drive through tight. Big truck no like. Great drink. Get the Carmen double whap chap frap.
Atmosphere: 5
Food: 4
Service: 3
Eric Garcia
I don’t particularly enjoy the smug look I got from the teenaged employee. I don’t ever exhibit this type of behavior from an employee like I did today. No voice communication, just handed me the drink, looked away as I’m trying to say “thank you” and instead of telling me they were waiting for my cookie he just sticks his hand out while talking with the other employees. It feels like a blatant slap in the face because it goes beyond the customer service experience. It just felt like discrimination to be completely honest.
This happen today 10/26/2024 at 1:15 PM for whoever three teenagers were working that day and ensured their conversation was more important then anything else.
Atmosphere: 1
Food: 4
Service: 1
Nicholas Mason
Came with my newborn for some coffee early one morning and was given this when I ordered a venti cold brew without ice! When I asked why they don’t fill it up they responded with, “well that is where your ice would have gone” and refused to fill to the top. What a joke for 5.71$ Do not go here unless you like to pay for air
Atmosphere: 2
Food: 1
Service: 1
Albert Roddy
The staff is very friendly, this Starbucks is very busy but, you get your drinks quickly.
Atmosphere: 5
Food: 5
Service: 5
Xavier
Starbucks is what it is.
Atmosphere: 4
Food: 5
Service: 5
Jay Bush
Always very nice and friendly
Atmosphere: 5
Food: 5
Service: 5
Ana
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable. I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.” I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
Service: 1
A
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable. I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.” I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
Carmen Turrubiartes
Idk who is making drinks now, but all I know I’m paying for air in my cup apparently. Second time this happened, last week I ordered the same thing iced matcha and they gave me an iced chai, then they gave me a half full venti cup. I went again today hoping it wouldn’t be the same, wanted to give them benefit of doubt ??♀️
Staff is friendly though.
Atmosphere: 2
Food: 1
Service: 5
Stephanie Mines
Kirill is fabulous. He remembers all of my drinks!He is a breath of Fresh Air. Professional, kind and humble. Nice humor and approach’s his career daily with much alacrity.
This is the perfect location in my way to work, however the blonde middle age lady with headphones on always has such a bad attitude! I am going to start leaving earlier to stop by Lake Forest or Highland Park instead.
Service: 1
LMO86
Friendly workers. Fast service
Stephen Morris
Each time we go through my wife’s drink is never right. We never have issues with other locations. The manager isnt training its employees.
Atmosphere: 3
Food: 2
Service: 1
Bradley A Bonato
Didn't actually go into this Starbucks, went to the Travelling Food Pantry in the adjacent parking lot! ????
Parking: Easy to enter & exit via Sheridan Road!
Wheelchair accessibility: Some crumbling asphalt in areas, but easily avoidable!
Bradley Allen Bonato
Didn't actually go into this Starbucks, went to the Travelling Food Pantry in the adjacent parking lot! ????
Parking: Easy to enter & exit via Sheridan Road!
Wheelchair accessibility: Some crumbling asphalt in areas, but easily avoidable!
drive through tight. Big truck no like. Great drink. Get the Carmen double whap chap frap.
Atmosphere: 5
Food: 4
Service: 3
I don’t particularly enjoy the smug look I got from the teenaged employee. I don’t ever exhibit this type of behavior from an employee like I did today. No voice communication, just handed me the drink, looked away as I’m trying to say “thank you” and instead of telling me they were waiting for my cookie he just sticks his hand out while talking with the other employees. It feels like a blatant slap in the face because it goes beyond the customer service experience. It just felt like discrimination to be completely honest.
This happen today 10/26/2024 at 1:15 PM for whoever three teenagers were working that day and ensured their conversation was more important then anything else.
Atmosphere: 1
Food: 4
Service: 1
Came with my newborn for some coffee early one morning and was given this when I ordered a venti cold brew without ice! When I asked why they don’t fill it up they responded with, “well that is where your ice would have gone” and refused to fill to the top. What a joke for 5.71$ Do not go here unless you like to pay for air
Atmosphere: 2
Food: 1
Service: 1
The staff is very friendly, this Starbucks is very busy but, you get your drinks quickly.
Atmosphere: 5
Food: 5
Service: 5
Starbucks is what it is.
Atmosphere: 4
Food: 5
Service: 5
Always very nice and friendly
Atmosphere: 5
Food: 5
Service: 5
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable.
I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.”
I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
Service: 1
I often order breakfast from this location on Sheridan Road, but today is going to be my last time as I just experienced something very humiliating and uncomfortable.
I live equal distance between two Starbucks locations but this is the one I regularly order from. Today I decided to take my baby for a walk to pick up breakfast from Starbucks for myself, therefore this required me to bring my service dog. As I arrived to this Starbucks location, one employee standing right outside the doors about to walk in themselves asked me “Is your dog a service dog?” and I answered her question “yes”. So this employee politely held the door open for me so I can walk in pushing my stroller with my service dog. As I was standing in the entrance doors, another employee named Deanna (and I only know her name because when I asked her for it, she confidently let me know and walked to the back) starred at me and my dog with a look of disgust shaking her head no. I froze looking at her with discomfort and asked “so are you denying me service?” And Deanna looks at me shaking her head No again and rolls her eyes as she walks away. She made it very clear that she was denying me service. I even responded saying “wow, you understand what you’re doing is illegal denying me service with the service dog. I am mortified.”
I was completely humiliated. I couldn’t believe they denied me service especially with a service dog. I was mortified and want to make it heard Someone of this location working there thinks it’s acceptable to treat people like this and needs to be educated.
Idk who is making drinks now, but all I know I’m paying for air in my cup apparently. Second time this happened, last week I ordered the same thing iced matcha and they gave me an iced chai, then they gave me a half full venti cup. I went again today hoping it wouldn’t be the same, wanted to give them benefit of doubt ??♀️
Staff is friendly though.
Atmosphere: 2
Food: 1
Service: 5
Kirill is fabulous. He remembers all of my drinks!He is a breath of Fresh Air. Professional, kind and humble. Nice humor and approach’s his career daily with much alacrity.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Restaurantji Recommends
This is the perfect location in my way to work, however the blonde middle age lady with headphones on always has such a bad attitude! I am going to start leaving earlier to stop by Lake Forest or Highland Park instead.
Service: 1
Friendly workers. Fast service
Each time we go through my wife’s drink is never right. We never have issues with other locations. The manager isnt training its employees.
Atmosphere: 3
Food: 2
Service: 1
Didn't actually go into this Starbucks, went to the Travelling Food Pantry in the adjacent parking lot! ????
Parking: Easy to enter & exit via Sheridan Road!
Wheelchair accessibility: Some crumbling asphalt in areas, but easily avoidable!
Didn't actually go into this Starbucks, went to the Travelling Food Pantry in the adjacent parking lot! ????
Parking: Easy to enter & exit via Sheridan Road!
Wheelchair accessibility: Some crumbling asphalt in areas, but easily avoidable!
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