Food was not fresh and tasted terrible and staff was rude and argumentative. From the sounds of other reviews, this is a common thing at the Highland McDonald’s.
Uniquela Faith
Seriously do better forgetting drinks for the car in front of us locking doors early forgetting drinks for dasher deliveries after being asked are drinks in there rediculous
Service: 1
Billy Woods
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Chicken Mcnuggets, French Fries
Samantha Stram
Kayleigh went above and beyond to provide me with excellent customer service for my order. She handled my problem professionally and kindly :)
Atmosphere: 5
Food: 5
Service: 5
Teresa Rouse
Very rude! No one was at the first window so I drove to the second. Handed the lady my card at the second window. Told her there was no one at the first window to pay, so I handed her my card. Kid in a white sweater said she didn’t pay. This was at 3:40 P on 12/1/24. You may want to teach your employees to not jump to conclusions and be loud about it! Trust me boy I had the money to pay and I have my receipt for proof. McDonald’s lost my business. Have a blessed day.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets
Tj
Slowest Drive Thru I have been to in a very long time. 30 minutes
Atmosphere: 1
Food: 1
Service: 1
Crystal Simon
When I was in the drive through the person taking my order was extremely rude on her phone and not paying attention. I asked for her name and I was
Atmosphere: 1
Food: 3
Service: 1
Alexis K. Stewart
30 minutes in drive- thru and not one employee apologized for the wait.
Atmosphere: 1
Food: 4
Service: 1
Tiffany Pedigo
I waited 15 minutes at this location in the drive thru after paying, they gave me cold fries and a raw quarter pounder. Terrible experience. Bad management judgment to understaff their restaurant on a Saturday, at peak lunch times. It made me deeply conserned about the safety of the other food I purchased on this visit. I was clearly mistaken in thinking mcdonalds had higher food quality standards than serving raw food. Especially after being in the news for e. coli.
Always a reliable spot for a quick bite! The restaurant is clean, and the service is fast.
Christopher Olivier
We went thru the drive thru to pick up a mobile order when we get home to eat, there are literal clumps of hair all over the food, so that was roughly 60$ wasted on food I don’t even want to eat. Literally looked like a bunch of little dust bunnies, like someone brushed their hair over the food.
Atmosphere: 1
Food: 1
Service: 1
Brody Ketola
CONSISTENTLY THE WORST MCDONALDS I HAVE EVERRRRRRR BEEN TO!!!! Rude staff. Barely trained. Do not take drive thru cars in order. Consistently missing items from order, getting wrong drinks, no sauces, etc. Went to do Curbside and they had turned off online orders despite it being NOT busy and 3:30 pm. Corporate needs to send in a Regional Manager to straighten this place out
Atmosphere: 1
Food: 3
Service: 1
Lisse String Duet
DO NOT EAT HERE!! You’re better off driving 30 minutes to Edwardsville if you want even half-decent service. Would not force myself to suffer through interacting with the incompetent staff even if I was starving. I mean it. Corporate should roll-over the entire staff list or shut the place down for a week MINIMUM to train the workers.
Atmosphere: 1
Food: 1
Service: 1
Claudia Bruhn
Seems like each time I go there it gets worse.last time I waited at curb and took for every.talked to the girl when she gave my food to me and said it was over 15mins she had to tell me short of people well that is not my fault.i said the French fries are cold she says yes I know and walked away.today Aug 31 waited for order and the oreo milk shake looked like it was dropped I took the bag and it was all over the bag.needless to say he took off.with the prices I shouldn't have to put up with this.theres usually always something missing. What I shame
Food was not fresh and tasted terrible and staff was rude and argumentative. From the sounds of other reviews, this is a common thing at the Highland McDonald’s.
Seriously do better forgetting drinks for the car in front of us locking doors early forgetting drinks for dasher deliveries after being asked are drinks in there rediculous
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Chicken Mcnuggets, French Fries
Kayleigh went above and beyond to provide me with excellent customer service for my order. She handled my problem professionally and kindly :)
Atmosphere: 5
Food: 5
Service: 5
Very rude! No one was at the first window so I drove to the second. Handed the lady my card at the second window. Told her there was no one at the first window to pay, so I handed her my card. Kid in a white sweater said she didn’t pay. This was at 3:40 P on 12/1/24. You may want to teach your employees to not jump to conclusions and be loud about it!
Trust me boy I had the money to pay and I have my receipt for proof. McDonald’s lost my business.
Have a blessed day.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets
Slowest Drive Thru I have been to in a very long time. 30 minutes
Atmosphere: 1
Food: 1
Service: 1
When I was in the drive through the person taking my order was extremely rude on her phone and not paying attention. I asked for her name and I was
Atmosphere: 1
Food: 3
Service: 1
30 minutes in drive- thru and not one employee apologized for the wait.
Atmosphere: 1
Food: 4
Service: 1
I waited 15 minutes at this location in the drive thru after paying, they gave me cold fries and a raw quarter pounder. Terrible experience. Bad management judgment to understaff their restaurant on a Saturday, at peak lunch times. It made me deeply conserned about the safety of the other food I purchased on this visit. I was clearly mistaken in thinking mcdonalds had higher food quality standards than serving raw food. Especially after being in the news for e. coli.
Atmosphere: 1
Food: 1
Service: 1
Love the chicken big mac
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries
Restaurantji Recommends
Always a reliable spot for a quick bite! The restaurant is clean, and the service is fast.
We went thru the drive thru to pick up a mobile order when we get home to eat, there are literal clumps of hair all over the food, so that was roughly 60$ wasted on food I don’t even want to eat. Literally looked like a bunch of little dust bunnies, like someone brushed their hair over the food.
Atmosphere: 1
Food: 1
Service: 1
CONSISTENTLY THE WORST MCDONALDS I HAVE EVERRRRRRR BEEN TO!!!! Rude staff. Barely trained. Do not take drive thru cars in order. Consistently missing items from order, getting wrong drinks, no sauces, etc. Went to do Curbside and they had turned off online orders despite it being NOT busy and 3:30 pm. Corporate needs to send in a Regional Manager to straighten this place out
Atmosphere: 1
Food: 3
Service: 1
DO NOT EAT HERE!! You’re better off driving 30 minutes to Edwardsville if you want even half-decent service. Would not force myself to suffer through interacting with the incompetent staff even if I was starving. I mean it. Corporate should roll-over the entire staff list or shut the place down for a week MINIMUM to train the workers.
Atmosphere: 1
Food: 1
Service: 1
Seems like each time I go there it gets worse.last time I waited at curb and took for every.talked to the girl when she gave my food to me and said it was over 15mins she had to tell me short of people well that is not my fault.i said the French fries are cold she says yes I know and walked away.today Aug 31 waited for order and the oreo milk shake looked like it was dropped I took the bag and it was all over the bag.needless to say he took off.with the prices I shouldn't have to put up with this.theres usually always something missing.
What I shame
Atmosphere: 1
Food: 2
Service: 1
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