Bar Louie Hoffman Estates

My family and I checked this place out for the first time today. We ordered three side salads and some meals. Our server was super nice and friendly, and we didn't have to wait too long for our food. But when everything came out, it was all at once, and the burgers and fries were cold. And the salads... well, it was pretty obvious they tried to hide old, gross rotten lettuce at the bottom with some fresh stuff on top. Totally inedible. Our waitress offered to get us new ones, but we said no thanks. Then, when we got the bill, they still charged us for them. Seriously, Bar Louie, do better.

Atmosphere: 4

Food: 1

Service: 5

This experience was dreadful, run far from this Bar Louie restaurant in the Hoffman Estates Marriott. We have been to other Bar Louie's and were excited to hear one opened near our home.
The actual restaurant ambience was nice. It is brand new, nice furniture, very clean, tv's all over to watch sports. It clearly caters to the hotel, but should be a go to spot for the neighborhood if it was run properly.
But the service was painfully slow, and the food was literally inedible.
The kitchen messed everything up, and seems this was a problem with everyone's table, as all the server's were very frustrated with the kitchen.
All of our food was made wrong and had to be redone (after waiting 45 minutes to get it in the first place). The Monterrey chicken was literally inedible, one piece was so overcooked I couldn't even cut it with a knife, the other was still pink/rubbery on the inside. And it was missing the sauce. The vegetables were like soggy noodles.
The sliders were ok, nothing to write home about.
Nachos - do you like stale chips and chewy pulled chicken?
Restaurant may look nice, but if the food is terrible and not edible, (and WAY overpriced for what it is) it is not a restaurant worth going to.
And despite all of the issues we had, not once did a manager ever come by. Probably why the kitchen is such a disaster, no management.
They probably have a captive audience with hotel guests, but if you live in the area, don't bother with this place. They comped our food which is appreciated, but that was the right thing to do. There is a reason Bar Louie has filed for bankruptcy - twice. If this location is still open in 6 months, I'll be shocked.

Atmosphere: 5

Food: 1

Service: 2

I spent 3 nights here. The hotel is really nice in my opinion. First night was a Friday night. Ordered some alcoholic drinks that were really good. The Thai calamari & Louie burger and fries. Food was great, bartenders that night were really great. Second night. Different crew and the restaurant was pretty packed believe the Milwaukee brewers were playing the cubs to wrap up the series. So yea that was the atmosphere of that night vs Friday night super lowkey fast service. Obviously it was harder to get served that night. I got burnt tenders and the wrong food . So I had to return it immediately. Which was already after waiting an extensive time to even get water to our table. So yea took away from the experience overall. Each visit spent over 100$. Oh and I got that chocolate cake dessert, it was nasty. They had breakfast. Breakfast was good . However, we were told that breakfast came with the room. Every morning we went down for it. The morning of our departure we were met at our table (after we already began eating) how we were going to pay for the food. Nobody discussed / disclosed that you had to have a voucher or pay at the desk. We were told at check in it was covered. Obviously had to escalate it . Still felt like an explanation was not clear. I pretty much answered it myself. So the communication of the staff to customer could definitely use some work. Overall stay was good . Hotel was nice and clean. Only took pics of the good looking food from Friday night & the breakfast.

Atmosphere: 5

Food: 4

Service: 3

Incompetent staff

The bar is beautiful. Layout is good. Hotel next door. Food is excellent. Services top notch excellent there every time whether you're sitting in the bar or the nice little cozy rounded seats

Atmosphere: 5

Food: 5

Service: 5

Food was just gross. Salmon had a popcorn butter sauce on it that literally made it taste like fishy popcorn. Nothing was seasoned. Everything about this place is mid.

Atmosphere: 2

Food: 1

Service: 3

The amount of food you get from just the appetizer will fill you up. I'm glad I didn't order a main meal. I was told that the chicken nachos was big. They made it quick too. I like how the toppings were all separate. I took it to my room and added the toppings how I wanted it. The main course was also delicious. I asked for avocado 🥑 on the top. You can charge it to your room or pay for it on the spot. The bag was easy to carry. I would try another meal from the menu.

Atmosphere: 5

Food: 5

Service: 5

Awesome place to eat and have drinks. Everything that we have tried was delicious!!!! Give them a try and you won't be disappointed!!!

Atmosphere: 5

Food: 5

Service: 5

I live in the neighborhood and just stopped in one day. It was a great time. The bartender, Cecilia, was fantastic. Great service. An awesome smile. Always spent a few minutes talking. I’ve been coming back all the time now.

Atmosphere: 5

Food: 5

Service: 5

This hotel, this bar, the people, ahhhh amazing! I love it here and I will most definitely be staying and visiting my good friends at Bar Louie whenever I am in the Windy City!

Atmosphere: 5

Food: 5

Service: 5

This is a great bar because of Cecilia! She made that bar rock with her fun and engaging personality. She is attentive and engaging! I’m coming back just to see her!

This was our visit to the new place and it was great! We were greeted in the lobby, at the front of the restaurant and then by our server Kristen. She was soooo good. You have found a gem with her. She was knowledgeable and offered good suggestions and was very attentive.

Atmosphere: 5

Food: 5

Service: 5

Food is great and drinks are well made. Its a good place to wind down and hang with friends.

Atmosphere: 5

Food: 5

Service: 5

What a nice experience for an in hotel restaurant! We had ordered chicken nachos, truffle artichoke flatbread and Monterey chicken. Food was on par at every level. Ambience was fun for a Wednesday night! Quiet with people in and out but just pleasurable. Our server was fantastic too. We are locals but will be returning.

Atmosphere: 5

Food: 5

Service: 5

While staying at the Marriott Hoffman Estates, I stopped in here for happy hour to grab a drink. I ordered their happy hour vodka, (Tito’s) up with a twist. When I got the bill, it was double the price of the $9 listed for happy hour. When I mentioned this, the bartender said it was because happy hour is only for a shot and there are two shots in that drink. I’m pretty sure when I’ve ordered the happy hour vodka at other places as a martini I was charged the happy hour price. At this rate, it would have been cheaper to order a much better vodka.

Other than this, I can say that the bar is beautiful and the staff is friendly.

Atmosphere: 4

Food: 4

Service: 3