They never answer the drive thru speaker. I have been twice this week and have sat while the other lane keeps taking orders. If the speaker isn't working then block the lane off.
Tyler H
I placed an order within the mobile app and went to pick it up via drivethrough. after a nearly 10 minute wait, i was informed one of my items was not available and would need to be substituted. after receiving my items and returning home, i found i was missing an entire 20 piece from my order. so i had to drive back, only to find the lobby is closed meaning yet another long drivethrough wait. I told the first window worker why i returned and he assured me he informed his manager. upon arriving at the window i was handed the entirely wrong order, and had to specify once again that they had missed my items. upon getting my 20 piece, i found there were only 18 nuggets.. .. how is it this difficult??
Roberta Sanders
I asked for extra caramel drizzle and caramel syrup even paid extra for it girl making it was more concerned about getting the new drive-thru order into the system then she was paying attention to my iced caramel macchiato order with the extra stuff in it I had to tell the girl at the window to please tell her to put extra in it that I paid for it because she wasn't even paying any attention to what the screen said because she was more worried about getting her drive through order in the computer here's a picture with my extra drizzle which I didn't get
Vincent Stevens
Half of our Quarter pou ders were not cooked all the way through, lots of red meat.
Melissa Barnett
Every table was dirty. Floor was gross. Workers were not welcoming seemed put out to have to take our order.
Morgan Cronovich
Food was not fresh and tasted terrible and staff was rude and argumentative. From the sounds of other reviews, this is a common thing at the Highland McDonald’s.
Uniquela Faith
Seriously do better forgetting drinks for the car in front of us locking doors early forgetting drinks for dasher deliveries after being asked are drinks in there rediculous
Service: 1
Billy Woods
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Chicken Mcnuggets, French Fries
Samantha Stram
Kayleigh went above and beyond to provide me with excellent customer service for my order. She handled my problem professionally and kindly :)
Atmosphere: 5
Food: 5
Service: 5
Teresa Rouse
Very rude! No one was at the first window so I drove to the second. Handed the lady my card at the second window. Told her there was no one at the first window to pay, so I handed her my card. Kid in a white sweater said she didn’t pay. This was at 3:40 P on 12/1/24. You may want to teach your employees to not jump to conclusions and be loud about it! Trust me boy I had the money to pay and I have my receipt for proof. McDonald’s lost my business. Have a blessed day.
Slowest Drive Thru I have been to in a very long time. 30 minutes
Atmosphere: 1
Food: 1
Service: 1
Crystal Simon
When I was in the drive through the person taking my order was extremely rude on her phone and not paying attention. I asked for her name and I was
Atmosphere: 1
Food: 3
Service: 1
Alexis K. Stewart
30 minutes in drive- thru and not one employee apologized for the wait.
Atmosphere: 1
Food: 4
Service: 1
Tiffany Pedigo
I waited 15 minutes at this location in the drive thru after paying, they gave me cold fries and a raw quarter pounder. Terrible experience. Bad management judgment to understaff their restaurant on a Saturday, at peak lunch times. It made me deeply conserned about the safety of the other food I purchased on this visit. I was clearly mistaken in thinking mcdonalds had higher food quality standards than serving raw food. Especially after being in the news for e. coli.
They never answer the drive thru speaker. I have been twice this week and have sat while the other lane keeps taking orders. If the speaker isn't working then block the lane off.
I placed an order within the mobile app and went to pick it up via drivethrough. after a nearly 10 minute wait, i was informed one of my items was not available and would need to be substituted. after receiving my items and returning home, i found i was missing an entire 20 piece from my order. so i had to drive back, only to find the lobby is closed meaning yet another long drivethrough wait. I told the first window worker why i returned and he assured me he informed his manager. upon arriving at the window i was handed the entirely wrong order, and had to specify once again that they had missed my items. upon getting my 20 piece, i found there were only 18 nuggets.. .. how is it this difficult??
I asked for extra caramel drizzle and caramel syrup even paid extra for it girl making it was more concerned about getting the new drive-thru order into the system then she was paying attention to my iced caramel macchiato order with the extra stuff in it I had to tell the girl at the window to please tell her to put extra in it that I paid for it because she wasn't even paying any attention to what the screen said because she was more worried about getting her drive through order in the computer here's a picture with my extra drizzle which I didn't get
Half of our Quarter pou ders were not cooked all the way through, lots of red meat.
Every table was dirty. Floor was gross. Workers were not welcoming seemed put out to have to take our order.
Food was not fresh and tasted terrible and staff was rude and argumentative. From the sounds of other reviews, this is a common thing at the Highland McDonald’s.
Seriously do better forgetting drinks for the car in front of us locking doors early forgetting drinks for dasher deliveries after being asked are drinks in there rediculous
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Chicken Mcnuggets, French Fries
Kayleigh went above and beyond to provide me with excellent customer service for my order. She handled my problem professionally and kindly :)
Atmosphere: 5
Food: 5
Service: 5
Very rude! No one was at the first window so I drove to the second. Handed the lady my card at the second window. Told her there was no one at the first window to pay, so I handed her my card. Kid in a white sweater said she didn’t pay. This was at 3:40 P on 12/1/24. You may want to teach your employees to not jump to conclusions and be loud about it!
Trust me boy I had the money to pay and I have my receipt for proof. McDonald’s lost my business.
Have a blessed day.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets
Restaurantji Recommends
Slowest Drive Thru I have been to in a very long time. 30 minutes
Atmosphere: 1
Food: 1
Service: 1
When I was in the drive through the person taking my order was extremely rude on her phone and not paying attention. I asked for her name and I was
Atmosphere: 1
Food: 3
Service: 1
30 minutes in drive- thru and not one employee apologized for the wait.
Atmosphere: 1
Food: 4
Service: 1
I waited 15 minutes at this location in the drive thru after paying, they gave me cold fries and a raw quarter pounder. Terrible experience. Bad management judgment to understaff their restaurant on a Saturday, at peak lunch times. It made me deeply conserned about the safety of the other food I purchased on this visit. I was clearly mistaken in thinking mcdonalds had higher food quality standards than serving raw food. Especially after being in the news for e. coli.
Atmosphere: 1
Food: 1
Service: 1
Love the chicken big mac
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries
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