I come here often, and today’s matcha was really, really good. Shoutout to whoever made my drink (1/30/26 at 8:33 AM) for my mobile order (Mia)!
Alan B
The perfect cure for a wounded sole, with latte and croissant on the side!
There are Starbucks everywhere, and the coffee and food here is just like every other Starbucks. It is the amazing group of employees that make this location stand out! The baristas in Fort Sheridan know their customers well. They are friendly and actively engage with customers. Despite the corporate chain nature of Starbucks, the staff makes it feel like you are walking into a small local business in your home town.
But I am not a regular customer. When I arrived on this bitterly cold December morning, I was just some random schmuck dealing with cold feet (foot), the kind you only get when the sole of your boot, just out of months of off-season storage, decides to go flying from the rest of your boot as you rushed for the train. A terrible way to start a journey! But not only did I get hot coffee and breakfast when I hobbled into this Starbucks, I also got the help of a kind employee who went out of his way to find some tape for me to triage my wounded sole and avoid frostbite while I went home to grab another pair of boots. At a time when the winter is cold and the world seems to be short on acts of kindness, these employees at this location went out of their was to give exceptional customer service! Kudos and thank you!
Atmosphere: 5
Food: 5
Service: 5
Jadira Melchor
On Saturday 9-20-25 I went to Starbucks order from the drive through got a ice white chocolate mocha and a banana butter pecan when I got to the window there was a girl with red hair didn’t even great me and gave me all the stuffs all rude I understand we all have bad days but it wasn’t they way she was supposed to be anyways just want to say what I saw thank you.
Food: 3
Service: 1
George Kolasa
Great little starbucks
Joel Caballero
Super friendly staff! Very accommodating!
Atmosphere: 5
Service: 5
Nataliya S
Love Starbucks
Atmosphere: 5
Food: 5
Service: 5
Kimberly Moreno
They forgot my vanilla cold foam on my drink
Jonah Gill
drive through tight. Big truck no like. Great drink. Get the Carmen double whap chap frap.
Atmosphere: 5
Food: 4
Service: 3
Eric Garcia
I don’t particularly enjoy the smug look I got from the teenaged employee. I don’t ever exhibit this type of behavior from an employee like I did today. No voice communication, just handed me the drink, looked away as I’m trying to say “thank you” and instead of telling me they were waiting for my cookie he just sticks his hand out while talking with the other employees. It feels like a blatant slap in the face because it goes beyond the customer service experience. It just felt like discrimination to be completely honest.
This happen today 10/26/2024 at 1:15 PM for whoever three teenagers were working that day and ensured their conversation was more important then anything else.
Atmosphere: 1
Food: 4
Service: 1
Nicholas Mason
Came with my newborn for some coffee early one morning and was given this when I ordered a venti cold brew without ice! When I asked why they don’t fill it up they responded with, “well that is where your ice would have gone” and refused to fill to the top. What a joke for 5.71$ Do not go here unless you like to pay for air
The staff is very friendly, this Starbucks is very busy but, you get your drinks quickly.
Atmosphere: 5
Food: 5
Service: 5
Xavier
Starbucks is what it is.
Atmosphere: 4
Food: 5
Service: 5
Jay Bush
Always very nice and friendly
Atmosphere: 5
Food: 5
Service: 5
Ana
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable. I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.” I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
Service: 1
A
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable. I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.” I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
I come here often, and today’s matcha was really, really good. Shoutout to whoever made my drink (1/30/26 at 8:33 AM) for my mobile order (Mia)!
The perfect cure for a wounded sole, with latte and croissant on the side!
There are Starbucks everywhere, and the coffee and food here is just like every other Starbucks. It is the amazing group of employees that make this location stand out! The baristas in Fort Sheridan know their customers well. They are friendly and actively engage with customers. Despite the corporate chain nature of Starbucks, the staff makes it feel like you are walking into a small local business in your home town.
But I am not a regular customer. When I arrived on this bitterly cold December morning, I was just some random schmuck dealing with cold feet (foot), the kind you only get when the sole of your boot, just out of months of off-season storage, decides to go flying from the rest of your boot as you rushed for the train. A terrible way to start a journey! But not only did I get hot coffee and breakfast when I hobbled into this Starbucks, I also got the help of a kind employee who went out of his way to find some tape for me to triage my wounded sole and avoid frostbite while I went home to grab another pair of boots. At a time when the winter is cold and the world seems to be short on acts of kindness, these employees at this location went out of their was to give exceptional customer service! Kudos and thank you!
Atmosphere: 5
Food: 5
Service: 5
On Saturday 9-20-25 I went to Starbucks order from the drive through got a ice white chocolate mocha and a banana butter pecan when I got to the window there was a girl with red hair didn’t even great me and gave me all the stuffs all rude I understand we all have bad days but it wasn’t they way she was supposed to be anyways just want to say what I saw thank you.
Food: 3
Service: 1
Great little starbucks
Super friendly staff! Very accommodating!
Atmosphere: 5
Service: 5
Love Starbucks
Atmosphere: 5
Food: 5
Service: 5
They forgot my vanilla cold foam on my drink
drive through tight. Big truck no like. Great drink. Get the Carmen double whap chap frap.
Atmosphere: 5
Food: 4
Service: 3
I don’t particularly enjoy the smug look I got from the teenaged employee. I don’t ever exhibit this type of behavior from an employee like I did today. No voice communication, just handed me the drink, looked away as I’m trying to say “thank you” and instead of telling me they were waiting for my cookie he just sticks his hand out while talking with the other employees. It feels like a blatant slap in the face because it goes beyond the customer service experience. It just felt like discrimination to be completely honest.
This happen today 10/26/2024 at 1:15 PM for whoever three teenagers were working that day and ensured their conversation was more important then anything else.
Atmosphere: 1
Food: 4
Service: 1
Came with my newborn for some coffee early one morning and was given this when I ordered a venti cold brew without ice! When I asked why they don’t fill it up they responded with, “well that is where your ice would have gone” and refused to fill to the top. What a joke for 5.71$ Do not go here unless you like to pay for air
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
The staff is very friendly, this Starbucks is very busy but, you get your drinks quickly.
Atmosphere: 5
Food: 5
Service: 5
Starbucks is what it is.
Atmosphere: 4
Food: 5
Service: 5
Always very nice and friendly
Atmosphere: 5
Food: 5
Service: 5
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable.
I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.”
I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
Service: 1
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable.
I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.”
I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
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