I had a sad experience at this Jimmy John’s located at 2061 Barrington Rd, Hoffman Estates, IL. I work directly across the street from this location and placed an order for a single sandwich—something that should’ve been a quick and easy delivery.
After waiting over 30 minutes with no update, I decided to call the store to check on the status. When I finally got through, I was met with an incredibly rude and unprofessional response from a female manager. Instead of apologizing or offering any sort of explanation, she immediately started yelling and told me she had no drivers and didn’t seem to care that I’d been waiting.
When I calmly pointed out that her tone was rude and aggressive, she denied it and became even more dismissive and confrontational. I ended up canceling my order out of frustration, and now I’m still waiting for the refund to process on my end.
It’s completely unacceptable for a manager to treat customers this way—especially when the issue could have easily been resolved with basic courtesy and communication. I’ve ordered from many Jimmy John’s locations and never had a problem like this before, but this particular store clearly needs better management and customer service training.
If you’re in the area, I’d recommend avoiding this location entirely. It’s disappointing to see such poor service from a brand that usually prides itself on being “freaky fast” and customer-focused.
Atmosphere: 1
Food: 1
Service: 1
Google User
Super nice staff, sandwiches are always good :)
Otaku Four
I usually don't have any issues when ordering Jimmy John's but when i got it today, my veggie sandwich tasted gross. Idk but it tasted like the veggies and cheese weren't fresh. It also tasted like someone's hand who hadn't been washed for a while touched it. Again I usually don't have any issues but man did my sandwich taste awful
Atmosphere: 5
Food: 1
Service: 5
T P
I've been to this Jimmy Johns twice. Both times our orders were perfect and the sandwiches almost seemed to be more packed than other Jimmy John's locations. Sometimes you can get a Jimmy John's that skimps a little on the meat but that wasn't true at this location. The first time our order was ready almost immediately. The second time it took a couple of minutes but the drive thru line was literally wrapped around the building. It was obviously a very busy weekday lunch period.
I don't know why this location has so many bad reviews, we've had two great experiences here! Nothing beats popping in for a sandwich before starting a four hour road trip. Especially when this Jimmy John's is 30 seconds from I90.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant 10 Hunter’S Club, Giant 9 Italian Night Club, Giant 13 Jimmy Cubano, Giant 14 Bootlegger Club, Giant 11 Country Club, Giant 12 Beach Club, Giant 17 Ultimate Porker, BBQ Jimmy Chips
Hannah Wydeven
No baby changing table
Kid-friendliness: Not kid friendly
Atmosphere: 1
Food: 1
Service: 1
Danielle Dalcerro
There was a small issue, they forgot my daughter’s pickle as a side. I called the store and the female manager had a pickle at my house in minutes. So fast it was actually freaky. Happy Mom, happy kid. Their pickles are her favorite! Shout out to who ever is working today! This location has NEVER made a mistake on any of my orders in the past! 10/10 star service! Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Cinna Mon
I can't complainI ordered through my mobile appAnd then I picked up @ the drive-thru, no problems no complaintsI go at least once a week
Dietary restrictions: Unwich seems to be my favorite no bread no gluten
Food: 5
Service: 5
Alysia
I always order through the app and pick up from the drive thru. Service is always quick and seamless.Ironically the one time I ordered inside they got my order wrong.
Atmosphere: 4
Food: 5
Service: 4
Caroline Crane
Staff is always friendly and my order is always correct
Atmosphere: 5
Food: 5
Service: 5
Wolf Peddinghaus
Ordered about three times from here. No complaints. Delivery is professional and quick unless you order during the lunch rush and then it can take a bit longer, but that's to be expected. Everything was fresh, tasty, and when you say extra, they do extra.
Had black stuff coming out of the soda dispenser when I was pouring my drink. First time that’s ever happened to me at any restaurant ever. Not coming back.EDIT: Hey Jimmy John’s Bot. Why don’t you actually call the store and have them check they are actually cleaning their soda machines every so often so this doesn’t happen to someone else?
Atmosphere: 1
Food: 1
Service: 1
Maria A
3-4 mins away from jimmy johns in Hoffman! However, working in a medical clinic it gets busy. To save myself a trip at lunch time I ordered and it’s been over 45 mins! The app says my food got delivered, called & they told me their system has not been “working”. I still don’t have my food yet although they said they were on their way. Called again 15 mins later, not near by.. “freaky slow”. It’s been an hour.. had to cancel my order.
Service: 1
Anthony Ruiz (Rooze)
Usually is a typical visit with no issue and fairly quick service. I always order ahead on the app too, which should mean quick and accurate.For some reason this time, it took forever for our food to be ready. Unacceptable when ordering ahead of time. On top of that, with all the time it took, they got a sandwich completely wrong which meant the person couldn't eat it.Pretty disappointed in my visit this time with this location.
