Jimmy John's
4593 W Higgins Rd, Hoffman Estates
(847) 645-9556
Recent Reviews
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A lot of the bad reviews of this Jimmy John's location are from over a year ago. We come here every so often and never had a bad experience. Even during lunch hours the restaurant isn't busy and we get our orders within a minute or two. There's a handful of tables that always look clean and even with everything salted outside, the floors looked spotless the last time we came in. They must really mop often during the winter.
Our orders have never been wrong and the sandwiches have never been bad. Jimmy John's has to be one of the most consistent restaurants over the last 20 years. When you walk into any location on this continent, you know exactly what you're getting.
Atmosphere: 5
Food: 5
Service: 5
My 13 year old son went in there to get a sandwich and gave him a $20 , the guy working gave him .47cents back . Didn’t know 1 sandwich was $20 there. It was only them in store as I waited in the car. Ripped off a young kid , I called spoke with the GM as I was pulling in my driveway 30 mins away when told she was great and the cashier said he forgot to give him the actual dollar bills back yeah right. I hope he gets fired , he is a thief as far as I am concerned.
Atmosphere: 1
Food: 2
Service: 1
I walked in and there was a nicer guy who rung up my order but an older lady started to make the sandwich while he rung me up and she was extremely rude and started making it without asking me anything and I told the guy I need extra mayo and as he was adding that to the order she got mad and said you wanted mayo and the guy answered on my behalf and said yes it comes with mayo but she wants extra so this lady threw the sandwich she was making and took off all the lettuce etc off the bread and then added mayo and then added that same stuff back on my bread. She had so much attitude and kept being loud with me and guess what, as I left, she swore at me! Then I left and was still trying to figure out what just happened and then I decided to call back and ask her name, and ofcourse she picked up and she wouldn't give it to me then at the end said fine, it's Martha (I'm sure she made that up). But this lady needs to be fired. That is not how you speak to customers, especially the ones being nice to you in return. Also, she did a terrible job with the sandwich, clearly because she made it with attitude. Take your attitude home lady.
Atmosphere: 1
Food: 1
Service: 1
Ordered 30 sandwiches for party. They were fresh and tasted great. I got a variety of different subs. Order was ready when we arrived.
Atmosphere: 5
Food: 5
Service: 5
Stafff not good they started laughing at me for no reason if felt insulted
Atmosphere: 1
Food: 5
Service: 1
Every time I go to this location I feel like I am RUINING their day just by opening the door. I am always kind & friendly but these young guys are just miserable to talk to. Never mind if I ask for a simple request like my sandwich cut in half- def not going to happen… I have 3 other JJ locations to choose from and will not be going to this one anymore.
Atmosphere: 3
Food: 2
Service: 1
Everyone is friendly and
Atmosphere: 5
Food: 5
Service: 5
I really wish I read reviews before eating here because the bad reviews are spot on. I got the same sub I get at other locations and this one I thought they toasted it because the bread was dry and hard and the inside the sandwich was pretty dry itself. I ate it because I was starving but my daughter threw out half of hers. I wasted $25 and won't ever go to this location again. First time here too and last time.
I really wish I read reviews before eating here because the bad reviews are spot on. I got the same sub I get at other locations and this one I thought they toasted it because the bread was dry and hard and the inside the sandwich was pretty dry itself. I ate it because I was starving but my daughter threw out half of hers. I wasted $25 and won't ever go to this location again. First time here too and last time.
I love love Jimmy John's and I'm always so excited to get it. Well for some reason this day I went the sandwich seemed so much smaller, there was not a lot of meat on there either. I mean if I'm paying that much for a sandwich I'd expect it to be a lot more full than it was. Food still good but becoming to expensive for the amount of food I get.
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
Great subs to take out of the store and eat elsewhere.
Atmosphere: 1
Food: 5
Service: 4
They Literally forgot the meat in my wrap and would not fix it outside of a refund. The employees are apathetic and the sandwiches are typically much worse than any other JJ locations. Thank for ruining my lunch, and my budget. Would have been a simple remake and a 3min drive to just make it right, but clearly the staff and managers don’t care at all. Get yourself some which which, Jersey Mikes, or even subway before eating at this poor excuse of a JJ. Pathetic customer service and an even more pathetic wrap.
Atmosphere: 1
Food: 1
Service: 1
Stafff not good they started laughing at me for no reason if felt insulted
Atmosphere: 1
Food: 5
Service: 1
I got 2 sandwiches from here today and I noticed that one of the employees did not change his gloves after I gave him cash. I understand that he and his coworkers were slammed with orders (the floor was a mess), but knowing how food safety works, he could’ve changed his gloves after the busy rush. Thanks to that mistake, I got food poisoning.
So I’m not big on writing bad reviews, but this place is only consistent in most likely getting your order wrong and delivery being extremely late some days (even in the same shopping lot). I order the little John #3 a lot, tuna, and consistently I get roast beef. I don’t even want to call because last time I happened and I called I got promised a free sandwich to make up for it which they fell through on (same location, right next to my job). Just really disappointed. Probably won’t be ordering here anymore as a result ):
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