 1
Service: 1
D D
Waited for 35 mins for a take out order/ cold food
Atmosphere: 1
Food: 1
Service: 1
Joseph Rauscher
A tremendously enjoyable place for lunch with family.
Atmosphere: 5
Food: 5
Service: 5
Hunter Marshall
Food is good for McDonalds. Workers are always great. They could clean tables in dining room more often though and make sure people have drinks and stuff when ordering from kiosk.
Atmosphere: 3
Food: 4
Service: 5
Tom Richardson
Order is never right … then they complain when I try to get what I paid for! Lost a frequent customer. I’m over having to do YOUR job for you.
Mid -America Roadside \u0026 Repair
Start getting my order right and I’ll change the review. Every time I’m at this McDonald’s they miss something!! Then complain when I ask for it like I’m try to take 25 cents worth of sauce sheesh!
A quiet place I visit every 3 months. I take my kitty to a local groomer and stop in for lunch lunch. Clean environment and quick service.
Atmosphere: 5
Food: 5
Service: 5
Stacy Tabor
Waited 30 mins at curbside. Food was cold and I was missing sauces. I remember why I dont eat here anymore. Horrible all around
Atmosphere: 1
Food: 1
Service: 1
Dale Knight
Always slow, always an excuse, will claim they didnt say what they said, 10 piece apparently means 9 piece every single time.
G E
Went through the drive through to use my mobile app code. The person taking my order failed twice with the code I had, and I could not get my order. Management must train their employees better at this location in Highland IL. After being so frustrated with the service, I left without any food. I would not recommend this location. This is not the first time I had poor service at this location.
I placed an order through the app. Arrived 5 minutes later, waited 35 minutes for my food. I was told it had been placed in a door dash bag by mistake. I checked the food, it was cold. I went in to have the food replaced. My problem is, if they knew it had been sitting, why not replace it before bringing it out? Common sense!!
Food: 2
Service: 1
Slowest McDonald's I have even been to. Even ordering on the app takes a minimum of 20 minutes to get through the drive through. Insane.
Atmosphere: 3
Food: 3
Service: 1
Used to never have issues, but nowadays the new people working here have no clue what they're doing, always handing out wrong order and forgot my sweet and sour sauce AND beverage
Atmosphere: 4
Food: 4
Service: 1
Most of the time sandwiches are thrown together.
Atmosphere: 2
Food: 2
Service: 2
Terrible customer service…used the app to place order. While we waiting in the car, several cars went through the drive thru. Waited 20 min before I decided to go inside to check on my order. When I walked in, waited 5 min before I was greeted. The order was sitting behind the counter packed and ready to go, but no one was planning on bringing it out. There was no apology for the wait.
Atmosphere: 1
Food: 1
Service: 1
Waited for 35 mins for a take out order/ cold food
Atmosphere: 1
Food: 1
Service: 1
A tremendously enjoyable place for lunch with family.
Atmosphere: 5
Food: 5
Service: 5
Food is good for McDonalds. Workers are always great. They could clean tables in dining room more often though and make sure people have drinks and stuff when ordering from kiosk.
Atmosphere: 3
Food: 4
Service: 5
Order is never right … then they complain when I try to get what I paid for! Lost a frequent customer. I’m over having to do YOUR job for you.
Start getting my order right and I’ll change the review. Every time I’m at this McDonald’s they miss something!! Then complain when I ask for it like I’m try to take 25 cents worth of sauce sheesh!
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Forgot more then half my food not the first time
Atmosphere: 1
Food: 1
Service: 1
A quiet place I visit every 3 months. I take my kitty to a local groomer and stop in for lunch
lunch. Clean environment and quick service.
Atmosphere: 5
Food: 5
Service: 5
Waited 30 mins at curbside. Food was cold and I was missing sauces. I remember why I dont eat here anymore. Horrible all around
Atmosphere: 1
Food: 1
Service: 1
Always slow, always an excuse, will claim they didnt say what they said, 10 piece apparently means 9 piece every single time.
Went through the drive through to use my mobile app code. The person taking my order failed twice with the code I had, and I could not get my order. Management must train their employees better at this location in Highland IL. After being so frustrated with the service, I left without any food. I would not recommend this location. This is not the first time I had poor service at this location.
Atmosphere: 1
Food: 2
Service: 1
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