I had a sad experience at this Jimmy John’s located at 2061 Barrington Rd, Hoffman Estates, IL. I work directly across the street from this location and placed an order for a single sandwich—something that should’ve been a quick and easy delivery.
After waiting over 30 minutes with no update, I decided to call the store to check on the status. When I finally got through, I was met with an incredibly rude and unprofessional response from a female manager. Instead of apologizing or offering any sort of explanation, she immediately started yelling and told me she had no drivers and didn’t seem to care that I’d been waiting.
When I calmly pointed out that her tone was rude and aggressive, she denied it and became even more dismissive and confrontational. I ended up canceling my order out of frustration, and now I’m still waiting for the refund to process on my end.
It’s completely unacceptable for a manager to treat customers this way—especially when the issue could have easily been resolved with basic courtesy and communication. I’ve ordered from many Jimmy John’s locations and never had a problem like this before, but this particular store clearly needs better management and customer service training.
If you’re in the area, I’d recommend avoiding this location entirely. It’s disappointing to see such poor service from a brand that usually prides itself on being “freaky fast” and customer-focused.
Atmosphere: 1
Food: 1
Service: 1
Super nice staff, sandwiches are always good :)
I usually don't have any issues when ordering Jimmy John's but when i got it today, my veggie sandwich tasted gross. Idk but it tasted like the veggies and cheese weren't fresh. It also tasted like someone's hand who hadn't been washed for a while touched it. Again I usually don't have any issues but man did my sandwich taste awful
Atmosphere: 5
Food: 1
Service: 5
I've been to this Jimmy Johns twice. Both times our orders were perfect and the sandwiches almost seemed to be more packed than other Jimmy John's locations. Sometimes you can get a Jimmy John's that skimps a little on the meat but that wasn't true at this location. The first time our order was ready almost immediately. The second time it took a couple of minutes but the drive thru line was literally wrapped around the building. It was obviously a very busy weekday lunch period.
I don't know why this location has so many bad reviews, we've had two great experiences here! Nothing beats popping in for a sandwich before starting a four hour road trip. Especially when this Jimmy John's is 30 seconds from I90.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant 10 Hunter’S Club, Giant 9 Italian Night Club, Giant 13 Jimmy Cubano, Giant 14 Bootlegger Club, Giant 11 Country Club, Giant 12 Beach Club, Giant 17 Ultimate Porker, BBQ Jimmy Chips
No baby changing table
Kid-friendliness: Not kid friendly
Atmosphere: 1
Food: 1
Service: 1
There was a small issue, they forgot my daughter’s pickle as a side. I called the store and the female manager had a pickle at my house in minutes. So fast it was actually freaky. Happy Mom, happy kid. Their pickles are her favorite! Shout out to who ever is working today! This location has NEVER made a mistake on any of my orders in the past! 10/10 star service! Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
I can't complainI ordered through my mobile appAnd then I picked up @ the drive-thru, no problems no complaintsI go at least once a week
Dietary restrictions: Unwich seems to be my favorite no bread no gluten
Food: 5
Service: 5
I always order through the app and pick up from the drive thru. Service is always quick and seamless.Ironically the one time I ordered inside they got my order wrong.
Atmosphere: 4
Food: 5
Service: 4
Staff is always friendly and my order is always correct
Atmosphere: 5
Food: 5
Service: 5
Ordered about three times from here. No complaints. Delivery is professional and quick unless you order during the lunch rush and then it can take a bit longer, but that's to be expected. Everything was fresh, tasty, and when you say extra, they do extra.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Best good service ? like good people great taste
Nice bathroom
Had black stuff coming out of the soda dispenser when I was pouring my drink. First time that’s ever happened to me at any restaurant ever. Not coming back.EDIT: Hey Jimmy John’s Bot. Why don’t you actually call the store and have them check they are actually cleaning their soda machines every so often so this doesn’t happen to someone else?
Atmosphere: 1
Food: 1
Service: 1
3-4 mins away from jimmy johns in Hoffman! However, working in a medical clinic it gets busy. To save myself a trip at lunch time I ordered and it’s been over 45 mins! The app says my food got delivered, called & they told me their system has not been “working”. I still don’t have my food yet although they said they were on their way. Called again 15 mins later, not near by.. “freaky slow”. It’s been an hour.. had to cancel my order.
Service: 1
Usually is a typical visit with no issue and fairly quick service. I always order ahead on the app too, which should mean quick and accurate.For some reason this time, it took forever for our food to be ready. Unacceptable when ordering ahead of time. On top of that, with all the time it took, they got a sandwich completely wrong which meant the person couldn't eat it.Pretty disappointed in my visit this time with this location.
Food: 2
Service: 1
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